9
10
Signal strength
The LED light on your USB Stick shows which kind of mobile
network has been found, and whether the USB Stick is
connected to that network.
Green blinking
A GPRS network has been found – you could connect
Green solid
Connected via GPRS
Blue blinking
A 3G network has been found – you could connect
Blue solid
Connected via 3G
Light blue blinking
A 3G Broadband network has been found - you could connect
Light blue solid
Connected via 3G Broadband.
The strength of the mobile or Wi-Fi network signal is shown
by the symbol to the left of the Connect button, and by the
icon in the Windows Notifi cation area.
The more bars that are fi lled in, the better the signal quality.
At least one bar must be fi lled in order to connect.
USB Stick LED
lights
If you don’t see your USB Stick in the list of devices
Remove the USB Stick
Re-start your computer
Re-insert the USB Stick.
If no network can be found
Change your physical location: in a building, move closer to a
window, move higher up, or go outside
(Windows) Open the Advanced window, open the ‘Priorities’ view,
click ‘Mobile’ in the ‘Select Network’ group on the Ribbon, and see
if you can connect to one of the networks listed
(Mac) Select ‘Connections’, open ‘Mobile Connections’, double-
click the top-most settings, click ‘Select Networks’ and see if you
can connect to one of the networks listed
Contact Support, and check that data services and roaming are
enabled on your account.
If no connection can be opened
Wait a few minutes and try to connect again. This is most often
a temporary problem, especially if an ‘Error 631’ or ‘Error 619’ is
.
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Re-start your computer
(Windows) Open the Advanced window, open the ‘Devices’ view,
select your device, click the ‘Bearer’ button in the ‘Hardware’ group
on the Ribbon, and select a different bearer, eg. ‘3G Only’
(Mac) Click ‘Devices’, select your device, and then select a different
bearer in the drop-down menu, eg. ‘3G Only’
If you are using a VPN (Virtual Private Network), contact the
administrator of your VPN.
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Hints and tips
Light blue blinking
indication may not
appear on some
networks (even
where 3G Broadband
is available). You
will still be able to
connect to the 3G
Broadband network.
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