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EMG3425-Q10A User’s Guide

187

H A P T E R

2 6

Troubleshooting

26.1 Overview

This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.

•

Power, Hardware Connections, and LEDs

•

EMG3425-Q10A Access and Login

•

Internet Access

•

Resetting the EMG3425-Q10A to Its Factory Defaults

•

Wireless Connections

•

USB Device Problems

26.2 Power, Hardware Connections, and LEDs

The EMG3425-Q10A does not turn on. None of the LEDs turn on.

Make sure you are using the power adaptor or cord included with the EMG3425-Q10A.

Make sure the power adaptor or cord is connected to the EMG3425-Q10A and plugged in to an
appropriate power source. Make sure the power source is turned on.

Disconnect and re-connect the power adaptor or cord to the EMG3425-Q10A.

If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

Make sure you understand the normal behavior of the LED. See

Section 1.7 on page 15

Check the hardware connections. See the Quick Start Guide.

Inspect your cables for damage. Contact the vendor to replace any damaged cables.

Disconnect and re-connect the power adaptor to the EMG3425-Q10A.

Содержание EMG3425-Q10A

Страница 1: ...Gigabit Ethernet Gateway Version 1 00 Edition 1 08 2015 Copyright 2015 ZyXEL Communications Corporation User s Guide Default Login Details LAN IP Address http 192 168 1 1 Router Mode http 192 168 1 2...

Страница 2: ...r computer operating system Every effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Start Guide The Quick Start Guide shows how to connect the...

Страница 3: ...e 31 Tutorials 38 Technical Reference 50 Monitor 51 WAN 57 Wireless LAN 68 LAN 88 DHCP Server 94 NAT 99 DDNS 109 Static Route 111 Interface Group 114 Firewall 117 Content Filtering 122 IPv6 Firewall 1...

Страница 4: ...EMG3425 Q10A 14 1 5 Resetting the EMG3425 Q10A 14 1 5 1 How to Use the RESET Button 14 1 6 The WPS Button 14 1 7 LEDs 15 1 8 Wall Mounting 17 Chapter 2 Introducing the Web Configurator 19 2 1 Overview...

Страница 5: ...8 6 2 Set Up a Wireless Network Using WPS 38 6 2 1 Push Button Configuration PBC 38 6 2 2 PIN Configuration 39 6 3 Connect to EMG3425 Q10A Wireless Network without WPS 40 6 3 1 Configure Your Notebook...

Страница 6: ...AP Edit 79 9 5 MAC Filter Screen 81 9 6 Wireless LAN Advanced Screen 83 9 7 Quality of Service QoS Screen 83 9 8 WPS Screen 84 9 9 WPS Station Screen 86 9 10 Scheduling Screen 86 Chapter 10 LAN 88 10...

Страница 7: ...12 5 3 Trigger Port Forwarding 107 12 5 4 Trigger Port Forwarding Example 107 12 5 5 Two Points To Remember About Trigger Ports 108 Chapter 13 DDNS 109 13 1 Overview 109 13 1 1 What You Need To Know 1...

Страница 8: ...nical Reference 131 19 3 1 Customizing Keyword Blocking URL Checking 131 Chapter 20 Bandwidth Management 133 20 1 Overview 133 20 1 1 What You Can Do in this Chapter 133 20 2 What You Need to Know 133...

Страница 9: ...iew 164 23 2 What You Can Do 165 23 3 What You Need To Know 165 23 4 Before You Begin 166 23 5 DLNA Screen 167 23 6 SAMBA Screen 167 23 7 FTP Screen 169 23 8 Example of Accessing Your Shared Files Fro...

Страница 10: ...26 2 Power Hardware Connections and LEDs 187 26 3 EMG3425 Q10A Access and Login 188 26 4 Internet Access 189 26 5 Resetting the EMG3425 Q10A to Its Factory Defaults 191 26 6 Wireless Connections 191 2...

Страница 11: ...11 PART I User s Guide...

Страница 12: ...bute traffic over the EMG3425 Q10A for the best possible performance in a home network There is one USB 2 0 port on the side panel of your EMG3425 Q10A and the other one is on the rear panel of your E...

Страница 13: ...ts of the EMG3425 Q10A so that they can communicate with each other and access the Internet Wireless Wireless clients can connect to the EMG3425 Q10A to access network resources You can use WPS Wi Fi...

Страница 14: ...had previously saved the user name will be reset to supervisor or admin the password will be reset to supervisor or 1234 and the IP address will be reset to 192 168 1 1 router mode 1 5 1 How to Use th...

Страница 15: ...d on another wireless device within two minutes of each other For more information on using WPS see Section 6 2 on page 38 1 7 LEDs Look at the LED lights on the front panel to determine the status of...

Страница 16: ...Internet On The EMG3425 Q10A has an IP connection but no traffic Your device has a WAN IP address either static or assigned by a DHCP server PPP negotiation was successfully completed if used and the...

Страница 17: ...way in leave a small gap of about 0 5 cm If not using screw anchors use a screwdriver to insert the screws into the wall Do not insert the screws all the way in leave a gap of about 0 5 cm 4 Make sure...

Страница 18: ...Chapter 1 Introduction EMG3425 Q10A User s Guide 18 Figure 4 Wall Mounting Example...

Страница 19: ...ava permissions enabled by default Refer to the Troubleshooting chapter Chapter 26 on page 187 to see how to make sure these functions are allowed in Internet Explorer 2 2 Login Accounts There are two...

Страница 20: ...234 default as the password If you are logging in with the supervisor account type supervisor default as the password Then click Login Figure 5 Login screen The following table describes the labels in...

Страница 21: ...ld expires default five minutes go to Chapter 25 on page 176 to change this Simply log back into the EMG3425 Q10A if this happens 2 3 2 1 Weather Edit You can change the temperature unit and select th...

Страница 22: ...5 Change Weather LABEL DESCRIPTION Change Unit Choose which temperature unit you want the EMG3425 Q10A to display Change Location Select the location for which you want to know the weather If the city...

Страница 23: ...Section 4 2 on page 24 to view the Status screen in this mode Access Point Use this mode if you want to extend your network by allowing network devices to connect to the EMG3425 Q10A wirelessly Go to...

Страница 24: ...r mode by default Routers are used to connect the local network to another network for example the Internet In the figure below the EMG3425 Q10A connects the local network LAN1 LAN4 to the Internet Fi...

Страница 25: ...Web Configurator Click this icon to view copyright and a link for related product information Select a number of seconds or None from the drop down list box to refresh all screen statistics automatica...

Страница 26: ...he IPv6 address of the EMG3425 Q10A on the WAN LAN Information MAC Address This shows the LAN Ethernet adapter MAC Address of your device IP Address This shows the LAN port s IP address IP Subnet Mask...

Страница 27: ...ent date and time System Resource CPU Usage This displays what percentage of the EMG3425 Q10A s processing ability is currently used When this percentage is close to 100 the EMG3425 Q10A is running at...

Страница 28: ...w current DHCP client information Packet Statistics Use this screen to view port status and packet specific statistics WLAN 2 4G Station Status Use this screen to view the wireless stations that are c...

Страница 29: ...IP addresses to specific individual computers based on their MAC addresses and to have DNS servers assigned by the DHCP server Client List Use this screen to view information related to your DHCP stat...

Страница 30: ...MBA Use this screen to enable file sharing through the EMG3425 Q10A FTP Use this screen to have the EMG3425 Q10A act as a FTP server Port Configuration Port Configuration Use this screen to change the...

Страница 31: ...nternet Access in Access Point Mode Many screens that are available in Router Mode are not available in Access Point Mode such as bandwidth management and firewall 5 2 What You Can Do Use the Status s...

Страница 32: ...ow appears Figure 13 Pop up for Access Point mode Click OK Then click Apply The Web Configurator refreshes once the change to Access Point mode is successful 5 3 2 Accessing the Web Configurator in Ac...

Страница 33: ...figuring your WLAN and Maintenance Settings The configuration of wireless and maintenance settings in Access Point Mode is the same as for Router Mode See Chapter 9 on page 68 for information on the c...

Страница 34: ...channel number which you select manually Security This shows the level of wireless security the EMG3425 Q10A is using WLAN 5G Information MAC Address This shows the 5GHz wireless adapter MAC Address...

Страница 35: ...Q10A is running at full load and the throughput is not going to improve anymore If you want some applications to have more throughput you should turn off other applications for example using bandwidth...

Страница 36: ...ting is 192 168 1 2 If you change the IP address you will have to log in again with the new IP address Subnet Mask The subnet mask specifies the network number portion of an IP address Your EMG3425 Q1...

Страница 37: ...nt Mode EMG3425 Q10A User s Guide 37 Apply Click Apply to save your changes to the EMG3425 Q10A Cancel Click Cancel to reload the previous configuration for this screen Table 10 Network LAN IP continu...

Страница 38: ...ure wireless network simply by pressing a button See Section 6 2 1 on page 38 This is the easier method PIN Configuration create a secure wireless network simply by entering a wireless client s PIN Pe...

Страница 39: ...ate with the EMG3425 Q10A securely The following figure shows you an example to set up wireless network and security by pressing a button on both EMG3425 Q10A and wireless client the NWD210N in this e...

Страница 40: ...the EMG3425 Q10A securely The following figure shows you the example to set up wireless network and security on EMG3425 Q10A and wireless client ex NWD210N in this example by using PIN method Figure...

Страница 41: ...your LAN connection see Section 2 3 on page 19 1 Make sure the WIFI switch at the back panel of the EMG3425 Q10A is set to ON 2 Open the Configuration Network Wireless LAN 2 4G General screen in the A...

Страница 42: ...Configure Your Notebook Note In this example we use the ZyXEL NWD6505 wireless adapter as the wireless client and use the Windows built in utility Windows Zero Configuration WZC to connect to the wire...

Страница 43: ...ve installed the driver and attached the NWD6505 to your computer s USB port right click the Wireless Network Connection icon in your computer s system tray select and click View Available Wireless N...

Страница 44: ...e web site your wireless connection is successfully configured 6 4 Using Multiple SSIDs on the EMG3425 Q10A You can configure more than one SSID on a EMG3425 Q10A See Section 9 4 on page 79 This allow...

Страница 45: ...omputer must have an IP address in the range between 192 168 1 2 and 192 168 1 254 3 Click Start Run on your computer in Windows Type cmd in the dialog box Enter ipconfig to show your computer s IP ad...

Страница 46: ...etwork Wireless LAN 2 4G More AP Click the Edit icon of the first entry to configure wireless and security settings for SSID_Worker 9 Configure the screen as follows In this example you enable Intra B...

Страница 47: ...the Edit icon of the third entry to configure wireless and security settings for SSID_Guest 13 Configure the screen as follows In this example you enable Intra BSS Traffic for SSID_Guest to allow wire...

Страница 48: ...the SSID_VoIP wireless network Select SSID_VoIP from the SSID Select drop down list enable MAC address filtering and set the Filter Action to Allow Enter the VoIP device s MAC address in the Mac Addr...

Страница 49: ...Chapter 6 Tutorials EMG3425 Q10A User s Guide 49...

Страница 50: ...50 PART II Technical Reference...

Страница 51: ...iew information related to your DHCP status Section 7 4 on page 52 use the Packet Statistics screen to view port status packet specific statistics the system up time and so on Section 7 5 on page 53 U...

Страница 52: ...Click Apply to save your settings Click Cancel to start the screen afresh Figure 20 Log Settings 7 4 DHCP Table DHCP Dynamic Host Configuration Protocol RFC 2131 and RFC 2132 allows individual clients...

Страница 53: ...he screen Table 11 Monitor DHCP Table LABEL DESCRIPTION This is the index number of the host computer Status This field displays whether the connection to the host computer is up a yellow bulb or down...

Страница 54: ...speed and duplex setting if you re using Ethernet encapsulation and Idle line ppp idle Dial starting to trigger a call and Drop dropping a call if you re using PPPoE encapsulation This field displays...

Страница 55: ...ch IGMP multicast group and from each LAN host Click Monitor IGMP Statistics to open the following screen Figure 24 Monitor IGMP Statistics Table 13 Monitor WLAN Station Status LABEL DESCRIPTION This...

Страница 56: ...he total number of Join packets the EMG3425 Q10A has received for this IGMP multicast group Total Leaves This field displays the total number of Leave packets the EMG3425 Q10A has received for this IG...

Страница 57: ...he Internet Connection screen to enter your ISP information and set how the computer acquires its IP DNS and WAN MAC addresses Section 8 4 on page 59 8 3 What You Need To Know The information in this...

Страница 58: ...is extremely important because without it you must know the IP address of a computer before you can access it The EMG3425 Q10A can get the DNS server addresses in the following ways 1 The ISP tells yo...

Страница 59: ...t Protocol is a network layer protocol used to establish membership in a multicast group it is not used to carry user data The EMG3425 Q10A supports both IGMP version 1 IGMP v1 and IGMP version 2 IGMP...

Страница 60: ...this to create a new WAN interface entry This is the index number of the connection Default Select the WAN interface that you want to configure as default Name This is the service name of the connect...

Страница 61: ...n LABEL DESCRIPTION ISP Parameters for Internet Access WAN Name Enter the name to use for this connection definition Encapsulation You must choose the IPoE option when the WAN port is used as a regula...

Страница 62: ...he vendor and functionality of the EMG3425 Q10A in DHCP requests that the EMG3425 Q10A sends to a DHCP server when getting a WAN IP address Vendor ID Enter the Vendor Class Identifier Option 60 such a...

Страница 63: ...Clone the computer s MAC address IP Address Select Clone the computer s MAC address IP Address and enter the IP address of the computer on the LAN whose MAC you are cloning Set WAN MAC Address Select...

Страница 64: ...dynamic service selection This enables the service provider to easily create and offer new IP services for individuals Operationally PPPoE saves significant effort for both you and the ISP or carrier...

Страница 65: ...n LABEL DESCRIPTION ISP Parameters for Internet Access WAN Name Enter the name to use for this connection definition Encapsulation You must choose the PPPoE option when the WAN port is used as a regul...

Страница 66: ...IPv4 network When the EMG3425 Q10A has an IPv4 WAN address and you set IPv6 IPv4 mode to IPv4 Only you can enable 6rd to encapsulate IPv6 packets in IPv4 packets to cross the ISP s IPv4 network The EM...

Страница 67: ...MAC address Factory default Select Factory default to use the factory assigned default MAC Address Clone the computer s MAC address IP Address Select Clone the computer s MAC address IP Address and en...

Страница 68: ...ANs Click Configuration Network Wireless LAN 2 4G or Wireless LAN 5G to configure to do so See the appendices for more detailed information about wireless networks The following figure provides an exa...

Страница 69: ...page 86 9 1 2 What You Should Know Every wireless network must follow these basic guidelines Every wireless client in the same wireless network must use the same SSID The SSID is the name of the wirel...

Страница 70: ...on However every wireless client in the wireless network has to support IEEE 802 1x to do this For wireless networks there are two typical places to store the user names and passwords for each user In...

Страница 71: ...onger encryption with a local user database In this case it is better to set up stronger encryption with no authentication than to set up weaker encryption with the local user database When you select...

Страница 72: ...th for your networks A is Guest WLAN and N is home or company network Figure 32 Example Bandwidth for Different Networks WPS WiFi Protected Setup WPS is an industry standard specification defined by t...

Страница 73: ...work Wireless LAN 2 4G 5G to open the General screen Figure 33 Network Wireless LAN 2 4G 5G General The following table describes the general wireless LAN labels in this screen Table 19 Network Wirele...

Страница 74: ...ng 802 11 Mode If you are in the Wireless LAN 2 4G General screen you can select from the following 802 11b allows either IEEE 802 11b or IEEE 802 11g compliant WLAN devices to associate with the EMG3...

Страница 75: ...de Select Static WEP WPA PSK WPA WPA2 PSK or WPA2 to add security on this wireless network The wireless clients which want to associate to this network must have same wireless security settings as thi...

Страница 76: ...l Click Cancel to reload the previous configuration for this screen Table 21 Network Wireless LAN 2 4G 5G General WPA PSK WPA2 PSK LABEL DESCRIPTION Security Mode Select WPA PSK or WPA2 PSK to enable...

Страница 77: ...PS before you configure WPA or WPA2 in the Wireless LAN 2 4G 5G General screen Figure 36 Network Wireless LAN 2 4G 5G General WPA WPA2 Apply Click Apply to save your changes back to the EMG3425 Q10A C...

Страница 78: ...ble only when you select WPA2 Pre authentication enables fast roaming by allowing the wireless client already connecting to an AP to perform IEEE 802 1x authentication with another AP before connectin...

Страница 79: ...bels in this screen 9 4 1 More AP Edit Use this screen to edit an SSID profile Click the Edit icon next to an SSID in the More AP screen The following screen displays Table 23 Network Wireless LAN 2 4...

Страница 80: ...ore AP Edit LABEL DESCRIPTION Active Select this to activate the SSID profile Name SSID The SSID Service Set IDentity identifies the Service Set with which a wireless client is associated Enter a desc...

Страница 81: ...f packets it sends WMM QoS Wifi MultiMedia Quality of Service gives high priority to voice and video which makes them run more smoothly Enable Guest WLAN Select the check box to activate guest wireles...

Страница 82: ...on for the list of MAC addresses in the MAC Filter Summary table Select Allow to permit access to the EMG3425 Q10A MAC addresses not listed will be denied access to the EMG3425 Q10A Select Deny to blo...

Страница 83: ...reshold number of bytes for the fragmentation boundary for directed messages It is the maximum data fragment size that can be sent This field is not configurable and the EMG3425 Q10A automatically cha...

Страница 84: ...ble 27 Network Wireless LAN 2 4G 5G QoS LABEL DESCRIPTION WMM QoS Select Enable to have the EMG3425 Q10A automatically give a service a priority level according to the ToS value in the IP header of pa...

Страница 85: ...isplays Configured when the EMG3425 Q10A has connected to a wireless network using WPS or when WPS Enable is selected and wireless or wireless security settings have been changed The current wireless...

Страница 86: ...uled to turn on or off on certain days and at certain times To open this screen click Network Wireless LAN 2 4G 5G Scheduling tab Apply Click Apply to save your changes back to the EMG3425 Q10A Cancel...

Страница 87: ...ific days to turn the Wireless LAN on or off If you select Everyday you can not select any specific days This field works in conjunction with the For the following times field For the following times...

Страница 88: ...screens can help you configure a manage IP address and partition your physical network into logical networks 10 2 What You Can Do Use the IP screen to change the IP address for your EMG3425 Q10A Sect...

Страница 89: ...mbedded Web Configurator help regarding what fields need to be configured 10 3 1 IP Pool Setup The EMG3425 Q10A is pre configured with a pool of 32 IP addresses starting from 192 168 1 33 to 192 168 1...

Страница 90: ...ure 49 Network LAN IP Alias Table 31 Network LAN IP LABEL DESCRIPTION IP Address Type the IP address of your EMG3425 Q10A in dotted decimal notation IP Subnet Mask The subnet mask specifies the networ...

Страница 91: ...IP Subnet Mask The subnet mask specifies the network number portion of an IP address Your EMG3425 Q10A will automatically calculate the subnet mask based on the IP address that you assign Unless you...

Страница 92: ...fixes and other configuration information to DHCP clients Static IP Address Select this option to manually enter an IPv6 address if you want to use a static IP address LAN IPv6 Address Enter the LAN I...

Страница 93: ...forward multicast packets to a port that joins the multicast group and broadcast unknown multicast packets from the WAN to all LAN ports Select Blocking Mode to have the EMG3425 Q10A block all unknown...

Страница 94: ...e 94 Use the Advanced screen to assign IP addresses on the LAN to specific individual computers based on their MAC Addresses Section 11 3 on page 95 Use the Client List screen to view the current DHCP...

Страница 95: ...uration Protocol RFC 2131 and RFC 2132 allows individual clients computers to obtain TCP IP configuration at startup from a server Enable the DHCP server unless your ISP instructs you to do otherwise...

Страница 96: ...a computer on your LAN IP Address Type the LAN IP address of a computer on your LAN DNS Server DNS Servers Assigned by DHCP Server The EMG3425 Q10A passes a DNS Domain Name System server IP address in...

Страница 97: ...lays in the field to the right read only The EMG3425 Q10A tells the DHCP clients on the LAN that the EMG3425 Q10A itself is the DNS server When a computer on the LAN sends a DNS query to the EMG3425 Q...

Страница 98: ...ntifies a device The MAC address is assigned at the factory and consists of six pairs of hexadecimal characters for example 00 A0 C5 00 00 02 Reserve Select this if you want to reserve the IP address...

Страница 99: ...in the example You assign the LAN IP addresses to the devices A to D connected to your EMG3425 Q10A The ISP assigns the WAN IP address The NAT network appears as a single host on the Internet All tra...

Страница 100: ...ess ILA is the IP address of an inside host in a packet when the packet is still in the local network while an inside global address IGA is the IP address of the same inside host when the packet is on...

Страница 101: ...source address on the LAN and the IGA Inside Global Address is the source address on the WAN For incoming packets the ILA is the destination address on the LAN and the IGA is the destination address...

Страница 102: ...s a Web or FTP server from your location Your ISP may periodically check for servers and may suspend your account if it discovers any active services at your location If you are unsure refer to your I...

Страница 103: ...rding summary table Otherwise select User define to manually enter the port number s and select the IP protocol Service Protocol Select the transport layer protocol supported by this virtual server Ch...

Страница 104: ...e Name Select User define and type a name of up to 31 printable characters to identify this rule in the first field next to Service Name Otherwise select a predefined service in the second field next...

Страница 105: ...the WAN uses when it sends out a particular service The EMG3425 Q10A forwards the traffic with this port or range of ports to the client computer on the LAN that requested the service Port Type a port...

Страница 106: ...e than one service for example both FTP and web service it might be better to specify a range of port numbers In addition to the servers for specified services NAT supports a default server A service...

Страница 107: ...r and protocol incoming port the EMG3425 Q10A forwards the traffic to the LAN IP address of the computer that sent the request After that computer s connection for that service closes another computer...

Страница 108: ...member About Trigger Ports 1 Trigger events only happen on data that is coming from inside the EMG3425 Q10A and going to the outside 2 If an application needs a continuous data stream that port range...

Страница 109: ...ervices let you use a fixed domain name with a dynamic IP address Users can always use the same domain name instead of a different dynamic IP address that changes each time to connect to the EMG3425 Q...

Страница 110: ...this feature off Service Provider Select the name of your Dynamic DNS service provider Host Name Enter a host names in the field provided You can specify up to two host names in the field separated b...

Страница 111: ...ic routes For example the next figure shows a computer A connected to the EMG3425 Q10A s LAN interface The EMG3425 Q10A routes most traffic from A to the Internet through the EMG3425 Q10A s default ga...

Страница 112: ...This field displays a name to identify this rule Destination This parameter specifies the IP network address of the final destination Routing is always based on network number Gateway This is the IP...

Страница 113: ...55 255 in the subnet mask field to force the network number to be identical to the host ID IP Subnet Mask Enter the IP subnet mask here Use Gateway IP Address Select to enable or disable this rule Gat...

Страница 114: ...work Interface Group The following table describes the fields in this screen Table 46 Network Interface Group LABEL DESCRIPTION Add Click this to add a new interface grouping rule You must configure a...

Страница 115: ...er a name to identify this group WAN Interfaces used in the group Select a WAN interface to be used in this group Select None to not add a WAN interface to this group Grouped LAN Interfaces Available...

Страница 116: ...to the previous screen without saving any changes Apply Click this button to save your settings back to the EMG3425 Q10A Cancel Click Cancel to begin configuring this screen afresh Table 47 Interface...

Страница 117: ...to the LAN The following figure illustrates the default firewall action User A can initiate an IM Instant Messaging session from the LAN to the WAN 1 Return traffic for this session is also allowed 2...

Страница 118: ...tandard security solutions for enterprises About the EMG3425 Q10A Firewall The EMG3425 Q10A s firewall feature physically separates the LAN and the WAN and acts as a secure gateway for all data passin...

Страница 119: ...ral screen Figure 71 Security Firewall General l The following table describes the labels in this screen 16 3 Services Screen If an outside user attempts to probe an unsupported port on your EMG3425 Q...

Страница 120: ...Disable is selected Select LAN to reply to incoming LAN Ping requests Select WAN to reply to incoming WAN Ping requests Otherwise select LAN WAN to reply to all incoming LAN and WAN Ping requests Appl...

Страница 121: ...are applied in turn Service Name This is a name that identifies or describes the firewall rule MAC address This is the MAC address of the computer for which the firewall rule applies Dest IP This is...

Страница 122: ...sted computer This allows the trusted computer to have full access to all features that are configured to be blocked by content filtering Leave this field blank to have no trusted computers Restrict W...

Страница 123: ...security administrative control and caching service When a proxy server is located on the WAN it is possible for LAN users to circumvent content filtering by pointing to this proxy server Apply Click...

Страница 124: ...Overview This chapter shows you how to enable and create IPv6 firewall rules to block unwanted IPv6 traffic 18 2 IPv6 Firewall Screen Click Configuration Security IPv6 Firewall The Service screen appe...

Страница 125: ...mputer Source_IP_Address Enter the IPv6 address of the computer that initializes traffic for the application or service The EMG3425 Q10A applies the firewall rule to traffic initiating from this compu...

Страница 126: ...ewall EMG3425 Q10A User s Guide 126 Delete Click Delete to remove the firewall rule Cancel Click Cancel to restore your previously saved settings Table 52 Configuration Security IPv6 Firewall continue...

Страница 127: ...ith the URL www zyxel com tw news pressroom php the domain name is www zyxel com tw The file path is the characters that come after the first slash in the URL For example with the URL www zyxel com tw...

Страница 128: ...trol rule This shows the index number of the rule Status This indicates whether the rule is active or not A yellow bulb signifies that this rule is active A gray bulb signifies that this rule is not a...

Страница 129: ...ol Add Edit new rules The following table describes the fields in this screen Table 54 Security Parental Control Add Edit new rules LABEL DESCRIPTION General Active Select the checkbox to activate thi...

Страница 130: ...select Block the EMG3425 Q10A prohibits the users from using the services listed below If you select Allow the EMG3425 Q10A blocks all services except ones listed below Add new service Click this to...

Страница 131: ...L Checking Full path URL checking has the EMG3425 Q10A check the characters that come before the last slash in the URL For example with the URL www zyxel com tw news pressroom php full path URL checki...

Страница 132: ...3425 Q10A check all of the characters in the URL For example filename URL checking searches for keywords within the URL www zyxel com tw news pressroom php Use the ip urlfilter customize actionFlags 8...

Страница 133: ...y than those with low priority if there is congestion allowing time sensitive applications to flow more smoothly Time sensitive applications include both those that require a low level of latency dela...

Страница 134: ...ce based on the tag or marker Traffic Shaping Bursty traffic may cause network congestion Traffic shaping regulates packets to be transmitted with a pre configured data transmission rate using buffers...

Страница 135: ...pstream Bandwidth Enter the amount of upstream bandwidth for the WAN interfaces that you want to allocate using QoS The recommendation is to set this speed to match the interfaces actual transmission...

Страница 136: ...he WAN interfaces actual transmission speed This will cause the EMG3425 Q10A to not use some of the interfaces available bandwidth If you leave this field blank the EMG3425 Q10A automatically sets thi...

Страница 137: ...ION Table 58 Management Bandwidth MGMT Queue Setup Add Edit new queue LABEL DESCRIPTION Active Select to enable or disable this queue Name Enter the descriptive name of this queue Note that are not al...

Страница 138: ...cify the maximum transmission rate in Kbps allowed for traffic on this queue Back Click this to return to the previous screen Apply Click this to save your changes Cancel Click this to exit this scree...

Страница 139: ...creen Figure 82 Management Bandwidth MGMT Class Setup Add Edit new class To Queue This is the name of the queue in which traffic of this classifier is put Modify Click the Edit icon to edit the classi...

Страница 140: ...ress If you select 802 1Q you can configure an 802 1p priority level Source Address Select the check box and enter the source IP address in dotted decimal notation A blank source IP address means any...

Страница 141: ...only when you select IP in the Ether Type field Select this option and enter the minimum and maximum packet length from 46 to 1500 in the fields provided DSCP This field is available only when you se...

Страница 142: ...G3425 Q10A treat all matched traffic untagged and add a second VLAN ID If you select Unchange the EMG3425 Q10A keep the VLAN ID in the packets Step 4 Outgoing queue selection To Queue Index Select a q...

Страница 143: ...field DSCP is backward compatible with the three precedence bits in the ToS octet so that non DiffServ compliant ToS enabled network device will not conflict with the DSCP mapping The DSCP value dete...

Страница 144: ...et can hold up to b tokens Tokens are generated and added into the bucket at a constant rate The following shows how tokens work with packets A packet can be transmitted if the number of tokens in the...

Страница 145: ...level is referred to as red medium is referred to as yellow and low is referred to as green The srTCM is based on the token bucket filter and has two token buckets CBS and EBS Tokens are generated an...

Страница 146: ...espectively All packets are evaluated against the PIR If a packet exceeds the PIR it is marked red Otherwise it is evaluated against the CIR If it exceeds the CIR then it is marked yellow Finally if i...

Страница 147: ...fy a secure client that can manage the EMG3425 Q10A Section 21 5 on page 151 Your EMG3425 Q10A can act as an SNMP agent which allows a manager station to manage and monitor the EMG3425 Q10A through th...

Страница 148: ...A s LAN IP address when configuring from the LAN 21 3 2 System Timeout There is a default system management idle timeout of five minutes three hundred seconds The EMG3425 Q10A automatically logs you o...

Страница 149: ...ALL to allow all computers to access the EMG3425 Q10A using the HTTPS service Otherwise select Disable ALL Or you can select Trust Domain to specify the IP address domain of the computer that can acc...

Страница 150: ...t can access the EMG3425 Q10A Click Add to add the IP address domain to the trust domain Trust Domain This is available only when you select Trust Domain in the Secured Client IP Address field This di...

Страница 151: ...ct Disable ALL Or you can select Trust Domain to specify the IP address domain of the computer that can access the EMG3425 Q10A Click Add to add the IP address domain to the trust domain Trust Domain...

Страница 152: ...ce the EMG3425 Q10A An agent translates the local management information from the managed device into a form compatible with SNMP The manager is the console through which network administrators perfor...

Страница 153: ...etrieve the next object variable from a table or list within an agent In SNMPv1 when a manager wants to retrieve all elements of a table from an agent it initiates a Get operation followed by a series...

Страница 154: ...Secured Ip Select All to allow all computers to access the EMG3425 Q10A Otherwise check Selected and specify the IP address of the computer that can access the EMG3425 Q10A SNMP Enable Select this to...

Страница 155: ...figure your EMG3425 Q10A to be managed by an ACS Table 66 Configuration Management Remote MGMT Wake On LAN LABEL DESCRIPTION Wake On LAN over WAN Settings Enable WOL over WAN Select this option to hav...

Страница 156: ...the auto configuration server ACS Password Enter the TR 069 password for authentication with the auto configuration server Connection Request Port Enter the connection request port number When the ACS...

Страница 157: ...to find the certificate you want to upload You cannot import a certificate with the same name as a certificate that is already in the EMG3425 Q10A Upload Click Upload to begin the upload process Appl...

Страница 158: ...at device 22 2 1 NAT Traversal UPnP NAT traversal automates the process of allowing an application to operate through NAT UPnP network devices can automatically configure network addressing announce t...

Страница 159: ...ave UPnP installed in Windows XP and UPnP activated on the EMG3425 Q10A Make sure the computer is connected to a LAN port of the EMG3425 Q10A Turn on your computer and the EMG3425 Q10A 22 4 1 1 Auto d...

Страница 160: ...n the Internet Connection Properties window click Settings to see the port mappings there were automatically created Figure 91 Internet Connection Properties 4 You may edit or delete the port mappings...

Страница 161: ...splays in the system tray Figure 94 System Tray Icon 6 Double click on the icon to display your current Internet connection status Figure 95 Internet Connection Status 22 4 2 Web Configurator Easy Acc...

Страница 162: ...cription for each UPnP enabled device displays under Local Network 5 Right click on the icon for your EMG3425 Q10A and select Invoke The web configurator login screen displays Figure 97 Network Connec...

Страница 163: ...Chapter 22 Universal Plug and Play UPnP EMG3425 Q10A User s Guide 163 Figure 98 Network Connections My Network Places Properties Example...

Страница 164: ...l Media Adapters Xboxes or PS3s The media server and clients must have IP addresses in the same subnet The EMG3425 Q10A media server enables you to Publish all folders for everyone to play media files...

Страница 165: ...ached USB device Section 23 5 on page 167 Use the SAMBA screen to enable file sharing via the EMG3425 Q10A using Windows Explorer or the workgroup name This screen also allow you to configure the work...

Страница 166: ...across the Internet The EMG3425 Q10A uses Common Internet File System CIFS protocol for its file sharing functions CIFS compatible computers can access the USB file storage devices connected to the E...

Страница 167: ...to set up file sharing via the EMG3425 Q10A using Windows Explorer or the workgroup name You can also configure the workgroup name and create file sharing user accounts Click Management USB Media Shar...

Страница 168: ...ame as the workgroup name to which your computer belongs to Note The EMG3425 Q10A will not be able to join the workgroup if your local area network has restrictions set up that do not allow devices to...

Страница 169: ...ers Only letters and numbers are allowed The password is case sensitive USB1 2 Select the USB port s of the EMG3425 Q10A The configured user can access the files on the USB device s connected to the s...

Страница 170: ...r a user name that will be allowed to access the shared files You can enter up to 20 characters Only letters and numbers allowed Password Enter the password used to access the shared files You can ent...

Страница 171: ...EMG3425 Q10A the default IP address of the EMG3425 Q10A in router mode is 192 168 1 1 and press ENTER A screen asking for password authentication appears Type the user name and password Bob and 1234...

Страница 172: ...425 Q10A In this example we use the web browser to share files via FTP from the LAN The way or screen you log into the FTP server on the EMG3425 Q10A varies depending on your FTP client See your FTP c...

Страница 173: ...ord authentication appears Enter the user name and password you configured in the USB Media Sharing FTP screen and click Log On 3 The screen changes and shows you the folder for the USB storage device...

Страница 174: ...uplex settings Click Configuration Management Port Configuration Figure 104 Management Port Configuration The following table describes the labels on this screen Table 72 Management Port Configuration...

Страница 175: ...automatically to obtain the duplex mode that both ends support If the peer port does not support auto negotiation or turns off this feature the EMG3425 Q10A determines the connection speed by detecti...

Страница 176: ...10A Section 25 6 on page 180 Use the Backup Restore screen to view information related to factory defaults backup configuration and restoring configuration Section 25 8 on page 183 Use the Restart scr...

Страница 177: ...unique name to identify the EMG3425 Q10A in an Ethernet network Domain Name Enter the domain name you want to give to the EMG3425 Q10A Administrator Inactivity Timer Type how many minutes a management...

Страница 178: ...ify Click the Edit icon to open the Account Setup screen Account Setup screen allows to change the user account password Table 74 Maintenance Account continued LABEL DESCRIPTION Table 75 Maintenance A...

Страница 179: ...Saving at the same time the new time and date you entered has priority and the Time Zone and Daylight Saving settings do not affect it New Time hh mm ss This field displays the last updated time from...

Страница 180: ...e 2 in the o clock field Daylight Saving Time starts in the European Union on the last Sunday of March All of the time zones in the European Union start using Daylight Saving Time at the same moment 1...

Страница 181: ...Backup configuration allows you to back up save the EMG3425 Q10A s current configuration to a file on your computer Once your EMG3425 Q10A is configured and functioning properly it is highly recommend...

Страница 182: ...computer Restore Configuration File Path Click Choose File to browse to the location of the configuration file in your computer Upload Click Upload to begin the upload process Note Do not turn off th...

Страница 183: ...re your EMG3425 Q10A as an router or access point You can choose between Router or Access Point Mode depending on your network topology and the features you require from your device The following desc...

Страница 184: ...nce Sys OP Mode The following table describes the labels in the Sys OP Mode screen Table 79 Maintenance Sys OP Mode LABEL DESCRIPTION Configuration Mode Router Mode Select Router Mode if your device r...

Страница 185: ...IP address Access Point Select Access Point Mode if your device bridges traffic between clients on the same network In Access Point Mode all Ethernet ports have the same IP address All ports on the r...

Страница 186: ...Ping The following table describes the labels in the Sys OP Mode screen Table 80 Maintenance Sys OP Mode LABEL DESCRIPTION Type the IP address of a computer that you want to perform ping in order to t...

Страница 187: ...e sure you are using the power adaptor or cord included with the EMG3425 Q10A 2 Make sure the power adaptor or cord is connected to the EMG3425 Q10A and plugged in to an appropriate power source Make...

Страница 188: ...CP server This information is only available from the DHCP server which allocates IP addresses on your network Find this information directly from the DHCP server or contact your system administrator...

Страница 189: ...1 5 on page 14 6 If the problem continues contact the network administrator or vendor or try one of the advanced suggestions Advanced Suggestions Try to access the EMG3425 Q10A using another service s...

Страница 190: ...s from your device and follow the directions in the Quick Start Guide again 6 If the problem continues contact your ISP I cannot access the Internet anymore I had access to the Internet with the EMG34...

Страница 191: ...ons If the EMG3425 Q10A restarts automatically wait for the EMG3425 Q10A to finish restarting and log in to the Web Configurator The password is 1234 If the EMG3425 Q10A does not restart automatically...

Страница 192: ...after I switched to AP mode When you change from router mode to AP mode your computer must have an IP address in the range between 192 168 1 3 and 192 168 1 254 Refer to Appendix B on page 203 for in...

Страница 193: ...ce that is connected to the EMG3425 Q10A 1 Disconnect the problematic USB device then reconnect it to the EMG3425 Q10A 2 Ensure that the USB device has power 3 Check your cable connections 4 Restart t...

Страница 194: ...pop up blocking to log into your device Either disable pop up blocking enabled by default in Windows XP SP Service Pack 2 or allow pop up blocking and create an exception for your device s IP address...

Страница 195: ...Privacy 3 Click Apply to save this setting Enable Pop up Blockers with Exceptions Alternatively if you only want to allow pop up windows from your device see the following steps 1 In Internet Explorer...

Страница 196: ...de 196 Figure 120 Internet Options Privacy 3 Type the IP address of your device the web page that you do not want to have blocked with the prefix http For example http 192 168 167 1 4 Click Add to mov...

Страница 197: ...lay properly in Internet Explorer check that JavaScript are allowed 1 In Internet Explorer click Tools Internet Options and then the Security tab Figure 122 Internet Options Security 2 Click the Custo...

Страница 198: ...123 Security Settings Java Scripting Java Permissions 1 From Internet Explorer click Tools Internet Options and then the Security tab 2 Click the Custom Level button 3 Scroll down to Microsoft VM 4 U...

Страница 199: ...5 Q10A User s Guide 199 Figure 124 Security Settings Java JAVA Sun 1 From Internet Explorer click Tools Internet Options and then the Advanced tab 2 Make sure that Use Java 2 for applet under Java Sun...

Страница 200: ...ons may vary slightly The steps below apply to Mozilla Firefox 3 0 as well You can enable Java Javascript and pop ups in one screen Click Tools then click Options in the screen that appears Figure 126...

Страница 201: ...slightly Allowing Pop Ups From Opera click Tools then Preferences In the General tab go to Choose how you prefer to handle pop ups and select Open all pop ups Figure 128 Opera Allowing Pop Ups Enablin...

Страница 202: ...a Permissions EMG3425 Q10A User s Guide 202 Figure 129 Opera Enabling Java To customize JavaScript behavior in the Opera browser click JavaScript Options Figure 130 Opera JavaScript Options Select the...

Страница 203: ...sions of UNIX LINUX include the software components you need to use TCP IP on your computer If you manually assign IP information instead of using a dynamic IP make sure that your network s computers...

Страница 204: ...P Address EMG3425 Q10A User s Guide 204 2 In the Control Panel click the Network Connections icon 3 Right click Local Area Connection and then select Properties 4 On the General tab select Internet Pr...

Страница 205: ...Appendix B Setting Up Your Computer s IP Address EMG3425 Q10A User s Guide 205 5 The Internet Protocol TCP IP Properties window opens...

Страница 206: ...ator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided 7 Click OK to close the Internet Protocol TCP IP Properties window 8 Click OK...

Страница 207: ...0A User s Guide 207 Windows Vista This section shows screens from Windows Vista Professional 1 Click Start Control Panel 2 In the Control Panel click the Network and Internet icon 3 Click the Network...

Страница 208: ...uide 208 5 Right click Local Area Connection and then select Properties Note During this procedure click Continue whenever Windows displays a screen saying that it needs your permission to continue 6...

Страница 209: ...Appendix B Setting Up Your Computer s IP Address EMG3425 Q10A User s Guide 209 7 The Internet Protocol Version 4 TCP IPv4 Properties window opens...

Страница 210: ...ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided Click Advanced 9 Click OK to close the Internet Protocol TCP IP Properties window 10...

Страница 211: ...dows 7 This section shows screens from Windows 7 Enterprise 1 Click Start Control Panel 2 In the Control Panel click View network status and tasks under the Network and Internet category 3 Click Chang...

Страница 212: ...P Address EMG3425 Q10A User s Guide 212 Note During this procedure click Continue whenever Windows displays a screen saying that it needs your permission to continue 5 Select Internet Protocol Version...

Страница 213: ...Appendix B Setting Up Your Computer s IP Address EMG3425 Q10A User s Guide 213 6 The Internet Protocol Version 4 TCP IPv4 Properties window opens...

Страница 214: ...to you by your network administrator or ISP You may also have to enter a Preferred DNS server and an Alternate DNS server if that information was provided Click Advanced if you want to configure adva...

Страница 215: ...s IP Address EMG3425 Q10A User s Guide 215 Mac OS X 10 3 and 10 4 The screens in this section are from Mac OS X 10 4 but can also apply to 10 3 1 Click Apple System Preferences 2 In the System Prefer...

Страница 216: ...5 Q10A User s Guide 216 3 When the Network preferences pane opens select Built in Ethernet from the network connection type list and then click Configure 4 For dynamically assigned settings select Usi...

Страница 217: ...Manually In the IP Address field type your IP address In the Subnet Mask field type your subnet mask In the Router field type the IP address of your device 6 Click Apply Now and close the window Verif...

Страница 218: ...MG3425 Q10A User s Guide 218 Figure 131 Mac OS X 10 4 Network Utility Mac OS X 10 5 and 10 6 The screens in this section are from Mac OS X 10 5 but can also apply to 10 6 1 Click Apple System Preferen...

Страница 219: ...mputer s IP Address EMG3425 Q10A User s Guide 219 3 When the Network preferences pane opens select Ethernet from the list of available connection types 4 From the Configure list select Using DHCP for...

Страница 220: ...lly In the IP Address field enter your IP address In the Subnet Mask field enter your subnet mask In the Router field enter the IP address of your EMG3425 Q10A 6 Click Apply and close the window Verif...

Страница 221: ...depending on your specific distribution release version and individual configuration The following screens use the default Ubuntu 8 installation Note Make sure you are logged in as the root administra...

Страница 222: ...ess EMG3425 Q10A User s Guide 222 3 In the Authenticate window enter your admin account name and password then click the Authenticate button 4 In the Network Settings window select the connection that...

Страница 223: ...the Configuration list select Static IP address if you have a static IP address Fill in the IP address Subnet mask and Gateway address fields 6 Click OK to save the changes and close the Properties d...

Страница 224: ...the Close button to apply the changes Verifying Settings Check your TCP IP properties by clicking System Administration Network Tools and then selecting the appropriate Network device from the Devices...

Страница 225: ...ent KDE using the openSUSE 10 3 Linux distribution The procedure screens and file locations may vary depending on your specific distribution release version and individual configuration The following...

Страница 226: ...ter s IP Address EMG3425 Q10A User s Guide 226 2 When the Run as Root KDE su dialog opens enter the admin password and click OK 3 When the YaST Control Center window opens select Network Devices and t...

Страница 227: ...EMG3425 Q10A User s Guide 227 4 When the Network Settings window opens click the Overview tab select the appropriate connection Name from the list and then click the Configure button 5 When the Netwo...

Страница 228: ...amic IP address Select Statically assigned IP Address if you have a static IP address Fill in the IP address Subnet mask and Hostname fields 7 Click Next to save the changes and close the Network Card...

Страница 229: ...dow Verifying Settings Click the KNetwork Manager icon on the Task bar to check your TCP IP properties From the Options sub menu select Show Connection Information Figure 135 openSUSE 10 3 KNetwork Ma...

Страница 230: ...Appendix B Setting Up Your Computer s IP Address EMG3425 Q10A User s Guide 230 Figure 136 openSUSE Connection Status KNetwork Manager...

Страница 231: ...ns in which this service is used Table 81 Commonly Used Services NAME PROTOCOL PORT S DESCRIPTION AH IPSEC_TUNNEL User Defined 51 The IPSEC AH Authentication Header tunneling protocol uses this servic...

Страница 232: ...t sends out ICMP echo requests to test whether or not a remote host is reachable POP3 TCP 110 Post Office Protocol version 3 lets a client computer get e mail from a POP3 server through a temporary co...

Страница 233: ...UDP 49 Login Host Protocol used for Terminal Access Controller Access Control System TELNET TCP 23 Telnet is the login and terminal emulation protocol common on the Internet and in UNIX environments...

Страница 234: ...ice must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void t...

Страница 235: ...radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body D claration d ex...

Страница 236: ...uires a general authorization Please check http www sviluppoeconomico gov it for more details Questo prodotto conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di r...

Страница 237: ...oduct where anyone can walk on the power adaptor or cord Do NOT use the device if the power adaptor or cord is damaged as it might cause electrocution If the power adaptor or cord is damaged remove it...

Страница 238: ...o llegue el momento de desechar el producto la recogida por separado ste y o su bater a ayudar a salvar los recursos naturales y a proteger la salud humana y medioambiental Le symbole ci dessous signi...

Страница 239: ...Appendix D Legal Information EMG3425 Q10A User s Guide 239 Environmental Product Declaration...

Страница 240: ...ot apply if the product has been modified misused tampered with damaged by an act of God or subjected to abnormal working conditions Note Repair or replacement as provided under this warranty is the e...

Страница 241: ...e have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you received your device Brief description of the...

Страница 242: ...l com pk Philipines ZyXEL Philippines http www zyxel com ph Singapore ZyXEL Singapore Pte Ltd http www zyxel com sg Taiwan ZyXEL Communications Corporation http www zyxel com Thailand ZyXEL Thailand C...

Страница 243: ...ications Czech s r o http www zyxel cz Denmark ZyXEL Communications A S http www zyxel dk Estonia ZyXEL Estonia http www zyxel com ee et Finland ZyXEL Communications http www zyxel fi France ZyXEL Fra...

Страница 244: ...XEL Communications http www zyxel no Poland ZyXEL Communications Poland http www zyxel pl Romania ZyXEL Romania http www zyxel com ro ro Russia ZyXEL Russia http www zyxel ru Slovakia ZyXEL Communicat...

Страница 245: ...Latin America Argentina ZyXEL Communication Corporation http www zyxel com ec es Ecuador ZyXEL Communication Corporation http www zyxel com ec es Middle East Egypt ZyXEL Communication Corporation http...

Страница 246: ...Appendix E Customer Support EMG3425 Q10A User s Guide 246 Oceania Australia ZyXEL Communications Corporation http www zyxel com au en Africa South Africa Nology Pty Ltd http www zyxel co za...

Страница 247: ...lso Dynamic DNS service providers 109 124 DHCP 52 94 DHCP server see also Dynamic Host Configuration Protocol DHCP server 89 94 Differentiated Services see DiffServ 143 DiffServ 143 marking rule 143 D...

Страница 248: ...73 Guest WLAN 71 Guest WLAN Bandwidth 72 Guide Quick Start 2 I IGMP 59 see also Internet Group Multicast Protocol version IGMP version 59 Internet Group Multicast Protocol 59 IP Address 90 91 102 IP...

Страница 249: ...er Ethernet 60 Pool Size 95 Port forwarding 102 106 default server 102 106 example 106 local server 102 port numbers services port speed 27 35 PPPoE 60 dial up connection product registration 240 Q Qo...

Страница 250: ...versal Plug and Play 158 Application 158 Security issues 158 UPnP 158 USB media sharing 164 user authentication 70 local user database 70 RADIUS server 70 User Name 110 W Wake On LAN 154 WAN Wide Area...

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