1 2
(b) If you have a Caller ID desk top display unit, connect it to the same line that the unit is on to determine whether
Caller ID information is present.
(c) Try answering your phone on an inbound call immediately after the first ring. If you have Caller ID, you should be
able to hear a short bursts of tones when you answer. You may have to try this a few times. If you answer the phone
before the first ring is finished, the telephone company will not deliver the Caller
ID signal. If you wait too long after the first ring, you will miss hearing the short burst of tones sent.
If none of these test results are positive, you almost certainly do not have Caller ID service on your phone line. Please
contact your local telephone company and have them come out to test for
Caller ID service AT YOUR SITE.
7)
The ring counter option does not seem to be working properly.
→
Remember you must answer the phone before the
n
th ring in order for the unit not to notify. If you test this option by
just allowing your phone to ring less than
n
times, but do not answer it, the unit may still notify your pager (based upon
the other options that are set).
→
Some answering machines answer just before or on the leading edge of the ring cycle. In this case, the last ring is not
counted. Therefore, the "
n
" in the "
910n**
" string should be one less than the ring count the answering machine is set to.
→
If toll saver is set on answering machine, turn off.
8)
Unit will not notify when connected behind a FAX/Modem switch or "Barge-in" protector.
→
The unit may not recognized an "On-Hook" condition when connected behind these devices. Connect AIT in front of
these type of devices. Also, if possible, set switch to answer on 2 rings.
→
In many cases, the ring counter option (page 3) is an alternative solution to configurations that rely on a barge-in device.
Section 3 - Retrieving Messages/Answering Machine
1)
When calling the answering machine to retrieve your messages, you try to use "
**
"" to instruct the unit not to notify you
on the call. Instead, the "
**
" command causes your answering machine to hang up immediately or causes other
unwanted results.
→
Use the "
**
" command at the very end of the call after retrieving your messages. At this point, it will not matter that
your answering machine hangs up immediately.
→
Try using "
##
" or "
*#
" or "
#*
" . The "
#
" and "
*
" can be used interchangeably when instructing the unit not to notify .
2)
In order to retrieving messages, you use the "
*
"or "
#
" to activate answering machine functions. If at least 4 "
*
" or "
#
"
keys are used in message retrieval this will activate the AIT to the remote programming mode. At this point, AIT options
could be inadvertently changed.
→
To avoid this problem, use the extended option "
71**
". This option defeats all AIT remote programming by instructing
the unit to ignore these codes. Note that the unit will still respond to the first "
**"
, the command that instructs the unit to
not notify your pager on that particular call. See list of options section, page 3, for more information.
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