Chapter 34 Troubleshooting
VSG1432-B101 Series User’s Guide
309
• If you changed the IP address (
Section 8.2 on page 130
), use the new IP
address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
I forgot the IP address for the ZyXEL Device.
2
Check the hardware connections, and make sure the LEDs are behaving as
expected. See
Section 1.6 on page 28
.
3
Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled. See
Appendix C on page 355
.
4
If it is possible to log in from another interface, check the service control settings
for HTTP and HTTPS (
Security Settings > Service Control
).
5
Reset the device to its factory defaults, and try to access the ZyXEL Device with
the default IP address. See
Section 1.8 on page 31
.
6
If the problem continues, contact the network administrator or vendor, or try one
of the advanced suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the
same user account even if they were through a different interface or using a
different browser.
• Try to access the ZyXEL Device using another service, such as Telnet. If you can
access the ZyXEL Device, check the remote management settings and firewall
rules to find out why the ZyXEL Device does not respond to HTTP.
• If your computer is connected to the
WAN
port or is connected wirelessly, use a
computer that is connected to an
ETHERNET
port.\
I can see the
Login
screen, but I cannot log in to the ZyXEL Device.
1
Make sure you have entered the password correctly. The default admin password
is
1234
. The field is case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access
the ZyXEL Device. Log out of the ZyXEL Device in the other session, or ask the
person who is logged in to log out.
3
Turn the ZyXEL Device off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
Section 34.1 on page 307
.
Содержание VSG1432-B101 - V1.10
Страница 2: ......
Страница 8: ...Safety Warnings VSG1432 B101 Series User s Guide 8 ...
Страница 10: ...Contents Overview VSG1432 B101 Series User s Guide 10 ...
Страница 20: ...Table of Contents VSG1432 B101 Series User s Guide 20 ...
Страница 21: ...21 PART I User s Guide ...
Страница 22: ...22 ...
Страница 40: ...Chapter 2 The Web Configurator VSG1432 B101 Series User s Guide 40 ...
Страница 67: ...67 PART II Technical Reference ...
Страница 68: ...68 ...
Страница 74: ...Chapter 5 Network Map and Status Screens VSG1432 B101 Series User s Guide 74 ...
Страница 146: ...Chapter 8 Home Networking VSG1432 B101 Series User s Guide 146 ...
Страница 150: ...Chapter 9 Static Routing VSG1432 B101 Series User s Guide 150 ...
Страница 174: ...Chapter 11 Policy Forwarding VSG1432 B101 Series User s Guide 174 ...
Страница 192: ...Chapter 12 Network Address Translation NAT VSG1432 B101 Series User s Guide 192 ...
Страница 198: ...Chapter 13 Dynamic DNS Setup VSG1432 B101 Series User s Guide 198 ...
Страница 224: ...Chapter 16 Firewall VSG1432 B101 Series User s Guide 224 ...
Страница 230: ...Chapter 18 Parental Control VSG1432 B101 Series User s Guide 230 ...
Страница 278: ...Chapter 25 Traffic Status VSG1432 B101 Series User s Guide 278 ...
Страница 282: ...Chapter 26 IGMP Status VSG1432 B101 Series User s Guide 282 ...
Страница 290: ...Chapter 28 Remote Management VSG1432 B101 Series User s Guide 290 ...
Страница 294: ...Chapter 29 Time Settings VSG1432 B101 Series User s Guide 294 ...
Страница 298: ...Chapter 30 Logs Setting VSG1432 B101 Series User s Guide 298 ...
Страница 314: ...Chapter 34 Troubleshooting VSG1432 B101 Series User s Guide 314 ...
Страница 344: ...Appendix A Setting up Your Computer s IP Address VSG1432 B101 Series User s Guide 344 ...
Страница 354: ...Appendix B IP Addresses and Subnetting VSG1432 B101 Series User s Guide 354 ...
Страница 364: ...Appendix C Pop up Windows JavaScripts and Java Permissions VSG1432 B101 Series User s Guide 364 ...
Страница 380: ...Appendix D Wireless LANs VSG1432 B101 Series User s Guide 380 ...
Страница 408: ...Index VSG1432 B101 Series User s Guide 408 ...