6
A blue bar appears and then disappears when doing a
Session while watching a video.
This is a known issue and will
be resolved in a subsequent version of NO3. It does not affect
the Session in any way.
7
I have set up my system and run some Sessions. Although I am beginning to feel
comfortable doing this, what other resources are available to me to get my questions
answered and learn more?
See list on p.3.
8
How do I access Technical Support?
Technical Support is provided through our NeurOptimal
®
V3 PASS Support Facebook Group or our
ZenConnect service if you need a technician to take over your system remotely. There is no charge
for Technical Support for PASS members. To access ZenConnect simply visit the Technical Support
page at www.neuroptimal.com and follow the prompts from there.
9
What if I apply the sensors to the wrong place?
We use C3 and C4 - ie: the midpoints on each side of the head between the top of the ear and the
top of the head. If you get them close to those points, then there is no “wrong place”.
!
Where do I purchase paste and/or sensors?
Paste and Sensors may be purchased at www.zengar.com
#
How do I see how many sessions I have left on my Personal System?
Launch NeurOptimal
®
and tap and hold / right click on the tools icon in the VAULT. Select “Refresh Licensing”.
$
I’d like to add Sessions from my bank or change my licensing in some way, who do I
contact?
Please email [email protected] with your request.
%
I’d like to speak to someone in person. Who can I contact?
Call us at (866) 990-OPTIMAL or email [email protected]
We will be happy to assist you.
Frequently Asked Questions
C
Tips and Troubleshooting
6
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