68
A
PPENDIX
B: T
ECHNICAL
S
UPPORT
Note:
You do not need a user name and password with Web browser software
such as Netscape Navigator and Internet Explorer.
Support from Your
Network Supplier
If you require additional assistance, contact your network supplier. Many suppliers
are authorized 3Com service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision levels
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, seeSupport from 3Com for
instructions on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online technical resources or
from your network supplier, 3Com offers email and telephone technical support
services. To find out more about your support options, email or call the 3Com
technical support services at the location nearest you.
Email Support
Some 3Com regions offer an email support service. To access this service for your
region, use the appropriate URL or email address from the list below.
Asia, Pacific Rim
From this region, email:
Europe, Middle East and Africa
Enter the URL:
http://emea.3com.com/support/email.html
Latin America
Spanish speakers, enter the URL:
h
ttp://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL:
http://lat.3com.com/br/support/form.html
English speakers, email:
Summary of Contents for Router 3012
Page 6: ...6 CHAPTER ABOUT THIS GUIDE ...
Page 18: ...18 CHAPTER 1 OVERVIEW ...
Page 34: ...34 CHAPTER 3 INSTALLING THE ROUTER ...
