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Troubleshooting Information
If You Need Further Assistance You Can Reach Our Product Support Team by Phone Toll-Free At 1(888)213-8529,
Or Via Email [email protected]
PROBLEM
POSSIBLE SOLUTIONS
I cannot connect to the Internet wirelessly using the
router, and the ZuniConnect SSID is not available
Verify the router is powered ON and a working
Broadband Internet cable is plugged into the Internet
(WAN) port on the router.
If you are far away from the router try moving closer to
it.
Connect one end of an Ethernet cable to the LAN port
on the router and the other end to the Ethernet port on
your laptop or netbook. Log into the Web
configuration utility and verify the router is setup
correctly and the SSID is broadcasting.
The setup computer cannot access the Web based
configuration screen.
Make sure any wireless network adapters on the setup
computer have been powered OFF or disabled.
Make sure the wired Ethernet adapter on the setup
computer is set to receive an IP address automatically.
Reboot the setup computer with the RJ-45 Ethernet
cable from the ZuniConnect Bridge attached.
Be sure you are typing the correct IP address into your
Web browser (192.168.222.1)
There is no RJ-45 Ethernet port on my setup device to
access the router with.
If the device you are using to configure the router does
not have an Ethernet port available (for example when
using a tablet PC) you will have to use the default
factory settings, or download an application for your
device that allows you to configure the router.
Wireless network performance is slow.
Since WiFi networking is radio based, performance
will be affected by the distance between the wireless
client and the router itself. To improve performance
move closer to the router or try changing the SSID
broadcast channel. To change the broadcast channel
use the Web based configuration utility --- LAN
section.
Some devices cannot connect to the wireless network
Make sure that all of the clients attempting to connect
to the router’s wireless signal are using the correct
password.
