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5. TROUBLESHOOTING
1) No video output
a
. Check whether the camera power supply is connected,
the voltage is normal and the power indicator is lit.
b
. Check whether the machine could do self-check after
restarted.
c.
Check whether the bottom of the DIP switch is the
normal operating mode (see
Table 2.4.2
).
d
. Check whether the video output cable or video display
is normal.
2) No image sometimes
a
. Check whether the video output cable or video
display is normal.
3) Image dithering when zoom-in or zoom-out
a
. Check whether the camera installation position is solid.
b
. Whether there is shaking machine or objects around
the camera.
4) Remote controller cannot work
a
. Remote controller address is set to 1 (if the machine
is set back to the factory defaults, remote controller
addresses need to be back to 1 too).
b
. Check whether the battery is installed on the remote
controller or low.
c.
Check the camera working mode is the normal
operating mode (see
Table 2.4.2
).
d.
Check whether the menu is closed, camera control
through remote controller is only available after exiting
the menu. If video output from LAN, menu will not be
displayed, menu will automatically exist 30s later, then
it can be controlled by remote controller.
5) Serial port cannot work.
a.
Check whether the camera serial device protocol,
baud rate, address is consistent.
b.
Check whether the control cable is connected properly.
c.
Check whether the camera working mode is the
normal operating mode (see
Table 2.4.2
).
6) Web pages cannot login
a.
Check whether the camera is showing normally.
b.
Check whether the network cable is connected
properly (Ethernet port yellow light flashes to indicate
normal network cable connection).
c.
Check whether your computer is added a static new IP
address whose third segment must be consistent with the
IP address of the camera.
d.
Click “Start” and select “Run” and then type “cmd”
in the computer; Click “OK” then turn on DOS
command window to enter ping 192.168.5.163. Press the
Enter key to appear message as follows: Description
network connection is normal.
7) Instruction for using NDI
a.
Network interface for normal device is LAN port and
for NDI model is NDI port.
b.
There is no other difference between PTZ model and
NDI model except for the network interface.
8) Camera’s default IP address
a.
Factory default IP address is 192.168.5.163, which
can simply be found at the bottom of the camera.
9) Camera’s current IP address
a
. Login into the camera’s web interface and go
to Configuration> Network Configure> Ethernet.
b
. Power on the camera after connecting with a monitor,
the camera’s current IP address will be in the top left
corner.
10) Restore to factory default
a
. Login into the camera’s web interface and go
to Configuration> System Configure> Default, click on
“Restore Factory Defaults” bottom and choose “Yes” to
restore to default.
b
. Use Remote Controller to press
[*] + [#]
+ [6] in
sequence.
11) Stream to YouTube& Facebook
a
. First of all, set the camera and Ethernet properly
according to
according to your own
network conditions. Second, use your username and
password (both of them default “admin”) to login into
the camera’s administrator interface for further
operations. Save your settings. Second, click to enter
YouTube/ Facebook page to get Stream Key and Stream
URL, which are essential for streaming. Then go
to Configuration > Video Configure > Stream
Publish and use the information from Step b to set up
your stream. Use Stream URL for “Host Address” and
Stream Key for “Stream Name”. Don’t forget to change
Host Port to “443”. Save your settings. Once saved all
the settings above, you’re streaming on YouTube/
Facebook starts immediately.
Notice: Some models may need audio configuration to
push stream properly. So, if you finished all the steps
above and still can’t start your stream, please follow the
next steps.
Go to Audio Configure> Enable Audio
Configure> Save settings. In conclusion, set up
