Pannoramic 1000 2.0 – User’s Guide
6.2 Troubleshooting
Virtual slides show poor stitching in Viewer
•
Scan camera not properly adjusted (for example, due to loose fixture)
•
Contact 3DHISTECH Service for support.
Slide is often positioned incorrectly
•
Guiding fault in transport system
•
Contact 3DHISTECH Service for support.
All individual images show a shading effect
•
Algorithm failed to find empty image fields
•
Capture a reference image with a blank slide
Status LEDs of a magazine column are dimming
•
One or more slide in a magazine in a column are misaligned in one of the magazines
•
Open the door (the SW informs you to preform this operation), then push back all
the slides within the column. Make sure to not remove a magazine as all the
parameters set to the contained slides will be erased.
Slide status is marked with grey because the slide is moved into the safety container
•
Slide cannot be placed back to its position in the magazine for some reason
•
If more than 10 slides are moved into safety container, the following error message is
displayed:
“There is too much slide in the safety container, scanner control software will
now exit. For more information, please contact the support team.”
•
Slide edge is broken or damaged
•
There is some residue of mounting media on the slide resulting in the gripper arm
sticking to the slide
•
Slide is too thick (refer to acceptable slide dimension in section
3 Preparing Slides
and Magazines
May 23, 2019 – Rev. 1
3DHISTECH Ltd.
52(79)
