3Com 3C10399A, User Manual

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70 C
HAPTER
6: G
ETTING
M
ORE FROM
Y
OUR
T
ELEPHONE
S
YSTEM
■
Status — Shows whether each agent is currently logged in or out of
the ACD group
■
State — Shows which agents’ extensions have been locked in to the
ACD group
Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s
telephone is in use, or if that member does not answer the call, the
system “hunts” for another member of the group until the call is
answered or is forwarded to the group call coverage point. For example,
if there are no available members of the hunt group, the call might be
forwarded to a group mailbox or to the receptionist.
Figure 2 shows the
path of a call coming into a hunt group.
Figure 2 Sample Hunt Group Configuration
Hunt groups can be static or dynamic:
■
If you are in a static hunt group, you are always part of that group
along with the other group members.
■
If you are in a dynamic hunt group, you must log in to the group to be
part of it.
1 Incoming Telephone Call
2 Telephone #1
3 Telephone #2
4 Telephone #3
5 Group Voice Mailbox