Chapter 5 Appendix
43
download and install designated software updates.
Some problems can be resolved with a replacement
part that you can install yourself called a "Customer
Replaceable Unit" or "CRU." If so, we will ship the
CRU to you for you to install.
If the problem cannot be resolved over the telephone
or remotely, through your application of software
updates or the installation of a CRU by you, we will
arrange for service of the product at our UK repair
centre.
If we determine that we are unable to repair the
product, we will replace it with one that is at least
functionally equivalent.
If we determine that problems are as a result of
customer misuse, improper maintenance, accidents,
modifications,
unsuitable
physical
operating
environments, power surges or natural disasters,
where possible we will offer to repair the product at a
"fair" price to you.
We will carry out all repairs within a 10 working day
timescale.
Replacement of a Product or Part
When the warranty service involves the replacement
of a product or part, the replaced product or part
becomes Zoostorm's property and the replacement
product or part becomes your property. Only unaltered
Zoostorm products and parts are eligible for
replacement. The replacement product or part
provided by Zoostorm may not be new, but it will be in
good working order and at least functionally
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