8
598-1271-01
trouBLESHootING GuIdE
rEGuLatorY INForMatIoN
This device complies with Part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
The term “IC:” before the radio certification number only signifies that Industry Canada technical specifications were met.
The user is cautioned that changes or modifications not expressly approved by the party responsible for regulatory compliance could
void the user’s authority to operate the equipment.
SYMPtoM
PoSSIBLE CauSE
SoLutIoN
Switched device does not come on.
1. Circuit breaker or fuse is turned off.
1. Verify circuit breaker or fuse is turned
on.
2. Switched device is turned off.
2. Verify switched device is turned on.
3. Interrupted by another device.
3. Change codes on transmitter and
receiver units.
. Does not respond immediately after
installation.
. Wait for 5 second initialization period
(remote motion sensor).
Allow 1 day for batteries to completely
charge before retesting.
5. Signals from transmitter are being
blocked, or transmitter is out of
range.
5. Check for metal objects that could
block the signal, or reposition the
transmitter.
6. Weak battery in the transmitter.
6. Check battery charge and replace if
necessary.
7. Dip switches on transmitter and
receiver units do not match.
7. Verify code settings on transmitter and
receiver units are set the same.
8. Switched device is defective.
8. Test using different switched device.
Switched device does not turn off.
1. Same as 5, 6, and 7 above.
1. Same as 5, 6, and 7 above.
Switched device comes on randomly.
1. Short term power line failure.
1. Next transmission from transmitter will
reset receiver to correct state.
2. Another transmitter on the same
frequency.
2. Change codes on transmitter and
receiver units.
tECHNICaL SErvICE
Please call 1-800-858-8501 (English speaking only) for assistance before returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at:
www.hzsupport.com.
If the problem persists,
call* for assistance at
1-800-858-8501
(English speaking only), 7:30 AM to :30 PM CST (M-F). You may also write* to:
HeathCo LLC
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of
Purchase.
No Service Parts available for this Product
