Appendix A: Troubleshooting
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Appendix A
Troubleshooting
The first step in troubleshooting a network HotSync software
problem is to determine at what step it is failing. For dial-in
support, there are two major phases of a network HotSync
operation: 1) setting up the TCP/IP session with the dial-in
server and 2) finding your Primary computer on the network.
You know you’ve completed setting up the TCP/IP session if
the modem dials, you hear the familiar modem sounds, the
“connection established” handshake icon appears, and a very
small cursor blinks in the upper-right corner of the screen.
You know the network HotSync software has found your
computer if you see the familiar HotSync icons and hear the
tones indicating the beginning of a HotSync operation.
You know you’ve completed synchronization if the HotSync
software runs through all the conduits you’ve configured, and
you hear the tones indicating that the HotSync operation is
complete.
Displaying Expanded Service Connection Progress Messages
Expanded Service Connection messages describe the current
stage of the log-in procedure. Press the Scroll Down button at
any point during log-in to display these messages.
TCP/IP Problems
If you are having a problem establishing a network connection
during a network HotSync operation, check this section and try
the following suggestions.
Summary of Contents for Network HotSync
Page 1: ...Network HotSync Handbook ...
