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Multy WiFi System User’s Guide

Appendix A Customer Support

Belgium

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Zyxel Communications B.V.

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http://www.zyxel.com/be/nl/

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http://www.zyxel.com/be/fr/

Bulgaria

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Zyxel България

•

http://www.zyxel.com/bg/bg/

Czech Republic

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Zyxel Communications Czech s.r.o

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http://www.zyxel.cz

Denmark

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Zyxel Communications A/S

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http://www.zyxel.dk

Estonia

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Zyxel Estonia

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http://www.zyxel.com/ee/et/

Finland

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Zyxel Communications

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http://www.zyxel.fi

France

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Zyxel France

•

http://www.zyxel.fr

Germany

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Zyxel Deutschland GmbH

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http://www.zyxel.de

Hungary

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Zyxel Hungary & SEE

•

http://www.zyxel.hu

Italy

•

Zyxel Communications Italy

•

http://www.zyxel.it/

Содержание WSQ50

Страница 2: ...oduct due to differences in your product firmware or your app version Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Start Guide The Q...

Страница 3: ...Speed 24 2 5 Test Your Multy Device Connection Speed 26 2 6 Measure Your WiFi Signal Strength 28 2 7 Enable or Disable Guest WiFi 30 2 8 Share WiFi Name and Password with a QR Code 32 2 9 Set a WiFi S...

Страница 4: ...urn Notifications on or off 67 2 25 Enable or Disable Daisy Chain Network Topology 70 2 26 Report a Problem with the Multy App 72 2 27 Log in with a myZyxelCloud Account 73 2 28 Manage Your Multy WiFi...

Страница 5: ...llowing example the first Multy Device connects to the router to act as the root AP A1 and other Multy Devices are extenders A2 or A3 to expand wireless coverage The extenders help relay communication...

Страница 6: ...ion about key uses of the Multy app 1 3 Getting Started To set up a Multy WiFi System you need to 1 Have a broadband modem or router that is connected to the Internet 2 Get at least one Multy Device I...

Страница 7: ...nnect the Multy Device s power port to a power outlet 2 If you are installing the first Multy Device connect the Internet port of the Multy Device to a broadband modem or router that is connected to t...

Страница 8: ...to attach it to a wall or ceiling If not you have to place it on a desk table shelf etc Figure 3 WSQ50 Mounting Holes Mounting Holes 1 5 2 WSR30 Installation There are two ways to set up your WSR30 M...

Страница 9: ...Multy WiFi System User s Guide 9 Chapter 1 Get to Know Your Multy WiFi System Figure 4 WSR30 Leather Strap Figure 5 WSR30 Stand...

Страница 10: ...ear panel Figure 6 WSQ50 Reset Button Figure 7 WSR30 Reset Button 1 6 1 Use the Rest Button Follow the steps below for a factory reset WSQ50 1 Make sure the LED light on the top panel is not blinking...

Страница 11: ...Know Your Multy WiFi System 1 7 LED Light Look at the LED on the top WSQ50 or front WSR30 panel to determine the status of the Multy Device Figure 8 WSQ50 LED Light Figure 9 WSR30 LED Light The follow...

Страница 12: ...e Multy Device is being reset Red On The Multy Device in root AP mode failed to connect to the Internet or the Multy Device in extender mode cannot connect to the root AP COLOR STATUS DESCRIPTION Off...

Страница 13: ...lCloud account With a myZyxelCloud account all your configurations will be stored in the myZyxelCloud server You then can log in and use the app on any mobile device to manage your Multy WiFi System o...

Страница 14: ...apter 2 Set up Your Multy WiFi System Using Multy App 2 The main menu will be displayed Tap the login icon to enter your myZyxelCloud account information To use the app without logging into the myZyxe...

Страница 15: ...et up Your Multy WiFi System Using Multy App 3 To log in with an myZxelCloud account tap Login when the myZyxelCloud screen is displayed Enter your existing account information and tap SIGN IN or tap...

Страница 16: ...stem Using Multy App 2 3 Add and Install Your First Multy Device You need to install at least one Multy Device before you can manage the Multy WiFi System 1 Sign in to your myZyxelCloud account or tap...

Страница 17: ...hapter 2 Set up Your Multy WiFi System Using Multy App 2 The Get Ready screen displays Tap Start to install and add a Multy Device to your Multy WiFi System 3 Select the location where you want to pla...

Страница 18: ...s Guide 18 Chapter 2 Set up Your Multy WiFi System Using Multy App 4 Enter your WiFi name and password and then tap Create 5 After the first Multy Device is installed you can tap Add Multy to install...

Страница 19: ...our Multy WiFi System Using Multy App 6 After adding another Multy Device a test will be carried out to check the signal strength between the primary and extender devices Move your device to a differe...

Страница 20: ...em User s Guide 20 Chapter 2 Set up Your Multy WiFi System Using Multy App 7 When the WiFi setup is completed you can copy and use the new WiFi name and password to connect your mobile phone to the Mu...

Страница 21: ...sing Multy App 8 The Multy Site screen will be displayed allowing you to monitor your Multy Devices and Multy WiFi System It shows whether the Multy Devices in this Multy WiFi System are on It also sh...

Страница 22: ...lty WiFi System Using Multy App If you can t connect to your Multy Device you may see the following screen If your Bluetooth is disabled enable it first and then tap Try Again If your Multy Device nee...

Страница 23: ...sing Multy App If you are unable to access the Internet you may see the following screen Make sure yur mobile device is connected to your broadband router s WiFi network and then tap None of these Ret...

Страница 24: ...ur Multy WiFi System Using Multy App 2 4 Test Your Mobile Phone Connection Speed You can run a speed test to check the Internet connection speed at which you send and receive data from your mobile pho...

Страница 25: ...s Guide 25 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap Start to perform the test The meter will show data rates for both upstream and downstream traffic You can tap the Remove icon...

Страница 26: ...Multy Device Connection Speed With the Multy app you can check the speed of the connection between your Multy Device and your broadband modem router You can also check the connection speed between tw...

Страница 27: ...Tap Speed Test and then the Test or Test All button to perform a test The results will show data rates for both upstream and downstream traffic Tap Test Again to show the Test button 3 To view the pr...

Страница 28: ...ngth When you need to install a new Multy Device you can perform a signal check to decide where to place it To use your mobile phone to measure the WiFi signal strength wirelessly connect the mobile p...

Страница 29: ...Multy WiFi System User s Guide 29 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap WiFi Signal and then the Turn On button to perform a check Tap Turn Off to stop the process...

Страница 30: ...Multy App 2 7 Enable or Disable Guest WiFi After the Multy WiFi System is set up you can create a separate WiFi network for your guests The WiFi settings will be applied to all Multy Devices in the s...

Страница 31: ...Multy WiFi System User s Guide 31 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap the Edit icon of Guest WiFi Enable guest WiFi and enter the WiFi Name SSID and WiFi Password Tap Save...

Страница 32: ...QR Code You can use the app to create a QR code with your WiFi network name and password By printing and placing the QR code somewhere obvious you can let your friends or guests scan the QR code and j...

Страница 33: ...Set up Your Multy WiFi System Using Multy App 2 Tap the Share icon of the WiFi network for which you want to create a QR code Tap Done Note The Share icon is available after you enable WiFi or guest W...

Страница 34: ...ile you can schedule the Multy WiFi System to automatically disable the WiFi access of selected clients for preset periods of time Note You can group clients by applying the same schedule profile to t...

Страница 35: ...Multy WiFi System User s Guide 35 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap the filter icon and select how you want to sort the devices in the list...

Страница 36: ...36 Chapter 2 Set up Your Multy WiFi System Using Multy App 3 Tap a client from the Devices list to view the client device information Tap Join Profile to create a new profile or apply a pre configured...

Страница 37: ...ew schedule tap Create New Profile name the profile and tap Next Tap to specify the time periods during which the client is blocked from accessing the Internet If you want to plan a schedule in 15 min...

Страница 38: ...Chapter 2 Set up Your Multy WiFi System Using Multy App 5 The applied profile name will then display in the Parental Control Devices and the DeviceDetail screens 6 The Profile screen is available aft...

Страница 39: ...an Individual Client To block a specific client from accessing the Internet without scheduling just set a timer on it The timer is effective only once Note You can only set a timer to block Internet...

Страница 40: ...r 2 Set up Your Multy WiFi System Using Multy App 2 Tap a client from the Devices list to view the client device information 3 Tap Block and select the time in hours and minutes Tap Start to start the...

Страница 41: ...nternet Access for a Group You may want to manually block a group of client devices from accessing the Internet immediately and resume it later Note You should already have created a schedule profile...

Страница 42: ...y WiFi System Using Multy App 2 Tap Profile to view the schedule profiles previously created in the Multy WiFi System Tap a profile s Blocked button to resume network access at once or tap the Quick B...

Страница 43: ...Multy WiFi System Using Multy App 2 12 Check your Multy Device s Configuration Details After configuring your Multy Device you can view your Multy Device settings in the Detail screen 1 Tap a Multy De...

Страница 44: ...y Device acting as the main AP The figure on the right appears if you tap on an extender Multy Device You can configure the DNS IP address and see the IPv6 IP address on a main AP Note For Multy U you...

Страница 45: ...up Your Multy WiFi System Using Multy App 2 13 Use Custom DNS Server You can choose to specify a custom DNS server for your Multy WiFi System 1 Tap the primary AP Multy Device in the Multy Site scree...

Страница 46: ...Multy WiFi System User s Guide 46 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap Custom DNS and enter a primary secondary and tertiary DNS server...

Страница 47: ...2 14 Turn on or off the Multy Device s LED Light When the Multy Device is installed and ready you can turn off the device s LED light or configure the LED light to always stay on 1 Tap a Multy Device...

Страница 48: ...ice Signal Strength You can always check the signal strength between your extender and main AP to see if they need to be moved closer or farther apart 1 From the Multy Site screen tap the extender Mul...

Страница 49: ...Multy WiFi System User s Guide 49 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Move the extender Multy Device when prompted to and then tap Move and Recheck...

Страница 50: ...sing Multy App 2 16 Restart Your Multy Device If you need to restart your Multy Device you can do it remotely using the Detail screen 1 From the Multy Site screen tap the Multy Device you want to rest...

Страница 51: ...ing Multy App 2 17 Remove a Multy Device If a Multy Device is damaged or not in use you can remove it from the Multy WiFi System 1 From the Multy Site screen tap the Multy Device you want to remove Th...

Страница 52: ...r 2 Set up Your Multy WiFi System Using Multy App 2 18 Install a Second Multy WiFi System You can manage multiple Multy WiFi Systems using the Multy app 1 Tap the Menu icon in the upper left corner to...

Страница 53: ...Multy WiFi System User s Guide 53 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap A New Multy Site and Next to set up another Multy WiFi System...

Страница 54: ...System Using Multy App 3 To switch between multiple Multy WiFi Systems tap Switch Site from the navigation panel select the Multy WiFi System you want to manage and then Connect Note The Switch Site l...

Страница 55: ...pp 2 19 Change the Name or Picture of a Multy WiFi System You can rename a Multy WiFi System or change the background picture that is displayed on the Multy WiFi System main screen 1 From the Multy Si...

Страница 56: ...Guide 56 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap the Edit icon of the Site Name to give the Multy WiFi System a new name 3 Tap the Camera icon to replace the background picture...

Страница 57: ...WiFi System Using Multy App 2 20 Remove a Multy WiFi System All Multy Devices in the Multy WiFi System will be reset after you delete the Multy WiFi System 1 From the Multy Site screen tap the Setting...

Страница 58: ...Multy WiFi System User s Guide 58 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap Delete This Multy Site to remove the Multy WiFi System...

Страница 59: ...lty App 2 21 Enable or Add Port Forwarding Rules If you want to forward incoming packets to a specific or appropriate IP address in the private network using ports set a port forwarding rule 1 Tap the...

Страница 60: ...ur Multy WiFi System Using Multy App 2 Tap Notifications in the Settings screen Tap to enable port forwarding 3 Tap Port Forwarding Settings to create or update rules In the Port Forwarding screen tap...

Страница 61: ...App 4 Tap Done to save your settings after you enter a service name a port number or a range of ports to define the service to be forwarded specify the transport layer protocol used for the service an...

Страница 62: ...Multy WiFi System User s Guide 62 Chapter 2 Set up Your Multy WiFi System Using Multy App 5 A summary of the rule s will be displayed Tap the add icon if you want to create another rule...

Страница 63: ...tem Using Multy App 2 22 Enable DMZ DMZ allows other devices over the Internet to access a DMZ host device within your local network You first need to assign a DMZ host to use DMZ 1 Tap the Menu icon...

Страница 64: ...i System Using Multy App 2 Tap DMZ in the Settings screen to configure your DMZ host Enter a device IP Address or tap Select from Device List and choose a device connected to the Multy WiFi network Ma...

Страница 65: ...de By default your Multy WiFi System is in NAT mode but you can choose to change to bridge mode The following features are disabled in bridge mode Parental Control UPnP Reserve IP Port Forwarding DMZ...

Страница 66: ...Multy WiFi System User s Guide 66 Chapter 2 Set up Your Multy WiFi System Using Multy App 2 Tap Network Mode if you want to switch between NAT and bridge mode...

Страница 67: ...24 Turn Notifications on or off You can decide whether or not to get updates when new WiFi clients connect to the system when there are new speed test results and when firmware updates are available...

Страница 68: ...send you notifications when there is a new speed test result or new firmware update Note After you turn on notifications for speed test results you need to use the Alexa voice command Alexa ask Zyxel...

Страница 69: ...Chapter 2 Set up Your Multy WiFi System Using Multy App 3 If you want to get notifications when there are new client devices connecting to your WiFi network s tap New Device Connected and enable noti...

Страница 70: ...the primary Multy Device either by connecting directly or by going through another Multy Device with a strong WiFi signal When Multy Devices are daisy chained they don t all need to be placed near the...

Страница 71: ...Chapter 2 Set up Your Multy WiFi System Using Multy App 1 Tap the Menu icon in the upper left corner to open the navigation panel and tap Settings 2 Tap Advanced Settings in the Settings screen Tap to...

Страница 72: ...p 2 26 Report a Problem with the Multy App If you encounter problems while using the Multy app or want to send us your feedback you can send an email to customer service 1 Tap the Menu icon in the upp...

Страница 73: ...dn t log into the Multy app with a myZyxelCloud account you can still log in after the Multy WiFi System has been set up 1 Tap the Menu icon in the upper left corner to open the navigation panel Tap J...

Страница 74: ...to test Internet speed Alexa ask Zyxel Multy to turn on WiFi light Alexa ask Zyxel Multy to turn off WiFi light Alexa ask Zyxel Multy to pause the Internet You need to enable the Multy Alexa skills t...

Страница 75: ...System Using Multy App 2 Enter the keyword Multy in the search bar and select Multy from the list of results Tap Enable to connect the Multy WiFi System to Alexa 3 Tap Link Account and enter your myZ...

Страница 76: ...Authorize A screen appears showing that the skill for Multy WiFi Systems has been successfully linked 5 Use either the Alexa app or voice command Discover Devices to have Alexa discover the Multy Dev...

Страница 77: ...information Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you received your device Brief de...

Страница 78: ...com pk Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation http www zyxel com tw zh Thailand Zyxel Thail...

Страница 79: ...h Republic Zyxel Communications Czech s r o http www zyxel cz Denmark Zyxel Communications A S http www zyxel dk Estonia Zyxel Estonia http www zyxel com ee et Finland Zyxel Communications http www zy...

Страница 80: ...nelux http www zyxel nl Norway Zyxel Communications http www zyxel no Poland Zyxel Communications Poland http www zyxel pl Romania Zyxel Romania http www zyxel com ro ro Russia Zyxel Russia http www z...

Страница 81: ...kraine http www ua zyxel com Latin America Argentina Zyxel Communication Corporation http www zyxel com ec es Brazil Zyxel Communications Brasil Ltda https www zyxel com br pt Ecuador Zyxel Communicat...

Страница 82: ...Customer Support North America USA Zyxel Communications Inc North America Headquarters http www zyxel com us en Oceania Australia Zyxel Communications Corporation http www zyxel com au en Africa Sout...

Страница 83: ...oid the user s authority to operate the device This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are desi...

Страница 84: ...50 5 250 MHz sont r serv s uniquement pour une utilisation l int rieur afin de r duire les risques de brouillage pr judiciable aux syst mes de satellites mobiles utilisant les m mes canaux Pour les di...

Страница 85: ...kladu s Direktivom 2014 53 EU slenska Icelandic H r me l sir Zyxel v yfir a essi b na ur er samr mi vi grunnkr fur og nnur vi eigandi kv i tilskipunar 2014 53 EU Italiano Italian Con la presente Zyxel...

Страница 86: ...ain ES Iceland IS Switzerland CH Ireland IE Sweden SE Italy IT Turkey TR Latvia LV United Kingdom GB Safety Warnings Do not use this product near water for example in a wet basement or near a swimming...

Страница 87: ...roduct and or its battery will help save natural resources and ensure that the environment is sustainabledevelopment Die folgende Symbol bedeutet dass Ihr Produkt und oder seine Batterie gem den rtlic...

Страница 88: ...nd fully understand the contents Explanation of the Symbols SYMBOL EXPLANATION Alternating current AC AC is an electric current in which the flow of electric charge periodically reverses direction Dir...

Страница 89: ...n of Zyxel This warranty shall not apply if the product has been modified misused tampered with damaged by an act of God or subjected to abnormal working conditions Note Repair or replacement as provi...

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