Chapter 5 Appendix
42
Zoostorm Standard Warranty
What this Warranty Covers
Zoostorm warrants that each hardware product that
you purchase is free from defects in materials and
workmanship under normal use during the warranty
period. The warranty period for the product starts on
the original date of delivery to the customer for a
period of 12 months.
The duration of this warranty is then offered as a
return to base service. Only the cost of the parts and
labour involved in servicing any eligible repairs under
the return to base warranty are covered.
This warranty also includes a technical support
service via telephone and e-mail for the full duration of
the warranty. This technical support service only
provides support on your purchased product and
software supplied by Zoostorm on your purchased
product.
How to Obtain Warranty Service
If the product does not function as warranted during
the warranty period, you may obtain warranty services
by contacting Zoostorm directly on 0844 800 6183 or
email
. The warranty service
is only available in the UK; therefore additional
charges may apply for warranty claims outside of the
UK.
What We Will Do to Correct Problems
We will attempt to diagnose and resolve problems
over the telephone or e-mail. We may direct you to
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