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Appendix B
Troubleshooting
¾
If your Zoom Wireless-N USB adapter is not working
properly, try these steps:
•
Make sure the adapter is not damaged and that it is securely
connected to the computer, either directly or through its short
USB extension cable (which is included in the package).
•
Perform a power cycle – take the following steps in the order
given:
1. Turn off the computer.
2. Turn off your wireless access point or router, and wait a
few seconds.
3. Turn the access point or router back on.
4. Turn on the computer.
Windows Vista
users: Try again to connect your wireless
adapter to a network using Windows Networking.
•
If you are using the USB extension cable, try changing the
orientation of the adapter by twisting the semi-rigid USB
extension cable to angle it toward the direction of the access
point or router.
•
Try the adapter in another USB port.
•
Unplug other USB devices from your computer one at a time
and see if that allows the adapter to work.
•
If possible, try installing the adapter on another computer.
If the problem does not seem to be hardware-related, click the Zoom
icon on your taskbar to run the Wireless-N USB software.
1
Check the
Configuration
tab to make sure that the
SSID
and
Network Type
settings for the adapter are the same as these
settings for the other devices in your wireless network.
2
Then check the security settings to make sure that the adapter is
configured for the same security system as the other devices in your
Appendix B: Troubleshooting
69