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Quick Reference Guides

Quick Reference
Guides

To open and print a copy of the

Quick Reference Guides

for the most

frequently used features on your telephone:

“Starting the NBX NetSet Utility”

earlier in this chapter.

Click

Telephone Quick Reference

. The quick reference guide that

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Telephone Guides

(including this guide)

NBX Feature Codes Guide

Summary of Contents for 3C10399A

Page 1: ...http www 3com com Part Number 900 0211 01 Published February 2005 NBX Entry Telephone Guide NBX Networked Telephony Solutions System Release 5 0...

Page 2: ...CENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then th...

Page 3: ...he NBX NetSet Utility 14 Quick Reference Guides 15 2 3COM 3100 ENTRY TELEPHONE Telephone Buttons and Controls 18 Hook Switch Features 19 Hold a Call 19 Transfer a Call 19 Conference Calls 19 3 NBX MES...

Page 4: ...her Ways to Manage Your Voice Mail Messages 34 Other Kinds of Mailboxes 34 Greeting Only Mailbox 34 Phantom Mailbox 35 Group Mailbox 35 4 STANDARD FEATURES Answering a Call 37 Dialing a Call 38 An Int...

Page 5: ...horized Use of Your Telephone 57 Telephone Locking 57 Call Permissions 58 Class of Service Override 58 Using a Headset 59 General Headset Instructions 59 Returning to the Headset After a Long Delay 60...

Page 6: ...9 Dialing a Call to a Remote Office 79 Using Unique Extensions 79 Using Site Codes 80 Using Pulse Dialing 81 Additional Applications 82 7 FEATURE CODES NBX Tones 83 Feature Codes with 3Com Telephones...

Page 7: ...guide include Telephones 3Com 3100 Entry Telephone If the information in the release notes readme pdf on the NBX Resource Pack CD differs from the information in this guide follow the instructions in...

Page 8: ...6 Feature codes Chapter 7 Telephone maintenance and troubleshooting information Appendix A References to all topics in this book Index Table 2 Common Terms Term Definition Auto Attendant The set of vo...

Page 9: ...NBX Feature Codes Guide by clicking the icons at the bottom of the screen You can view the Quick Reference Guide for your telephone by clicking the Telephone Quick Reference button The NBX NetSet uti...

Page 10: ...l comments about this guide or any of the 3Com NBX documentation and Help systems to Voice_TechComm_Comments 3com com Include the following information with your comments Document title Document part...

Page 11: ...the NBX Feature Codes Guide in the NBX NetSet utility Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voice mailbox for the first time d...

Page 12: ...ord Feature Entry Tone repeat your new password Confirmation Tone Password Change If your system uses NBX Messaging follow the NBX voice prompts to change your NBX password which changes your NBX NetS...

Page 13: ...telephone User As a telephone user you log in to the NBX NetSet utility with your own system ID your extension and password to View and change your telephone s personal settings such as speed dials ri...

Page 14: ...r the Feature Code sequence See Table 4 earlier in this chapter 2 Click User to log in as a user The password dialog box appears 3 Type your NBX NetSet utility user identification always your 3 digit...

Page 15: ...NetSet utility See Starting the NBX NetSet Utility earlier in this chapter 2 Click Telephone Quick Reference The quick reference guide that pertains to your telephone appears Adobe Acrobat Reader 5 0...

Page 16: ...16 CHAPTER 1 GETTING STARTED...

Page 17: ...on the 3Com 3100 Entry Telephone The chapter covers these topics Telephone Buttons and Controls Hook Switch Features For how these features work on an analog telephone that is connected to the NBX sys...

Page 18: ...ce mail messages in your voice mailbox Also this indicator flashes when your telephone rings 2 Telephone key pad 3 Feature button Allows you to access a large number of telephone features See Feature...

Page 19: ...switch again to return to the call See Putting a Call on Hold in Chapter 4 If you hang up without returning to the call on hold your telephone rings to reconnect you to the call on hold Transfer a Ca...

Page 20: ...system ignores the signal If you press and then hold the hook switch for too long the system interprets that you have hung up and returns you to dial tone Therefore press and hold the hook switch for...

Page 21: ...boxes NBX Messaging Components A key component of the NBX Networked Telephony Solutions is the NBX Messaging system which includes voice mail off site notification and several administrative features...

Page 22: ...n Chapter 5 With a touch tone telephone you are able to bypass system messages using option buttons if you are configuring passwords and greetings However you cannot bypass voice mail messages in this...

Page 23: ...se which to use from the telephone You can also review delete or choose which to make active with the NetSet utility If appropriate you may also want to change the greeting for an extension that is a...

Page 24: ...how to set up your NBX NetSet utility password the first time see Table 4 and NBX NetSet Utility in Chapter 1 If your system uses a messaging application other than NBX Messaging use the documentatio...

Page 25: ...phone To listen to your messages from your own 3Com Telephone 1 Pick up the handset and press the Message button to access the mailbox 2 At the prompt dial your password and press 3 See Table 6 for th...

Page 26: ...buttons to manage your messages Table 6 Managing Messages Play or repeat a message Save the message Delete the message from your mailbox You cannot retrieve a message after you delete it Reply to the...

Page 27: ...the originator but you cannot forward the message to others To reply to a message after you listen to it 1 Press 4 If the message has been sent to more than one person press 1 to reply only to the se...

Page 28: ...ber of the recipient A speed dial number See Speed Dials in Chapter 5 A voice mail group list number See Using Voice Mail Group Lists later in this chapter A site code plus extension to send to a user...

Page 29: ...mber of the recipient A speed dial number See Speed Dials in Chapter 5 A voice mail group list number See Using Voice Mail Group Lists later in this chapter A site code plus extension to send to a use...

Page 30: ...hip of each group through the NBX NetSet utility To view System Voice Mail Groups 1 Log in to Netset NBX Messaging System Group List A list of System Group IDs and Names displays 2 To view the members...

Page 31: ...nu OR hang up To create a Personal Voice Mail List through the NBX NetSet Utility 1 Log in Netset NBX Messaging Personal Group List You see a list of your current personal voice mail groups with Group...

Page 32: ...user on another NBX system Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes for your organization see your administrator...

Page 33: ...lete your changes To delete a Personal Voice Mail Group from the NBX NetSet utility 1 Log in Netset NBX Messaging Personal Group List You see a list of your current personal voice mail groups 2 Select...

Page 34: ...BX NetSet NBX Messaging Greeting Only Mailbox Examples When you take an extended leave of absence you can create a personal greeting with your scheduled date of return and whom to call during your abs...

Page 35: ...ected to your NBX system If you are an employee who lives a long distance from your office and works from home customers and others can leave messages in the your phantom mailbox and you can call in t...

Page 36: ...36 CHAPTER 3 NBX MESSAGING...

Page 37: ...your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter Answering a Call To answer an incomi...

Page 38: ...l the number 3 When you finish speaking hang up the handset Redialing a Call On a 3Com Entry Telephone Pick up the handset and then press Feature 401 to dial the most recent number that you dialed For...

Page 39: ...Use this feature when for example you plan to be away from your phone for an extended period of time Setting Call Forward from the Telephone You can set call forwarding from your telephone You choose...

Page 40: ...tion Call Forward No Answer Call Forward Busy and Call Forward All override this Forward to Mail setting if they are in effect If you turn off Forward to Mail and no other call forward options are in...

Page 41: ...a condition for call forwarding No Answer Busy or All and a destination For telephone numbers do not use parentheses hyphens or spaces When you specify an external telephone number start by entering...

Page 42: ...choice of User Voicemail Your voicemail box Default Menu The default automated attendant usually extension 500 Voicemail The default system voicemail usually extension 501 If you leave the box uncheck...

Page 43: ...ecifications of the Call Forward Default page 3 Click Apply and then click OK Call Forward Precedence Five features can interact to affect call forwarding Forward to Mail Call Forward No Answer Call F...

Page 44: ...in the Call Forward Default page of the NetSet utility Putting a Call on Hold You can put a call on hold for any reason On a 3Com 3100 Entry Telephone 1 Press and release the hook switch 2 To return...

Page 45: ...original call Blind Transfer In a blind transfer you transfer the call without notifying the recipient 1 While on a call press and release the hook switch The system places the caller on hold and sele...

Page 46: ...a call to an internal or external third party For an announced conference wait for the third party to answer the call and then press and release the hook switch or Feature 430 again Until you press an...

Page 47: ...he number to which you want to transfer the call announce to the recipient optionally that you are transferring a conference call and then hang up All of the conferenced parties are transferred except...

Page 48: ...the sound that you hear on the headset put on the headset and activate it as specified for your headset When you hear the dial tone or during a conversation press the up or down Volume Control button...

Page 49: ...X NetSet utility password for the first time see Chapter 1 If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these in...

Page 50: ...your computer has a sound device a USB headset or a sound card with either headphones or speakers 2 Log in to NBX NetSet Ringer Tones 3 Click each of the nine Sample Ringer Tone buttons to hear the ch...

Page 51: ...scription usually a name that corresponds to the number 6 After you have made all of your changes to the personal speed dials click Apply and then click Close To use a personal speed dial 1 Pick up th...

Page 52: ...the Off Site Notification screen If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions To configure of...

Page 53: ...NBX system calls the number that you enter in this field When you answer the call the system announces the new voice message and allows you to follow the prompts to access your voice mailbox and list...

Page 54: ...all of the Attempt rows that you want click OK The NBX Messaging tab appears 10 Test your off site notification settings by leaving yourself a voice mail message Additional Notes You can use the same...

Page 55: ...ail You receive a telephone call for each voice message Follow the prompts to log in and listen to messages or log in to the NBX NetSet utility Attempt Method Effect 1 Pager or Voice Mail You receive...

Page 56: ...elephone immediately go to your default call coverage point without ringing You set the default call coverage point by logging in to NBX NetSet User Information Call Forward Default See Forwarding Inc...

Page 57: ...ow in Do Not Disturb mode The display panel on a 3Com Telephone shows DO NOT DISTURB 3 To disable Do Not Disturb mode repeat steps 1 and 2 To view your current Do Not Disturb setting even if you do no...

Page 58: ...strator establishes Call Permissions to control the types of calls that can be dialed from your telephone The administrator can configure these permissions to change depending on the time of day For e...

Page 59: ...pplied temporarily to the telephone on which you made the call Using a Headset You can use a headset that has a microphone with any telephone on an NBX system For how to use a typical headset and ampl...

Page 60: ...s in If the handset is on hook pick it up set it on your desk and begin to speak 2 To end a call when you are using a headset On a 3Com Entry Telephone or an analog telephone hang up the handset or pr...

Page 61: ...elephone When you are ready to receive calls again set up the headset for receiving calls 1 Pick up the handset on your telephone and set it on your desk 2 Put on the headset On the amplifier set the...

Page 62: ...62 CHAPTER 5 PERSONALIZING YOUR TELEPHONE...

Page 63: ...tem uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter For help on accessing NBX features from an an...

Page 64: ...ndividual client or account When you dial a call or when you answer your telephone you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client perhaps...

Page 65: ...ou call Internal and External Caller ID The 3Com 3100 Entry Telephone does not display Caller ID Calling Line Identity Restriction CLIR On certain NBX systems if your organization subscribes to Caller...

Page 66: ...ll from your telephone 1 Pick up the handset 2 Press Feature 890 The Confirmation Tone plays 3 Dial the number that you want to call When you disconnect the call the CLIR feature is no longer in effec...

Page 67: ...mber The call is directed to your telephone Automatic Call Distribution Groups Hunt Groups and Calling Groups Your administrator can establish formal and informal call centers so that incoming calls c...

Page 68: ...Your administrator can tell you which feature code to use 3 Dial the ACD group password Your administrator can tell you which password to use 4 Press and hang up To log out of an ACD group using your...

Page 69: ...nto the ACD group only the administrator can log you out If your extension is not locked into the ACD group you can log yourself out You can also perform the following actions Select All Select for an...

Page 70: ...all is answered or is forwarded to the group call coverage point For example if there are no available members of the hunt group the call might be forwarded to a group mailbox or to the receptionist F...

Page 71: ...using the NBX NetSet utility 1 Log in to NBX NetSet Hunt Groups 2 Select the hunt group to which you want to log in 3 Click Log In and then click Close If you log in to a dynamic hunt group and do no...

Page 72: ...unt Groups select a group 2 Click Details Supervisory Monitoring Supervisory monitoring is typically used in call centers to allow supervisors to join a conversation between an agent and a customer to...

Page 73: ...stomers are people who make an incoming call to an ACD or Hunt Group number It can be an internal or external caller Monitor allows the supervisor to listen to a call Whisper allows the monitoring sup...

Page 74: ...s and release the hook switch to reconnect to the call and begin again to park the call on another extension If you hang up with the Error Tone the original call rings back to your telephone To notify...

Page 75: ...ystem you broadcast a message to all internal extensions with speakers to a Public Address PA system or to both simultaneously Paging codes as described in Table 8 have default values for each destina...

Page 76: ...d by the administrator To discover the page zone extensions on your system 1 Log in to NBX NetSet Personal Information User Information Page Zones The NetSet utility lists the existing page zones and...

Page 77: ...ers that an operator is available to them if they press the appropriate access digit during the voice mail greeting 3 The caller presses 0 or 9 4 The call is redirected to the operator that you design...

Page 78: ...Waiting Indicator to Telephone The Message Waiting Indicator MWI to Telephone allows a user to light a status button next to a programmable access button and leave a call back number on another telep...

Page 79: ...WI message on the target telephone cancelling it turns off the MWI light You can cancel an MWI message only from the same extension from which you sent the MWI message To cancel an MWI message 1 Pick...

Page 80: ...at remote offices Your administrator chooses the site codes for your system In this example you dial a site code first followed by the extension at the site For example as shown in Figure 5 to call s...

Page 81: ...rts for pulse dialing Examples Some of your telephone lines are provided by a telephone company that supports only pulse dialing while other lines are provided by a different telephone company that su...

Page 82: ...in pulse dial mode and then to switch to DTMF Use the left angle bracket character in the NBX NetSet utility as the command to switch to DTMF mode You can also include the digits that you want the sys...

Page 83: ...her new or unsaved messages and you pick up your handset you hear the New Messages Dial Tone a repeated short tone also called the stutter tone until you delete or save every message Your administrato...

Page 84: ...active until you turn it off as described in Table 9 If you forget which of the persistent features you have activated on your telephone log in to NBX NetSet User Information Feature Settings See NBX...

Page 85: ...Code See Account Codes F 888 account code telephone number Account Billing Codes in Chapter 6 ACD Hunt and Calling Groups F feature code for the group group password Automatic Call Distribution Group...

Page 86: ...Your Voice Mail Messages in Chapter 3 Lock Your Telephone On Off F 432 password Preventing Unauthorized Use of Your Telephone in Chapter 5 Message Waiting Indicator to Phone Send F 412 Using Message...

Page 87: ...Using Feature Codes 87 Volume Up or Down F 102 to raise the sound or F 103 to lower the sound Setting the Volume in Chapter 4 Table 9 NBX Feature Codes continued Feature Feature Code See...

Page 88: ...88 CHAPTER 7 FEATURE CODES...

Page 89: ...Figure 6 shows underside of the 3Com 3102 Business Telephone Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device Power connection for an AC...

Page 90: ...on The underside of a 3Com Telephone or attendant console includes 1 AC power adapter connection 2 Ethernet connector for connection to the LAN 3 Ethernet connector for an optional connection to your...

Page 91: ...e The 3100 support bracket can be attached in desktop or wall mount positions Tabs on the underside of the telephone slip into slots on the bracket and the opposite mounting points snap into place Sec...

Page 92: ...e 8 Wall Mount Position Moving Your Telephone All 3Com Telephones have the Automatic Telephone Relocation feature Each telephone has a unique address You can move your telephone to another location co...

Page 93: ...proper connection Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in If the telephone is powered through a powered Ethernet cable make s...

Page 94: ...ee Setting Up Your Password and Voice Mail for the First Time in Chapter 1 My telephone is not forwarding my incoming calls to my voice mailbox In NBX NetSet User Information Call Forward Default veri...

Page 95: ...ing 39 buttons 3100 Entry Telephone 18 C call centers 67 call coverage point 38 call forward all calls 39 busy line 39 call coverage point 38 default 39 41 feature codes 85 override 43 precedence 43 p...

Page 96: ...Paging dial code 75 external telephone calls dialing 38 F feature active tone 84 Feature button 3100 Entry Telephones 18 feature codes 83 Feature Codes Guide in NBX NetSet utility 11 feature entry to...

Page 97: ...ing 57 M mail group lists personal 30 system 30 mailboxes greeting only 34 group 35 phantom 35 setting up personal 11 maintenance telephone 89 Message button 3100 Entry Telephones 18 message waiting i...

Page 98: ...bracket 92 printing speed dial lists 52 private messages 33 problems solving 89 public address system 74 76 pulse dialing 81 feature codes 86 Q Quick Reference sheets 15 R receptionist definition 8 re...

Page 99: ...zed use of telephone preventing 57 urgent messages 33 user definition 8 V voice mail accessing through e mail 34 changing your password 22 components 21 creating messages 29 forwarding 28 greeting onl...

Page 100: ...100 INDEX...

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