Chapter 13 Troubleshooting
FMG Series User’s Guide
50
1
Make sure you have entered the password correctly. See the cover page for the default login user
name and associated password. The field is case-sensitive, so make sure [Caps Lock] is not on.
2
Turn the FMG off and on.
3
If this does not work, you have to reset the device to its factory defaults. See
13.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick
Start Guide
and
.
2
Disconnect all the cables from your device and reconnect them.
3
Make sure the dust cap is removed from the FMG and fiber box.
4
If the problem continues, contact your ISP.
13.4 Cable Television Service
My cable television service doesn’t work.
1
Disconnect the coaxial cable from the FMG, and connect it again.
2
Contact your service provider.
