Prestige 792H User’s Guide
A-2
Troubleshooting
Problems with the WAN Interface
Table A-3 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE
ACTION
The WAN IP is provided when the ISP recognizes the user as an authorized user after
verifying the MAC address, Host Name or User ID.
Find out the verification method used by your ISP.
If the ISP checks the host name, enter your computer’s name in the
System Name
field
in
Menu 1 — General Setup
.
I cannot get a WAN
IP address from
the ISP.
If the ISP checks the User ID, make sure that you have entered the correct user name
(in the
My Login
field) and password (in the
My Password
field) in
Menu 4 — Internet
Access Setup
.
I cannot connect to
a remote node or
ISP.
Check menu 4 or menu 11.1 to verify the
Encapsulation
for the remote node.
Problems with Internet Access
Table A-4 Troubleshooting Internet Access
PROBLEM CORRECTIVE
ACTION
Verify your settings in menu LAN and Internet settings.
I cannot access
the Internet
Make sure the Prestige is turned on and connected to the network.
If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone
wall jack.
Make sure you entered your user name and password correctly. Your username and
password may be case-sensitive.
Internet
connection
disconnects
Check the schedule rules in SMT menu 26.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting in SMT menu
11.5.
If the problem persists, contact your ISP.
Содержание Prestige 792H
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Страница 86: ...Prestige 792H User s Guide 5 14 WAN Setup Figure 5 6 Advanced WAN Backup...
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Страница 163: ...VPN IPSec IV Part IV VPN IPSec This part provides information about configuring VPN IPSec for secure communications...
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Страница 178: ...Prestige 792H User s Guide 14 8 VPN Screens Figure 14 3 VPN IKE...
Страница 205: ...Remote Management and UPnP V Part V Remote Management and UPnP This part contains Remote Management and UPnP...
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Страница 221: ...Maintenance VI Part VI Maintenance This part covers the maintenance screens...
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Страница 415: ...XI Part XI Appendices and Index This section provides some Appendices and an Index...
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