Chapter 36 Troubleshooting
VMG1312-B10A User’s Guide
294
36.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide and
.
2
Make sure you entered your ISP account information correctly in the Network Setting >
Broadband screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in
the Device and your wireless client and that the wireless settings in the wireless client are the same
as the settings in the Device.
4
Disconnect all the cables from your device and reconnect them.
5
If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
1
Make sure you have the DSL WAN port connected to a telephone jack (or the DSL or modem jack
on a splitter if you have one).
2
Make sure you configured a proper DSL WAN interface (Network Setting > Broadband screen)
with the Internet account information provided by your ISP and that it is enabled.
3
Check that the LAN interface you are connected to is in the same interface group as the DSL
connection (Network Setting > Interface Group).
4
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
the LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.
I cannot connect to the Internet using a second DSL connection.
ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL
connection, either ADSL or VDSL connection at one time.
I cannot access the Internet anymore. I had access to the Internet (with the Device), but my
Internet connection is not available anymore.
1
Your session with the Device may have expired. Try logging into the Device again.
Содержание VWG1312-B10A
Страница 2: ......
Страница 8: ...Contents Overview VMG1312 B10A User s Guide 8 Troubleshooting 291 ...
Страница 18: ...Table of Contents VMG1312 B10A User s Guide 18 ...
Страница 19: ...19 PART I User s Guide ...
Страница 20: ...20 ...
Страница 34: ...Chapter 2 The Web Configurator VMG1312 B10A User s Guide 34 ...
Страница 39: ...Chapter 4 Tutorials VMG1312 B10A User s Guide 39 7 Click Apply to save your settings ...
Страница 79: ...79 PART II Technical Reference ...
Страница 80: ...80 ...
Страница 168: ...Chapter 9 Routing VMG1312 B10A User s Guide 168 ...
Страница 186: ...Chapter 10 Quality of Service QoS VMG1312 B10A User s Guide 186 ...
Страница 212: ...Chapter 13 Interface Group VMG1312 B10A User s Guide 212 ...
Страница 228: ...Chapter 15 Firewall VMG1312 B10A User s Guide 228 ...
Страница 234: ...Chapter 17 Parental Control VMG1312 B10A User s Guide 234 ...
Страница 244: ...Chapter 19 Certificates VMG1312 B10A User s Guide 244 ...
Страница 248: ...Chapter 20 Log VMG1312 B10A User s Guide 248 ...
Страница 252: ...Chapter 21 Traffic Status VMG1312 B10A User s Guide 252 ...
Страница 258: ...Chapter 24 IGMP Status VMG1312 B10A User s Guide 258 ...
Страница 262: ...Chapter 25 xDSL Statistics VMG1312 B10A User s Guide 262 ...
Страница 264: ...Chapter 26 User Account VMG1312 B10A User s Guide 264 ...
Страница 270: ...Chapter 29 TR 064 VMG1312 B10A User s Guide 270 ...
Страница 274: ...Chapter 30 Time Settings VMG1312 B10A User s Guide 274 ...
Страница 280: ...Chapter 32 Logs Setting VMG1312 B10A User s Guide 280 ...
Страница 298: ...Chapter 36 Troubleshooting VMG1312 B10A User s Guide 298 ...
Страница 338: ...Appendix C Pop up Windows JavaScripts and Java Permissions VMG1312 B10A User s Guide 338 ...
Страница 352: ...Appendix D Wireless LANs VMG1312 B10A User s Guide 352 ...
Страница 368: ...Appendix G Legal Information VMG1312 B10A User s Guide 368 ...
Страница 376: ...VMG1312 B10A User s Guide 376 Index ...
Страница 377: ...Index VMG1312 B10A User s Guide 377 ...
Страница 378: ...VMG1312 B10A User s Guide 378 Index ...