Zeutschel OS 11000 Hybrid Color, Руководство по установке

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Service and update
65
4 Service and update
For service requests, updates and trouble shooting please contact your Zeutschel dealer.
To handle a service case with the best efficiency, the following data should be provided
together with your service request:
•
Exact device type i. e. OK300 Hybrid color
•
Serial number of base, scan head and book cradle
•
Information about used accessories , i. e. OT90 Kit etc.
•
Exact description of the error and, if possible a classification of the error
(Hardware-/Software-Error), strange behaviour of the device like unusual noises,
flickering of lights, PC crashes etc.
•
Description, how often the error occurs , i.e. 3 times a day, 2 of 100 scans, once
after power on...
•
Description, since when the error is present, i. e. suddenly, since a certain
modification, software update etc.
•
Sample scans :
1x full size image , largest possible scan format, 200-300 dpi JPEG compressed as
total view (OS6000 with white reference!!)
1x detail view of the possible error(s), a small cropped area, 200-300 dpi as TIF
uncompressed)
•
The sample scan file name should contain the scanning conditions : format size,
color depth, resolution, speed, aperture etc.
i. e. A1_24Bit_200dpi_Average4_Aperture8.jpg
•
Description of the used PC-Type , z. B. i.e. DELL Pentium4, 2.2 GHz, 1 GB DDR
RAM, RAID-Controller etc.
•
Description of the used operating system (with Service-Pack No.) and language, i.
e. Win 2000 SP2 English
•
Description of the used scan software version with built date , i. e. OMNISCAN
10.x from 29
th
April 2003 (see „?“ in the main menu bar)
•
Description of the used SCSI controller (SCSI devices only), i. e. Adaptec 29160
and a screenshot the Windows driver version, i.e. 6.2.000.000 (see device
manager).
•
Description of the used ASPI-drivers under Windows (SCSI devices only). Use the
tool ASPICHK.EXE from Adaptec and make a screenshot.
•
Estimated operating time of the device since the installation, i. e. 3 months with 8
hours of work each day or 2000 hours of operation.
•
Information about former repairs of the devices, i. e. exchange of the drive motor
three weeks ago.
•
Other information, which could be relevant for a trouble-shooting like external light
sources, temperature behaviour etc.
Please be aware :
the more and better details you provide about your problem, the more effective the
trouble shooting will be. This helps you and the technical support people to solve the
problem fast and with low costs.