3Com 3C10399A, User Manual

Page: 67 / 100

Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 67
To view the list of Call Pickup groups of which you are a member:
1 Log in to NBX NetSet > User Information > Call Pickup .
2 Select the group number that you want to view from the Group List , and
click Details to list the members of that group.
Directed Call Pickup
on a Specific
Telephone
You can answer a call that is ringing on a specific user’s telephone.
Using the feature code:
1 Pick up the handset.
2 Press Feature + 455 and the user’s extension. The call is directed to your
telephone.
Group Call Pickup You can answer a call that is ringing on a group member’s telephone.
Using the feature code:
1 Pick up the handset.
2 Press Feature + 456 and the group number. The call is directed to your
telephone.
Automatic Call
Distribution
Groups, Hunt
Groups, and Calling
Groups
Your administrator can establish formal and informal call centers so that
incoming calls can be directed to several telephones that have been
associated into automatic call distribution groups, hunt groups, or calling
groups.
A call center is a general term that refers to any system that accepts
incoming calls to a site and ensures that those calls are sent to the proper
destination within the site. The call center can be used, for example, as a
help desk, a reservations counter, an information hotline, or a customer
service center.
If you do not answer, calls that come in to your telephone:
■
Through your extension go to the call coverage point that you have
set up.
■
Through an automatic call distribution group, hunt group, or calling
group follow the call coverage path set up by the administrator for
that group.