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machine.

Some answering machines require the user to input "*" and "#" for remote retrieval of messages. By doing this, the user may
inadvertently put the AIT into the remote programming mode and change the options previously set.

The 71** option instructs the unit to ignore all codes except the first two "*" or "#" combinations. (Remember "**", "##",
"*#", or "#*" disables the unit from paging on that call).

To clear the 71** option enter either 

70**

 or 

99**

. Note that not only will 

99**

 clear all extended options, but also all

standard options that have been set and the pager number.

TROUBLESHOOTING

Although, the Always-in-Touch unit is designed to work with a wide variety of telephone configurations, it is difficult to
anticipate every possible type of connection. Therefore, it may be necessary for you to alter your particular telephone
configuration to take advantage of all features. Section 1 will help you solve Basic configuration problems that arise most
often.

Because the unit must work with hundreds of different types of paging services, it can not always automatically adjust to the
specific nuances of every service. If you are having pager notification problems, Section 2 will help you determine the
probable cause and correct solution.

Section 1 - Basic Telephone Configuration Problems

Please use the simple flow chart on the following page to quickly diagnose problems that you may be experiencing with the
basic operation of your unit. This section covers standard connections and fundamental operation of the unit.

If other problems occur, answers to more specific problems are listed in the next two sections.

Below are definitions of terms used in the Troubleshooting sections:

Light  

-Red LED light on front of unit.

Off Hook 

-Handset lifted or speaker-phone on.

On Hook  

-Handset in cradle or speaker-phone off.

Error Tone   -2 sustained low-pitched tones followed      by a quick tone

Acknowledgement Tone - 6 quick high-pitched tones

Section 2 - Pager Notification Problems

This section deals with typical problems of pager notification. At this point, it is assumed that the unit: is connected to power,
is connected to a "live" telephone line, detects On-Hook, detects Off-Hook, recognizes touch-tone input, and has a pager
number stored in memory. If you are not sure that all the above are true, please refer to Section 1, Troubleshooting, page 9.

The unit performs three basic operations in order to notify your pager. The unit must:

(1) Collect the call data
(2) Dial your pager service
(3) Deliver the data properly to your service

Please keep these three basic operations in mind while you troubleshoot your pager notification problems.

"Listen-in" Procedures

One simple way of diagnosing notification problems is to "listen in" on the telephone line while the unit is dialing the pager

Содержание Always n Touch

Страница 1: ......

Страница 2: ...ys in Touch unit connects to your phone line and monitors all outgoing and incoming calls The phone number dialed on outgoing calls and the phone number of the caller on inbound calls is captured along with the duration of each call Depending on which options you have selected the information for each call can be sent to your pager For outbound calls the unit stores the phone number dialed and dur...

Страница 3: ...g with your regular alphanumeric telephone number you must be assigned a numeric pager telephone number If you do not have a standard numeric pager phone number contact your pager service and request one This phone number will be in addition to your regular alphanumeric pager number and should not cost extra If you are using a nationwide satellite paging service be sure to refer to page 6 for more...

Страница 4: ... point or any other time you may want to use the 88 option to double check which options are selected on your unit 88 will send the unit s present settings to your pager LIST OF OPTIONS 20 Turn Always in Touch notification on 21 Turn Always in Touch notification off 30 Do not notify pager on calls originating from this location outbound calls 31 Notify pager on all outbound calls made 32 Notify pa...

Страница 5: ... hang up 4 In order for Always in Touch to page you the call cannot be answered before the nth ring 5 The 88 option will now display 9n on your pager instead of 90 NOTE To turn ring counter off factory default press 9100 Example If your answering machine answers on the 4th ring You would key in 9104 When the phone is answered before the 4th ring the Always in Touch will not notify 88 sends 2030405...

Страница 6: ... Call duration is measured in seconds and can be as long as 9999 seconds long 2 hours 46 minutes 39 seconds Call duration always will be display as least 2 digits on your pager If the duration of the call is more than 99 seconds it will be displayed as a 3 or 4 digit number xxx xxxxxxx nn Phone number of caller call lasted nn seconds xxx xxxx nn 0 Local outbound call phone number dialed call laste...

Страница 7: ...for that call only To disable Always in Touch just dial the star key twice anytime after the call is answered NOTE Some answering machines respond to the star key by hanging up on the caller fast forwarding the tape or other unwanted actions You can use instead of or in any combination with to disable the unit from notifying you For example you can use or These two keys are interchangeable only wh...

Страница 8: ... but an live phone line has not been connected 2 Continuously when the unit has power and a live phone line is connected 3 When the unit receives a touch tone digit 4 When the unit hears the line ringing 5 Momentarily when the unit detects Caller ID data between the first and second ring The LED on the front of the unit will flash 1 When the unit is waiting before it goes off hook to notify the pa...

Страница 9: ...ephone lines are noisy If the unit still does not deliver the call information try using the one of the two other 55 options The unit uses a mathematical algorithm to help it determine the state of the phone call This is known as Call Progression In normal situations the unit knows whether the line is busy ringing answered etc But if there is something unusual about the signals on the line the pag...

Страница 10: ...se the simple flow chart on the following page to quickly diagnose problems that you may be experiencing with the basic operation of your unit This section covers standard connections and fundamental operation of the unit If other problems occur answers to more specific problems are listed in the next two sections Below are definitions of terms used in the Troubleshooting sections Light Red LED li...

Страница 11: ...rectly but does not deliver the call information before the paging service times out Therefore the pager is not notified You can easily determine whether this is the problem by using 88 and the listen in procedure on page 9 In most cases the cause of this problem is a noisy telephone connection with the paging service Try using the extended option 5522 Setting this option will instruct the unit to...

Страница 12: ...to the unit your entry would be similar to 1 800 759 7243 5555 The 1 800 is the Skypage number instructs the unit to pause for 6 seconds 2 seconds per to allow for ringing and answer 5555 represents your pin number tells the unit to actually dial a after the pin number the last is another 2 second pause and instructs the unit to accept this entire string as your pager number A maximum of 29 charac...

Страница 13: ...If toll saver is set on answering machine turn off 8 Unit will not notify when connected behind a FAX Modem switch or Barge in protector The unit may not recognized an On Hook condition when connected behind these devices Connect AIT in front of these type of devices Also if possible set switch to answer on 2 rings In many cases the ring counter option page 3 is an alternative solution to configur...

Страница 14: ...ke changes in its technical operation and procedures that may affect the operation of this device The telephone company is required to give adequate notice of such changes This product should not be connected to coin operated or party line systems WARRANTY INFORMATION Zeus Phonstuff will repair this product with new or rebuilt parts free of charge when returned postage prepaid to the Zeus Phonstuf...

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