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26
Network HotSync Handbook
Never Get Modem Sounds
If you hear some dialing, but you never get the modem sounds,
verify your phone settings. The problem may be the phone
number, the prefix, the calling card number (if using a calling
card), or the number of commas used to pause during the
sequence. Try out the phone settings manually with the phone
to make sure they work.
Authentication Error
If you receive an “Authentication Error” during the log-in
procedure, tap the service name (below the Modem Sync icon),
then tap Edit. Verify that the user name and password are
correct for the dial-in server.
Authentication Error when Dialing into a NT RAS
If your company’s network uses the NT Domain model (i.e., NT
workstations are part of the NT Domain, and users log in
through a Domain Account) and the NT RAS does not reside on
the Primary Domain Controller (i.e., the NT RAS resides on a
backup domain server or on a stand-alone server), you may get
the following error message when you try to perform a dial-in
network HotSync operation:
“Error: authentication failure.”
Possible solutions:
1.
Make sure that you have the correct user login name and
password for the user’s RAS account.
2.
If you still get an error message, try the following steps:
a) Tap the
icon to open the Applications Launcher.
b) Tap the
icon to open the Preferences screen.
c) Tap Network from the pick list in the upper-right to
open the Network Preferences screen.
d) Tap your Windows RAS Service from the Service pick
list.
Summary of Contents for Network HotSync
Page 1: ...Network HotSync Handbook ...
