11
12
For further help, please
visit www.support.
vodafone.com, or call
Support on
XXX
or
XXXXXXX
.
If you have problems when roaming
Check if you can manually select a network, as described in ‘If no
network can be found’ above, especially if the name of the current
network in the Mobile Connections module is not Vodafone or a
Partner
Contact Support, and check roaming is enabled for your account.
If the connection keeps switching between GPRS and 3G
Select a different bearer, eg. ‘3G Only’, as decribed under ‘If no
connection can be opened’ on the preceding page
Switch back to your normal preference when you move locations.
(Windows) If the software does not install, or the install progress bar
keeps looping
From the Windows Start menu, select Settings>Control Panel>
System>Hardware>Device Manager
Expand ‘Universal Serial Bus Controllers’
Right-click ‘USB Mass Storage Device’ and select ‘Uninstall’
If your devices are not reloaded, select ‘Scan for Hardware
changes’ from the ‘Action’ menu.
Check software update preferences
Set your operating system and other programs to notify you of
software updates instead of downloading them automatically –
otherwise they may slow down your mobile connection, or exceed
your data usage limit.
Usage indication
The usage window only displays an indication of your data usage.
Please refer to your invoice for the actual amount of data
transferred or time connected.
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Bearer
Communication method used for data transport over the mobile
network, eg. 3G Broadband, HSPA, 3G, etc.
Built-in data card
Mobile data card built into notebook computer. Enables data
connections over the mobile phone network.
Data card/USB
stick
A device for your computer that you can use to open a data
connection over the mobile phone network.
EDGE
An enhancement to the GPRS bearer offering higher speeds,
although not as fast as 3G Broadband.
GPRS
The General Packet Radio Service is a bearer offering higher data
speeds than GSM, on which it is based.
GSM
Global System for Mobile Communication.
Home network
The network of the mobile operator who provided your SIM.
HSPA
High-Speed Packet Access bearer, enhancing 3G, including both
HSUPA (Uplink) and HSDPA (Downlink).
HSUPA
High-Speed Uplink Packet Access bearer, improving 3G upload
speeds to 5.2 megabits per second.
3G
The third-generation mobile phone service, as UMTS (Universal
Mobile Telecommunications System) is also known, is a bearer
providing higher data speeds.
3G broadband
The latest enhancement to the 3G bearer, which is already
offering speeds of up to 14.4 megabits per second.
Roaming
You can use your mobile device on any other mobile network
that has a roaming agreement with your operator, whether in
your country or abroad.
SIM
Your Subscriber Identity Module is the postage-stamp-sized chip
that you will have received together with your mobile contract.
Your SIM has gold contacts on one side.
Gl ossary
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