1
This error message means that your system
is for some reason, not detecting your zAmp
when trying to start a Session or suddenly
during a Session. The most common solution to
this problem is to verify your zAmp is properly
connected to the USB cable and that the
cable is properly connected to your system.
Tap the “Try Again” button after this has been
verified and then press the “Play” button in
the NeurOptimal
®
Media Player to resume the
Session. Another option is to press the “Stop
Initialization” and start the Session again from
the beginning. If this does not resolve the issue,
try using the spare USB cable included with
your bundle at time of purchase. If this still does
not resolve the problem, please log on for a
Mousecall.
Error Message
B
Tips and Troubleshooting
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