23 |
P a g e
12.
WARRANTY
ARB PRODUCTS WARRANTY AGAINST DEFECTS
ARB warrants the ARB Products against defects in workmanship and materials for the Warranty Period. If defective
workmanship or materials become apparent in the Warranty Period, ARB will replace or repair the defective Product.
The benefits to the customer given by this warranty are in addition to other rights and remedies of the customer under a
law in relation to the goods or services to which the warranty relates.
1.
In this warranty:
a.
ARB means ARB Corporation Limited (ABN 31 006 708 756) of 42-44 Garden St, Kilsyth Victoria 3137
b.
ARB Outlet means an outlet which has been authorised by ARB to sell and fit ARB Products
c.
ARB Product means products which ARB manufacturers or for which ARB is the exclusive supplier
d.
Product Information means the information about the relevant ARB Product which may be contained in
any of: documentation provided with the ARB Product, owner’s manual, operating manual, service
manual or the manufacturer’s manual or labels attached to the ARB Product
e.
Warranty Period means, in respect of an ARB Product, the period that this warranty against defects
applies and which is set out in paragraph 8.
2.
To be entitled to claim the warranty, the customer must:
a.
Have the ARB Product fitted in accordance with the Product Information
b.
Carry out normal care and maintenance of the ARB Product, including any required by the Product
Information
c.
Provide proof of purchase of the ARB Product
d.
Make the claim in the Warranty Period.
3.
The warranty will not apply in circumstances where the defect is caused by:
a.
Unusual, improper or negligent use or misuse of the ARB Product
b.
Incorrect fitting of the ARB Product other than at an ARB Outlet
c.
Use of non-genuine ARB components in or with the ARB Product
d.
Use of the ARB Product outside of the requirements of the Product Information.
4.
The procedure for the customer to claim the warranty is:
a.
Return the ARB Product to the nearest ARB Outlet or contact ARB to arrange a time to bring a vehicle
fitted with the ARB Product to an ARB Outlet for inspection. Contact details are in paragraph 7 below if
further information is required Regarding local outlet details
b.
Bring proof of purchase of the ARB Product to the ARB Outlet
c.
ARB will review the ARB Product and advise whether the conditions of this warranty have been met
5.
Where ARB accepts a customer’s warranty claim, ARB will rectify any defective workmanship or materials at its
own expense.
6.
Expenses incurred by the customer in claiming the warranty are to be borne by the customer.
7.
This warranty is given by:
ARB Corporation Limited
42-44 Garden Street Kilsyth
VIC 3137, Australia.
Phone: 03 9761 6622.
Fax: 03 9721 9090.
www.arb.com.au
8.
The period within which a defect in the ARB Products must appear if the customer is to be entitled to claim the
warranty is 3 years starting on the date of purchase unless:
a.
The ARB Product is used in Commercial Use. Commercial Use means use in industry or commerce
including (without limitation) use in the mining industry or as a hire vehicle. In this case, the Warranty
Period is 1 year
9.
The warranty against defects contained in this document replaces any other warranty against defects or voluntary
warranty given in relation to the Products.
Our goods come with guarantees that cannot be excluded under the Australian Customer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
