GUARANTEE TERMS (EN)
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ZI-EWB350
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GUARANTEE TERMS
(EN)
1.) Warranty:
ZIPPER
machines are subject to the legal warranty, which is valid in the current version. (For electrical and
mechanical components, this is equivalent to 2 years (excluding wearing parts and batteries), starting from the
date of purchase by the end user/buyer. For rechargeable batteries and batteries, the legal warranty of 6 months
applies, starting from the date of purchase by the end user/buyer). In case of defects during this period, which
are not excluded by paragraph 3, ZIPPER will repair or replace
the machine at its own discretion
.
2.) Report:
In order to check the legitimacy of warranty claims, the final consumer must contact his dealer. The dealer has to
report in written form the occurred defect to ZIPPER. If the warranty claim is legitimate, ZIPPER will pick up the
defective machine from the dealer. Returned shippings by dealers which have not been coordinated with ZIPPER,
will not be accepted and refused.
3.) Regulations:
a) Warranty claims will only be accepted, when a copy of the original invoice or cash voucher from the trading
partner of ZIPPER is enclosed to the machine. The warranty claim expires if the accessories belonging to the ma-
chine are missing.
b) The warranty does not include free checking, maintenance, inspection or service works on the machine. Defects
due to incorrect usage of the final consumer or his dealer will not be accepted as warranty claims either. Some
examples: usage of wrong fuel, frost damages in water tanks, leaving fuel in the tank during the winter, etc.
c) Defects on wear parts are excluded, e.g. carbon brushes, collection bags, knives, cylinders, cutting blades,
clutches, sealings, wheels, saw blades, splitting crosses, riving knives, riving knife extensions, hydraulic oils,
oil/air/fuel filters, chains, spark plugs, sliding blocks, etc.
d) Also excluded are damages on the machine caused by incorrect or inappropriate usage, if it was used for a
purpose which the machine is not supposed to, ignoring the user manual, force majeure, repairs or technical ma-
nipulations by not authorized workshops or by the customer himself, usage of non-original ZIPPER spare parts or
accessories.
e) After inspection by our qualified personnel, resulted costs (like freight charges) and expenses for not legitimated
warranty claims will be charged to the final customer or dealer.
f) In case of defective machines outside the warranty period, we will only repair after advance payment or dealer’s
invoice according to the cost estimate (incl. freight costs) of ZIPPER.
g) Warranty claims can only be granted for customers of an authorized ZIPPER dealer who directly purchased the
machine from ZIPPER. These claims are not transferable in case of multiple sales of the machine.
4.) Claims for compensation and other liabilities:
The liability of company ZIPPER is limited to the value of goods in all cases. Claims for compensation because of
poor performance, lacks, damages or loss of earnings due to defects during the warranty period will not be ac-
cepted. ZIPPER insists on its right to subsequent improvement of the machine.
SERVICE
After Guarantee and warranty expiration specialist repair shops can perform maintenance and repair jobs. But we
are still at your service as well with spare parts and/or product service. Place your spare part/repair service cost
inquiry by
•
•
Or
use the online complaint order formula provided on our homepage – category service/news.
