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Anytime Anywhere, The Fresh Air for Me
ZERONA
USER MANUAL
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In case of requesting for service when the product is not defective,
the service fee will be charged, so please check once more before
requesting the service. When applying for service, the following
cases will be charged even within the free period.
•
When defect occurred due to careless handling of the consumer or incorrect
repair or modification of the product.
•
When the customer disassembled the product and the part is missing or damaged.
•
When defects occurred by using adapter other than the supplied adapter
•
When a breakdown or damage occurred due to an external impact or drop
•
Defect occurred due to the use of non-genuine consumable parts or repair materials.
•
The appearance is damaged or deformed by organic solvents such as thinner
or benzene.
•
When a defect occurred due to violating the ‘Safety Precautions’ in the user manual.
•
If the product is damaged due to external causes other than the product itself
•
When a defect occurred due to natural disasters
(lightning, fire, earthquake, geomancy, etc.)
•
When the life of consumable parts is over (filters, etc.)
•
For simple inspection requests, not product failures
•
If a foreign object such as a toy or drink entered the product and caused a defect
•
If the product is not repaired or modified by a non-repair technician of the dealer
or our service center
•
When requesting services such as filter replacement / cleaning and product cleaning
1. Check with Customer Support for the possibility for repair.
2. If the repair is possible, apply for the service.
3. Place the product or parts in the box and send it by courier.
4. In principle, exchanges and other A / S should be carried out by exchange through
courier.
5. If the returned goods or parts are not returned in the normal condition, a separate
fee will be charged.
If you have any questions,
please contact our Customer Support Center.
Responsi-
bility
for Paid
Service
Warranty
Repair
Procedure
We, THEMADEKR, guarantee the products as follows according to
the consumer dispute resolution standard.
Consumer
Dispute
Resolution
Criteria
Consumer Damage Type
When a major repair is required
due to a performance / function
defect occurring under normal
use within 10 days of purchase.
When a major repair is required
due to a performance / function
defect occurring under normal
use within one month of purchase.
If the company loses the product
requested by the consumer for
repair
If the consumer does not
collect the product
Defects in
performance or
function which
occurred under
normal use
within the
warranty period
Damage
caused for
not having the
repair parts
within the parts
retention period
In case of defect
Defects in
performance
and function
in normal use
Defects due
to the
intention of
or negligence
by the consumer
If the defect is repaired up to 2 times for the same defect within the
warranty period or if the defect recurs up to 4 times for the various
parts, but the defect is recurring, it is considered impossible to repair.
Compensation Details
Within Warranty Period After Warranty Period
Product exchange or
free of charge repair
Free of charge repair
Product Exchange
Product Exchange
Product Exchange
Exchange of product
after receiving the
amount corresponding
to paid repair
•
Storage charges may be charged 30 days after
the repair request date
•
If the customer does not take over the product
after 60 days, it will be considered abandonment
and the product will be disposed within the company
Same product exchange
or equivalent model
exchange
Same product exchange
or equivalent model
exchange
Paid Repair
Paid Repair
