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Section 7. Troubleshooting
7.1
Problems and Corrective Action
Problem
Possible Cause
Corrective Action
Low or no chlorine.
Low stabilizer (cyanuric acid) level in pool
water (for outdoor pools only).
Add stabilizer to maintain 10 - 50 ppm
(see Table 2).
Insufficient operating hours of
the unit.
Increase the system operating time per day.
Chlorine output percentage set too low.
Increase chlorine production by pressing the
Output button (see Section 5.4).
Recent increases in weather temperature
without increasing the chlorine production of
your unit.
Increase chlorine production by pressing the
Output button (see Section 5.4).
Temporary loss of chlorine due to heavy
organic load - rain, leaves, fertilizer or heavy
bather load. Pets using pool.
Set chlorine production to 100% and set the
pump and the cell to run for 24 hours. After 24
hours, recheck chlorine levels. If still too low,
super chlorinate with alternate source.
Low (less than 3,500 ppm) salt level in pool
water.
Use salinity test strips, a TDS/salinity meter, or
another reliable method to test the salinity of the
pool water. Once the existing salinity has been
established, use Table 1 to determine the amount
of salt to add to reach the desired level. Maintain a
salinity level of 4,000 ppm - 4,500 ppm.
High nitrate level.
Contact a pool professional.
Metals present in pool water.
Contact a pool professional.
New pool water. Not shocked properly upon
startup.
Super chlorinate the pool.
Clogged or dirty cell.
Remove cell for inspection and clean if necessary
(see Section 6.3).
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