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Get Started
4
3. Press and hold the power button to turn the phone on.
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If your phone is activated, it will turn on and search for Sprint service.
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If your phone is not yet activated, see
Activate Your Phone
for more information.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending
on your account or how and where you purchased your phone, it may be ready to use or you may
need to activate it on your Sprint account.
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If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
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If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
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When you turn the phone on for the first time, you should see a
Hands Free Activation
screen, which may be followed by a
PRL Update
screen and a
Firmware Update
screen.
Follow the onscreen instructions to continue.
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If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
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Activate on your computer:
o
Go to
sprint.com/activate
and complete the online instructions to activate your phone
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Activate on your phone:
o
Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
o
Touch
Activate
to override auto-activation and start the manual activation wizard.
o
Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated or you do not have access
to the Internet, contact Sprint Customer Service at
1-888-211-4727
for assistance.
Tip:
Do not press the power button while the phone is being activated. Pressing the power button
cancels the activation process.
Note:
If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-
888-211-4727
from any other phone.
Sprint Default ID
Shortly after activation, you will be prompted to install the Sprint Default ID. Touch
Install
to
download now and switch to Sprint Default ID or touch
Not Now
.
For more information, see
Sprint ID
.