20
❺ Troubleshooting
• If a problem occurs, before you contact your retailer, please carry out these few simple checks
using the following tables.
• If the problem persists, contact your retailer.
•
: Actions to be performed by a qualified technician only.
5.1 I Appliance behaviour
Part of the pool is not
correctly cleaned
•
Repeat the immersion steps (see § "2.1 I Immersing the cleaner"), varying the
immersion location until you find the right place in the pool.
•
The positioning of the cable can limit the cleaner's movement: check that enough
cable is unrolled into the pool and that the rest of the cable is laid out by the pool
side.
•
The filter is full or dirty: clean it.
The appliance does not stay
firmly on the pool floor
•
There is still air in the appliance's casing. Repeat the immersion operations (see
§"2.1 I Immersing the cleaner").
•
The filter is full or dirty: clean it (see "4.2 I Cleaning the filter").
•
If the filter remains clogged despite cleaning: replace it.
•
The impeller is damaged:
The appliance does not
climb the walls or no longer
climbs the pool walls as it
originally did
•
Check that the Floor/Walls/Waterline mode is chosen.
•
In Bottom/Walls/Waterline mode, the cleaner does not systematically climb the
walls. The frequency varies during the cycle. The cleaner does not necessarily climb
the walls at the beginning of the cycle. To be sure that the cleaner never climb the
walls, it is necessary to observe the cleaner behaviour for about 20 minutes.
•
The filter is full or clogged: clean it with fresh water. If the filter is clogged, clean it
with an acidic solution (spirit vinegar, for example). Replace the filter if necessary
•
The tracks are slack: contact your retailer to replace them
•
Clean the check valve without removing it.
•
Debris/objects prevent the bypass from operating: contact your retailer
to
clean the bypass.
•
Even though the water seems clear, microscopic algae are present in your pool. They
are not visible to the naked eye, and they make the walls slippery and prevent the
appliance from climbing. Carry out shock chlorination and slightly reduce the pH.
Do
not leave the appliance in the water during shock treatment.
The appliance does not move
on start-up.
•
Check that the control box's power socket is receiving a power supply.
•
Check that a cleaning cycle has been launched and that the lights are on.
The cable gets tangled
•
Unroll as much cable as possible in the pool and lay the rest by the pool side.
The control box does not
respond to any button
presses.
•
Unplug the power cord from the mains socket, wait 10 seconds and plug it back in
again.
If the problem persists, contact your retailer:
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