3Com EtherLink III ISA 3C509B-COMBO User Manual Download Page 80

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6-6

HAPTER

6: W

INDOWS

ROUBLESHOOTING

Getting Help If a Test Fails

If a diagnostic test fails, the NIC may not be defective. The
problem may be incorrect configuration settings, settings that
conflict with other NICs, or improper installation.

For more information about a failed diagnostic test:

■

Select the test that failed in the Run Tests dialog box and
press Enter.

■

Select the

Zoom

button and press Enter.

CAUTION:

If you intend to remove the NIC from your PC, make

sure to turn the power off before removing or reinserting the NIC.

Summary of Contents for EtherLink III ISA 3C509B-COMBO

Page 1: ...http www 3com com EtherLink III ISA Network Interface Card User Guide A member of the 3Com EtherLink III family of network interface cards Part No 09 1310 000 Published January 1998 ...

Page 2: ...a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered ...

Page 3: ...nk Velocity ATMLink PCI and FDDILink network interface cards have a Lifetime Limited Warranty For further details please see 3Com s Limited Warranty statement in this guide To ensure the very best 3Com service and support take the time to complete the product registration card ...

Page 4: ...therlands France Israel 3Com France Marketing Department Immeuble McKinley BP 965 1 Avenue de l Atlantique 91976 Les Ulis Courtaboeuf Cedex France Germany Austria Switzerland 3Com GmbH Marketing Department Gustav Heinemann Ring 123 D 81739 Muenchen Munich West Germany Italy Greece Spain Portugal Malta 3Com Mediterraneo Srl Marketing Department Via Michelangelo Buonarroti 1 20093 Cologno Monzese MI...

Page 5: ...om Installation 2 2 Multiple NIC Installations 2 2 Windows 95 Setup 2 2 Performing the Preinstallation Procedure 2 4 Configuring the NIC in a Plug and Play PC 2 5 Disabling Plug and Play on the NIC 2 7 Configuring the NIC 2 8 Windows NT Setup 2 10 3 3COM INSTALLATION WIZARD Custom Installation 3 1 Configuring the NIC 3 2 To Accept Configuration Settings 3 2 To Modify Configuration Settings 3 3 Tes...

Page 6: ... Completing the Installation and Configuration 3 16 Windows 95 3 16 Windows NT 3 17 4 SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3 X Installing NetWare Drivers for DOS Windows 3 1 and Windows for Workgroups 4 1 AutoLink Requirements 4 1 Running the AutoLink Install Program 4 1 Obtaining NetWare Loadable Modules 4 3 Installing Other Supported Network Drivers 4 3 Removing NIC Software 4 4...

Page 7: ...C Software 5 9 Performing Automated Installations 5 10 Installing from the Hard Disk 5 10 Installing from a Diskette 5 10 6 WINDOWS 3 X TROUBLESHOOTING Checklist 6 1 Diagnostic Testing Under Windows 3 x 6 1 Starting the DOS Configuration and Diagnostic Program 6 2 Running the Group 1 Tests 6 2 Running the Group 2 Test 6 3 Assembling a Loopback Plug 6 3 Starting the Group 2 Test 6 4 Running the Gro...

Page 8: ...eshooting Hubs with Crossover Cable C 1 D TECHNICAL SUPPORT Online Technical Services D 1 World Wide Web Site D 1 3Com Bulletin Board Service D 1 Access by Analog Modem D 2 Access by Digital Modem D 2 3ComFacts Automated Fax Service D 2 3ComForum on CompuServe Online Service D 3 Support from Your Network Supplier D 3 Support from 3Com D 4 Returning Products for Repair D 6 INDEX 3COM CORPORATION LI...

Page 9: ...vice Screen 2 8 2 8 Install from Disk Screen 2 9 2 9 Select Device Screen 2 9 2 10 I O Range Assigned to the NIC Screen 2 10 2 11 Windows NT NIC Installation Overview 2 11 3 1 Selecting Custom Installation Screen 3 1 3 2 NIC Configuration Settings Screen 3 2 3 3 NIC Test Screen 3 3 3 4 Network Connection Test Screen 3 4 3 5 TCP IP Inquiry Screen 3 5 3 6 TCP IP Configuration Screen 3 6 3 7 Specify ...

Page 10: ...of the Network Screen 3 17 3 19 Microsoft TCP IP Properties Screen 3 18 4 1 Main Menu of the DOS Installation Program 4 2 4 2 NIC Configuration Screen 4 5 6 1 Assembling a Loopback Plug 6 3 A 1 RJ 45 Connector Pin Assignments A 2 B 1 PACE Additional Ranges Tab B 1 B 2 PACE Advanced Options Tab B 2 C 1 Straight Through and Crossover Cable Pinouts C 2 ...

Page 11: ... NIC Models 1 2 1 2 NIC LED Interpretation 1 7 4 1 NetWare NLMs 4 3 4 2 Network Driver Text File Names 4 3 4 3 Option Settings 4 8 5 1 3Com NIC Diagnostics Program Tab Screens 5 7 6 1 Diagnostic Programs 6 5 A 1 AUI Connector Pin Assignments A 2 A 2 Supported Cable Types A 3 ...

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Page 13: ... the information in the README TXT file on EtherDisk diskette 2 If a release note is included the release note contains the latest information How to Use This Guide This table shows where to find specific information in this guide If you are looking for Turn to NIC version and installation information Chapter 1 Windows 95 and Windows NT NIC installation setup information Chapter 2 3Com Installatio...

Page 14: ...een The words enter and type When you see the word enter in this guide you must type something and then press the Return or Enter key Do not press the Return or Enter key when an instruction simply says type Keyboard key names If you must press two or more keys simultaneously the key names are linked with a plus sign Example Press Ctrl Alt Del Menu commands and buttons Menu commands or button name...

Page 15: ...therLink III ISA 3C509B NICs are shown in Figure 1 1 These NICs connect your ISA or EISA PC to an Ethernet network using up to three different types of media Figure 1 1 3C509B Network Interface Cards Each NIC has a light emitting diode LED called the link LED which indicates whether there is an active connection between the NIC and the hub See Link LED later in this chapter for a more complete des...

Page 16: ...s 1 and 2 Table 1 1 Parameters for 3C509B NIC Models NIC Model Cable Connector Transceiver Maximum Network Segment 3C509B TPO Category 3 4 or 5 unshielded twisted pair 10BASE T RJ 45 On board 328 ft 100 m 3C509B TPC Category 3 4 or 5 unshielded twisted pair 10BASE T RJ 45 On board 328 ft 100 m 10BASE2 thin Ethernet coaxial BNC On board 605 ft 185 m 3C509B TP Category 3 4 or 5 unshielded twisted pa...

Page 17: ...tion that accompanied your PC You must have one ISA or EISA slot available in your PC in which to install the NIC CAUTION Each NIC is packed in antistatic packaging to protect it during shipment Before handling the NIC touch the bare metal case of your PC While you are handling the NIC wear a wrist strap attached to the PC chassis If your PC is running Windows 95 do not install the NIC in your PC ...

Page 18: ...ngest are brown Figure 1 2 Installing the 3C509B NIC 4 Remove and discard the backplate 5 Ensure that the shape and length of the edge connector on the NIC match the slot that you intend to use Figure 1 2 6 Carefully insert the NIC into the slot press firmly with steady pressure to ensure that the NIC is fully seated in the slot When the NIC is correctly inserted in the slot the NIC backplate is f...

Page 19: ...link is not active To enable the link you must load the network drivers See Link LED in this chapter for more information Follow these steps to connect the RJ 45 port on the 3C509B TPO TPC TP and COMBO NICs to the network 1 Plug the RJ 45 connector on the twisted pair network cable into the RJ 45 port on the NIC backplate See Figure 1 3 Figure 1 3 Connecting to the RJ 45 Port on the 3C509B NIC 2 C...

Page 20: ...ecting to the BNC Port on the 3C509B TPC NIC 2 Connect the other end of the network cable to another PC or a 50 ohm terminator Go to Link LED later in this chapter Follow these steps to connect the AUI port Figure 1 5 on the 3C509B TP and COMBO NICs to the network 1 Locate the 15 pin AUI port on the NIC and move the slide latch down to the open position Figure 1 5 Connecting to the AUI Port on the...

Page 21: ...ork link you must install the network driver Table 1 2 describes the LED states Table 1 2 NIC LED Interpretation If the NIC LED indicates a problem check the following 1 Ensure that your network hub and the network cable connecting to your EtherLink III NIC comply with the 10BASE T specifications 2 Ensure that the hub is powered on You have completed the hardware installation To install software F...

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Page 23: ...he two ways to install and configure the NIC using the 3Com Installation Wizard are Express installation and Custom installation Express Installation Express installation the installation method that most typical Windows 95 users choose is fast and easy and requires only minimal user intervention Refer to the EtherLink III ISA Network Interface Card Quick Guide that came with the 3C509B NIC for in...

Page 24: ...nfiguration settings disable tests and save installation settings for future installations If you are installing the NIC in a Windows 95 PC that does not have a Plug and Play BIOS installed you must install the NIC using the Custom installation option Multiple NIC Installations For Windows 95 Install and configure each NIC individually according to the appropriate procedures Plug and Play or non P...

Page 25: ... Installation Wizard Express installation Custom installation Quick guide User guide Chapter 3 User guide Chapter 2 No Yes Disable Plug and Play on the NIC Run Add New Hardware Wizard Plug and Play BIOS installed Run preinstallation program Windows 95 Windows 95 detects the NIC Install the NIC in your PC Select the type of installation Install NIC software and configure the NIC ...

Page 26: ...ter a preinstl 4 Click OK The Preinstallation Software screen appears as shown in Figure 2 2 displaying a list of available IRQs Record these IRQs You need to verify that one of these available IRQs is assigned to the NIC when the NIC Configuration Settings screen Figure 3 2 appears later in the 3Com Installation Wizard Figure 2 2 Preinstallation Software Screen 5 Click OK If your PC supports the ...

Page 27: ...Installation Wizard Custom installation option go to the next section Configuring the NIC in a Plug and Play PC This section describes how to set up your system environment when installing the NIC in a Windows 95 PC that has a Plug and Play BIOS installed Follow these steps to configure the NIC 1 Turn the power on and boot Windows 95 The New Hardware Found screen appears Then the Update Device Dri...

Page 28: ...te 1 5 Click OK The Copying Files dialog box appears prompting you for the location of files on EtherDisk diskette 1 6 If it is not already displayed in the Copy files from entry box type a 7 Click OK Windows 95 copies the required files to your hard disk and builds the driver information database The Insert Disk dialog box then appears prompting you for the disk labeled 3Com NIC Windows 95 Instal...

Page 29: ... 95 2 Insert EtherDisk diskette 2 in drive A 3 Click Start in the Windows 95 taskbar and then click Run 4 Enter a pnpdsabl bat The DOS PNPDSABL screen appears as shown in Figure 2 6 Figure 2 6 DOS PNPDSABL Screen 5 Click the X in the upper right corner of the screen to close the DOS screen and return to Windows 95 Plug and Play is disabled on the NIC 6 Remove the diskette from drive A 7 Shut down ...

Page 30: ... double click the Control Panel icon and then double click the Add New Hardware icon The Add New Hardware Wizard starts and displays the first screen 2 Click Next You are prompted to let Windows 95 search for your new hardware 3 Select No and then click Next The Add New Hardware Wizard displays the Hardware Types list box 4 Select Network adapters and click Next Windows 95 updates the driver datab...

Page 31: ...in the Copy manufacturer s files from entry box enter a 7 Click OK The Select Device screen shown in Figure 2 9 appears with 3Com EtherLink III ISA 3C509 3C509b in ISA mode selected Figure 2 9 Select Device Screen 8 Click OK Windows 95 copies the required files and updates the driver database The Add New Hardware Wizard displays a screen showing the I O range assigned to the 3C509B NIC as shown in...

Page 32: ...lation Wizard starts CAUTION I O base address 0x110 is reserved for system resources If this address is assigned to a hardware device in your PC contact your network administrator before continuing The next step is to use the 3Com Installation Wizard to install NIC software and configure the NIC Go to Chapter 3 Windows NT Setup This section describes how to set up your Windows NT 3 51 or 4 0 syste...

Page 33: ...NT Figure 2 11 Windows NT NIC Installation Overview User guide Chapter 1 No Yes Install Microsoft Networking Is Microsoft Networking installed Install the NIC in your PC User guide Chapter 3 Windows NT 3Com Installation Wizard Custom installation User guide Chapter 3 Configure TCP IP User guide Chapter 3 Install NIC software and configure the NIC ...

Page 34: ...herDisk diskette 1 in drive A 6 Ensure that the path to drive A appears in the entry box and then click OK The Select OEM Option screen appears 7 If not already selected select 3Com EtherLink III 3c509 ISA Adapter and click OK The 3Com EtherLink III 3c509 ISA Adapter Bus Location screen appears 8 Ensure that Bus Type ISA and Bus Number 0 appear in their respective selection boxes and then click OK...

Page 35: ...ck Guide Custom Installation In the last step of the Windows 95 setup procedure in Chapter 2 clicking Next starts the 3Com Installation Wizard In the last step of the Windows NT setup procedure in Chapter 2 clicking OK starts the 3Com Installation Wizard The first 3Com Installation Wizard screen is shown in Figure 3 1 Figure 3 1 Selecting Custom Installation Screen Follow these steps to perform a ...

Page 36: ...n For Windows 95 non Plug and Play PCs make sure that the I O Base Address value shown in the list box under Current Value is the same value that you wrote down in Configuring the NIC in Chapter 2 Also make sure that the Interrupt Request Level value is one of the available values that you wrote down in Performing the Preinstallation Procedure in Chapter 2 To Accept Configuration Settings Follow t...

Page 37: ...t Request Level 4 In the Set Value selection box click the scroll arrow to select an interrupt request level that matches one of the available IRQs that you wrote down in Performing the Preinstallation Procedure in Chapter 2 See Figure 2 2 5 When you have finished changing the settings click Next The next step is to test the NIC and the network connection Testing the NIC and the Network Connection...

Page 38: ... in Figure 3 4 Figure 3 4 Network Connection Test Screen Follow these steps to test the network connection 1 Click Perform Network Connection Test to verify that the network is functioning correctly While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter ...

Page 39: ...iry Screen To Not Install TCP IP Follow these steps if you do not want to install TCP IP 1 Select the No radio button 2 Click Next Go to the section Identifying Your PC on the Network later in this chapter To Install TCP IP Follow these steps to install and configure TCP IP 1 Select the Yes radio button 2 Click Next The TCP IP Configuration screen appears as shown in Figure 3 6 The next step is to...

Page 40: ...in an IP address automatically 1 Select the Obtain an IP address automatically radio button This option dynamically assigns a new IP address each time you connect to the network 2 Click Test IP Connection to test the DHCP server connection While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message s...

Page 41: ...ar in the Gateways list box before you can advance to the next screen 6 Click Add New Gateway to add the new gateway configuration The gateway is listed in the Gateways list box 7 Click Test IP Connection to verify that the gateway connection is functioning While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in t...

Page 42: ...lly 1 Select the Obtain a DNS address automatically radio button This choice gives you a new DNS address each time you log on to the network 2 Click Test DNS Connection to verify that the connection to the DNS server is functioning While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to...

Page 43: ...nable DNS 2 Enter the host and domain data in their respective fields 3 To configure a new server enter the new server address and then click Add New Server The new server appears in the Servers list box 4 Click Test DNS Connection to verify that the connection to the DNS server is functioning While the test is running a progress bar indicates test progress If a test fails a message indicates the ...

Page 44: ...ta 1 Type the name of your computer There are many PCs and other devices on a network each one must be uniquely identified on the network This name identifies your PC on the network The name can have up to 15 characters Spaces are not allowed however you can use hyphens 2 Type your workgroup name This name identifies the group to which your PC belongs to and is likely to communicate with This grou...

Page 45: ...network bandwidth utilization reducing latency controlling jitter and supporting multiple traffic priority levels When you click Next in the previous section the DynamicAccess Software Inquiry screen appears as shown in Figure 3 11 Figure 3 11 DynamicAccess Software Inquiry Screen This screen enables you to identify applications running on your PC that you wish to support using PACE software Confi...

Page 46: ...re 3 11 The PACE Support Setup screen appears as shown in Figure 3 12 Figure 3 12 PACE Support Setup Screen 2 Select the Enable PACE Support radio button 3 Select the check box next to each application that you want to configure For advanced PACE features and configuration options see Appendix B 4 Click OK to return to the DynamicAccess Software Inquiry screen 5 Click Next Go to the next section ...

Page 47: ...ection the Repeat Last Installation screen appears as shown in Figure 3 13 Figure 3 13 Repeat Last Installation Screen To Not Save Installation Settings Follow these steps if you do not want to save these configuration settings 1 Select the No radio button and then click Next The Installation Complete screen appears as shown in Figure 3 16 2 Click Finish Go to Windows 95 if you are running Windows...

Page 48: ...radio button and then click Next The Confirm Installation Settings screen appears as shown in Figure 3 14 Figure 3 14 Confirm Installation Settings Screen 2 Select the check boxes for tests that you want to run in future installations and then click Next The Save Installation Settings screen appears as shown in Figure 3 15 Figure 3 15 Save Installation Settings Screen ...

Page 49: ...tted diskette in drive A Upon completion remove the diskette from the drive You can use this diskette to perform future installations Otherwise enter the name of the drive for example C where you want to save the installation settings 4 Click Next The Installation Complete screen appears as shown in Figure 3 16 Figure 3 16 Installation Complete Screen 5 Click Finish Go to Windows 95 if you are run...

Page 50: ...may appear If this screen appears click Finish Otherwise continue The System Settings Change dialog box appears prompting you to restart See Figure 3 17 Figure 3 17 System Settings Change Dialog Box 3 Click Yes You have successfully installed and configured the NIC under Windows 95 The 3Com NIC Diagnostics program icon appears in the taskbar tray To start the program double click the tray icon To ...

Page 51: ...Clicking Finish on the Installation Complete screen closes the 3Com Installation Wizard Windows NT then displays the Adapters tab of the Network screen as shown in Figure 3 18 Figure 3 18 Adapters Tab of the Network Screen The next step is to install and configure TCP IP in Windows NT either manually or automatically 1 Click Close The Microsoft TCP IP Properties screen appears as shown in Figure 3...

Page 52: ... or specify an IP address manually Your network administrator will specify which method to use and if required provide an IP address for you to use To obtain an IP address automatically Follow these steps to install and configure TCP IP automatically a Select the Obtain an IP address from a DHCP server radio button b Click OK You are prompted to restart Windows NT c Click OK TCP IP is installed an...

Page 53: ...dress and default gateway address in their respective entry fields c Click OK You are prompted to restart Windows NT d Click OK TCP IP is installed and configured Verify that all existing installed hardware devices are still working Typical devices to check include a sound card CD ROM drive analog modem LPT port to a printer and game ports If any devices are not working go to Chapter 5 or the Wind...

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Page 55: ...er the AutoLink program logs on to the server and updates the client software AutoLink creates a new AUTOEXEC BAT file and saves the old file as AUTOEXEC 3CM AutoLink also creates a new CONFIG SYS file and saves the old file as CONFIG 3CM AutoLink Requirements The AutoLink program includes an installation program To use the AutoLink program your PC should have only one 3C509B NIC installed and a m...

Page 56: ...oLink program display or print the AUTOLINK LOG file to see a list of all events occurring during the AutoLink installation and configuration process To display the file Enter type autolink log more To print the file Enter print autolink log To install the network drivers for Windows 3 1x Windows for Workgroups or DOS in a non NetWare environment see the appropriate text files in the HELP director...

Page 57: ... diskette 2 Table 4 1 NetWare NLMs NetWare Server NLM Name NetWare 3 12 ETHERTSM NLM NBI31X NLM MSM31X NLM NetWare 4 11 4 1 ETHERTSM NLM NBI NLM MSM NLM Table 4 2 Network Driver Text File Names Network Operating System Text File Name Network Driver Name Banyan VINES BANYAN TXT ELNK3 DOS Microsoft LAN Manager LANMAN TXT ELNK3 DOS IBM LAN Server DOS LANSRV TXT ELNK3 DOS IBM LAN Server OS 2 LANSRV TX...

Page 58: ...apter 1 and the network driver earlier in this chapter 2 Reboot to DOS 3 Insert EtherDisk diskette 2 in drive A 4 Run the installation program Enter a install The main menu is displayed as shown in Figure 4 1 5 Select Configuration and Diagnostic Program If you have more than one NIC installed in the PC select the NIC you want to configure Tab to the Select button and press Enter 6 Select Configur...

Page 59: ... the NIC to be configured by the EISA configuration program for correct EISA PC settings You can configure an ISA NIC for EISA mode only if the NIC is installed in an EISA slot If you have configured an ISA NIC for an EISA PC the PROTOCOL INI file looks for the parameter SLOT number rather than the I O base address The SLOT number is required only if you have multiple NICs installed Configuration ...

Page 60: ...NIC option is selected Press Enter 5 When the NIC Configuration dialog box is displayed select Modify and press Enter The I O Base Address field is selected An I O Base Address dialog box appears 6 Use the arrow key to select EISA and press Enter The I O base address setting is changed 7 Select OK to save the new configuration setting and press Enter 8 Exit the program and remove EtherDisk diskett...

Page 61: ...utton and press Enter 4 A screen identifying the NIC is displayed with theTest menu bar item already selected 5 Select Install and press Enter 6 When the NIC Configuration dialog box appears select Modify and press Enter The I O Base Address field is selected An I O Base Address dialog box appears 7 Use the arrow keys to select ISA and press Enter The I O base address setting is changed If your PC...

Page 62: ...u can set the boot PROM size to indicate the presence and size of a network boot PROM To disable Plug and Play go to Disabling Plug and Play on the NIC in Chapter 2 Table 4 3 Option Settings Option Default Setting Supported Settings I O Base Address 300h 200h 210h 220h 230h 240h 250h 260h 270h 280h 290h 2A0h 2B0h 2C0h 2D0h 2E0h 2F0h 300h 310h 320h 330h 340h 350h 360h 370h 380h 390h 3A0h 3B0h 3C0h ...

Page 63: ...he PC use the arrow keys to select the NIC you want to configure Press Tab to move to the Select button and press Enter 4 Press Tab to display the dialog box and then select the option that you want to change Press Enter 5 Use the arrow keys to scroll through the list of settings for that option Select a setting and press Enter 6 Continue this procedure for other options For more information on a ...

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Page 65: ...heck whether the NIC software is correctly installed Refer to Chapter 2 and Chapter 3 If the problem persists go to related procedures in this chapter or refer to Appendix D Technical Support Resolving Hardware Conflicts in Windows 95 and Windows NT Follow these steps to resolve hardware resource conflicts I O base address or interrupt request level if your PC is running either Windows 95 or Windo...

Page 66: ...ble click Network adapters and then double click 3Com EtherLink III ISA Adapter 3 Select the Resources tab 4 Depending on the type of conflict that you have select either Input Output Range or Interrupt Request 5 Select the resource that you want to change IRQ or Input Output Range and select Change Settings If these options appear dimmed clear the Use automatic settings check box 6 Scroll to a va...

Page 67: ... you change the I O base address before you restart Windows NT make sure that the address that you assign matches the I O base address on the Adapters tab screen Follow these steps to verify the base addresses a Double click the My Computer icon double click the Control Panel icon double click the Network icon and then select the Adapters tab 3Com EtherLink III 3C509 ISA Adapter is selected b Clic...

Page 68: ... Control Panel icon and then double click the Network icon The Network screen appears 2 Select the Adapters tab and then click Add The Select Network Adapter screen appears 3 Insert EtherDisk diskette 1 in drive A and then click Have Disk 4 If not already displayed type a 5 Click OK The Select OEM Option screen appears 6 Ensure that 3Com EtherLink III 3C509B ISA is selected and then click OK The 3...

Page 69: ...re The Windows setup program displays a message warning that a network card of this type is already installed 2 Click OK The 3Com EtherLink III 3c509 ISA Adapter Bus screen appears A message warns you to use the Network window to install multiple NICs 3 Click OK Files are copied and the Network screen reappears 4 Ensure that 3Com EtherLink III 3C509B ISA is selected and then click Properties The 3...

Page 70: ...en installed and configured reboot Windows NT Windows 95 and Windows NT Troubleshooting A comprehensive section on troubleshooting tips and techniques is provided in the online Help To access the online Help double click the 3Com icon in the taskbar tray go to the Support tab of the 3Com NIC Diagnostics program and click Release Notes Diagnostic Testing Under Windows 95 and Windows NT The 3Com NIC...

Page 71: ...work traffic information that is updated by the NIC driver several times a minute Diagnostics The Diagnostics tab provides access to the 3Com NIC Diagnostics program that lets you test the 3C509B NIC or change configuration settings DynamicAccess The DynamicAccess tab is used to identify applications running on your PC that you wish to support using PACE software Support The Support tab provides f...

Page 72: ...is tests the ability of the 3C509B NIC to transmit and receive data while connected to the network Follow these steps to run the Network test 1 Click Run Network Test The Network Connectivity Test screen is displayed 2 Click Start to begin the test The PC on the network acting as the receiver in this test is identified on the right side of the screen Results are displayed when the test is complete...

Page 73: ...restart your PC 5 Click Yes The NIC is no longer recognized by your operating system All 3C509B NIC software is removed from your PC Reinstalling NIC Software When an event such as a hard disk crash occurs the original configuration file written to the PC s hard disk may be lost or damaged In this case you must reinstall the NIC software for the NIC to be operational To reinstall 3Com NIC software...

Page 74: ...th to the file that contains the saved configuration settings that you want to use to reinstall the NIC 2 Click OK The 3Com Installation Wizard starts and displays the first screen 3 Click Install 3Com Installation Wizard screens appear sequentially displaying the settings saved in the original installation Installing from a Diskette Follow these steps if the saved configuration settings are in a ...

Page 75: ...ng system you are running see Installing Other Supported Network Drivers in Chapter 4 If the problem persists go to related procedures in this chapter or refer to Appendix D Technical Support Diagnostic Testing Under Windows 3 x The Configuration and Diagnostic Program onEtherDisk diskette 2 includes the diagnostic program used for DOS Windows 3 x and Windows for Workgroups Run the diagnostic test...

Page 76: ...guration and Diagnostic Program Follow these steps to run the Configuration and Diagnostic Program 1 Boot to DOS Use a DOS diskette 2 Insert EtherDisk diskette 2 in drive A 3 Run the installation program Enter a install The main menu is displayed as shown in Figure 4 1 4 Select Configuration and Diagnostic Program and press Enter If multiple NICs are installed each NIC is listed 5 Select the NIC y...

Page 77: ...Ethernet coaxial wire This test requires either installing a loopback plug at the transceiver connection on the NIC or running the test on an idle network A failure in this test usually indicates a cabling problem CAUTION Running the Group 2 test while connected to an active network can cause intermittent failures Assembling a Loopback Plug If you do not have a loopback plug you can order one from...

Page 78: ...data while connected to the network If you have successfully run the Group 1 and Group 2 tests a failure in the Group 3 test usually indicates a cabling hub or network problem CAUTION Do not use an active network to run the Group 3 test To run the Group 3 test on the network you need a second PC to serve as an echo server and it must have a 3Com NIC installed The echo server receives packets from ...

Page 79: ...r 4 Go to the Run Tests dialog box to start the tests 5 After the test is completed a Exit the program on the echo server b Exit the Configuration and Diagnostic Program Table 6 1 Diagnostic Programs Diagnostic Program Name NIC Installed in the Echo Server 3C503 EXE EtherLink II or II TP EtherLink II 16 or II 16 TP 3C505 EXE EtherLink Plus 3C507 EXE EtherLink 16 or EtherLink 16 TP 3C508CFG EXE 3Co...

Page 80: ...ation settings settings that conflict with other NICs or improper installation For more information about a failed diagnostic test Select the test that failed in the Run Tests dialog box and press Enter Select the Zoom button and press Enter CAUTION If you intend to remove the NIC from your PC make sure to turn the power off before removing or reinserting the NIC ...

Page 81: ...cal area network 3C509B COMBO 3C509B TPC IEEE 802 3i 10BASE T and Ethernet IEEE 802 3 industry standard for a 10 Mbps CSMA CD local area network Physical Dimensions Length 155 956 mm 6 14 in Height 100 330 mm 3 95 in TPO height 63 500 mm 2 50 in TPC height 77 470 mm 3 05 in Environmental Operating Range Operating temperature 0 to 70 C 32 to 158 F Humidity 10 to 90 noncondensing Power Requirements ...

Page 82: ...nts Table A 1 lists the pin assignments for the AUI attachment unit interface connector 8 7 RD 6 5 4 RD 3 TD 2 TD 1 8 Table A 1 AUI Connector Pin Assignments Pin Function Pin Function 1 Collision shield 9 Collision 2 Collision 10 Transmit 3 Transmit 11 Transmit shield 4 Receive shield 12 Receive 5 Receive 13 12 volts 6 Power return 14 Voltage shield 7 Not used 15 Not used 8 Not used ...

Page 83: ...you use for establishing a connection to the network should not be used for any other purpose It must be dedicated to the link between the NIC and the network For complete cabling details refer to the IEEE 802 3 specification section 8 4 Coaxial Cables and Electrical Parameters Table A 2 Supported Cable Types Type Example Unshielded twisted pair 100 ohm Category 3 LAN and high speed data cable for...

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Page 85: ...the user guide that came with the PACE supported application for specific range and protocol information The Additional Ranges tab is shown in Figure B 1 Figure B 1 PACE Additional Ranges Tab 1 To add PACE ranges place the cursor in the Range Start entry box and enter the application s port or socket start range 2 Place the cursor in the Range End entry box and enter the application s port or sock...

Page 86: ...se the range for TCP IP 5 Click Add The range appears in the list box To remove a range select the range in the list box and clickRemove Do one of the following To change advanced values click Advanced Options to display the Advanced Options tab on the 3Com PACE Support Setup screen shown in Figure B 2 If you do not want to change advanced values click OK to return to the 3Com PACE Support Setup s...

Page 87: ...to 32 connections a client may only want to conference with four other people at a time The recommended setting is 16 Low Priority Ratio When PACE support is enabled high priority packets are always transmitted before low priority packets If a high priority application sends out a sufficiently high number of high priority packets low priority packets may not be sent To prevent this problem the dri...

Page 88: ...t prioritization can sometimes alleviate the failure to make a multimedia connection between a PACE enabled workstation and a non PACE workstation Disabling switch packet prioritization only affects the switch It does not change the behavior of the PACE driver in any way High priority packets are transmitted ahead of most non PACE packets on the workstation Disable Receive Packet Buffering This op...

Page 89: ...o the hub The hub performs an internal crossover so that the signal can go from TD to RD and TD to RD When you look at an RJ 45 connector from the front that is the opposite side from where the wires enter the connector pin 1 is identified on the right hand side when the metal contacts are facing up 3 Make sure that the TD and TD wires are twisted together and that the RD and RD wires are twisted ...

Page 90: ...able Pinouts If the file server and client PC function together as a small network then either the existing cabling or the hub is failing With a correct crossover connection the LED lights With a straight through connection the LED does not light With a polarity mismatch that is TD to RD instead of TD to RD the LED blinks 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Straight thr...

Page 91: ... Web site 3Com Bulletin Board Service 3ComBBS 3ComFactsSM automated fax service 3ComForum on CompuServe online service World Wide Web Site Access the latest networking information on 3Com Corporation s World Wide Web site by entering our URL into your Internet browser http www 3com com This service features the latest information about 3Com solutions and technologies customer service and support n...

Page 92: ...a day 7 days a week Call 3ComFacts using your Touch Tone telephone using one of these international access numbers Country Data Rate Telephone Number Australia up to 14400 bps 61 2 9955 2073 Brazil up to 14400 bps 55 11 547 9666 France up to 14400 bps 33 1 6986 6954 Germany up to 28800 bps 4989 62732 188 Hong Kong up to 14400 bps 852 2537 5608 Italy fee required up to 14400 bps 39 2 27300680 Japan...

Page 93: ...ices including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready Diagnostic error messages A list of system hardware and software including revision levels Details about recent configuration changes if applicable If you are unable to contact your network supplier se...

Page 94: ...a Limited Australia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand 61 2 9937 5000 Sydney 61 3 9866 8022 Melbourne 8610 68492568 Beijing 86 21 63740220 Ext 6115 Shanghai 852 2501 1111 91 11 644 3974 6221 572 2088 81 6 536 3303 Osaka 81 3 3345 7251 Tokyo 822 2 319 4711 60 3 732 7910 64 9 366 9138 632 892 4476 65 538 9368 886 2 377 5850 662 231 ...

Page 95: ...o Peru Venezuela 408 326 2093 305 261 3266 Miami Florida 541 312 3266 55 11 546 0869 562 633 9242 571 629 4110 52 5 520 7841 7847 51 1 221 5399 58 2 953 8122 3Com Mediterraneo Italy Spain 39 2 253011 Milan 39 6 5279941 Rome 34 1 383 17 00 3Com Middle East 971 4 349049 3Com Nordic AB Denmark Finland Norway Sweden 45 39 27 85 00 358 0 435 420 67 47 22 18 40 03 46 8 632 56 00 3Com Russia 007 095 258 ...

Page 96: ... sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number call or fax Country Telephone Number Fax Number U S A and Canada 1 800 876 3266 option 2 408 764 7120 Latin America 1 408 326 2927 408 764 7120 Europe South Africa and Middle East 44 1442 438125 44 1442 435822 Outside Europe U S A and Canada 1 408 326 2926 1 408 764 7120 ...

Page 97: ...OS diagnostic program 4 8 saving with 3Com NIC Diagnostics 3 14 Configuration tab 5 7 configuring 2 5 4 1 DNS 3 8 DynamicAccess software 3 11 ISA to EISA 4 6 NIC DOS 4 1 4 4 Windows 3 x 4 1 Windows 95 2 5 Windows for Workgroups 4 1 4 4 saving settings 3 15 TCP IP 3 6 3 17 connectors 1 2 conventions notice icons About This Guide 2 text About This Guide 2 crossover cable C 1 Custom installation 2 1 ...

Page 98: ... maximum network segments 1 2 multiple installations making installation file for 3 15 performing 5 10 multiple NICs in Windows NT PC installing 5 4 N NetWare 4 1 NLM files 4 3 network drivers 4 3 identifying PC on 3 10 interface A 1 testing the connection 3 4 network supplier support D 3 network test 5 8 NIC configuration changing 4 8 disabling Plug and Play 2 7 handling 1 3 installing the 1 3 li...

Page 99: ...k connection 3 4 NIC 3 3 5 8 troubleshooting 3Com NIC Diagnostics 5 6 crossover cable C 1 DOS diagnostics 6 2 hubs with crossover cable C 1 initial 5 1 6 1 resource conflicts 5 1 Windows 3 x 6 1 Windows for Workgroups 6 1 Windows NT 5 1 Windows 95 5 1 U uninstalling NIC software 5 8 URL D 1 W Web site 5 7 D 1 Windows 3 1 DOS drivers installing 4 1 NIC auto configure 4 5 configuring 4 4 uninstallin...

Page 100: ......

Page 101: ...rd parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the noncompatibility is caused by a bug or defect in the ...

Page 102: ... STATEMENT This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation WARNING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 1...

Page 103: ...t notices and any other proprietary rights notices appearing on the Software and the supporting documentation on any copies that you make NO ASSIGNMENT NO REVERSE ENGINEERING You may not transfer or assign the Software and or this License Agreement to another party without the prior written consent of 3Com If such consent is given and you transfer or assign the Software and or this License Agreeme...

Page 104: ...sidents and by the laws of the United States You agree that the United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this License Agreement LIMITED WARRANTY LIMITATION OF LIABILITY All warranties and limitations of liability applicable to the Software are as stated on the Limited Warranty Card or in the product manua...

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