ZENEC Z-E2055, Руководство пользователя

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76 Rev.C 77 Rev.C
STATUTORY RIGHTS AND WARRANTY
What products are covered by ZENEC’s limited Warranty?
The limited Warranty (the “Warranty”) applies to ZENEC products purchased from an authorized
dealer by end customers in the European Economic Area or Switzerland (“Territorial Scope”).
What is the validity period of ZENEC’s Warranty?
Under this Warranty, ZENEC warrants, for a period of 2 years, that the product is free from defects
in material and/or workmanship at the time of the original purchase. This 2-year period commences
on the date of the original purchase as per the original invoice or until receipt. If you have purchased
the product as a consumer, and the defect is identified within the first six months after the original
purchase (see above), we will assume that the defect already existed at the time of purchase.
Who can claim under the Warranty?
ZENEC grants the limited Warranty to natural persons only, who purchased the relevant product
primarily for personal use.
What is covered by the Warranty?
ZENEC warrants that the product is free from defects in material and/or workmanship at the time
of the original purchase. ZENEC does not, however, provide a warranty covering every defect and
damage that may occur. It only covers the hardware components of the device, and in no event the
software used with the device, regardless if this was provided by ZENEC or the third-party vendor. The
Warranty therefore does not cover the following cases, in particular:
• normal wear and tear (such as to surfaces and protective coverings);
• superficial damage, such as scratches, dents, and damaged plastic, worn or mechanically defective
connections;
• misuse, including any treatment resulting in physical or superficial damage, such as a cosmetic defect,
to the product;
• damage caused by connecting or using the product for a purpose other than those specified, or a
failure to observe the operating and/or installation instructions for the particular model;
• installation or use of the product contrary to the applicable technical standards, or the safety regulations
in the country in which the product is installed or used;
• damage caused through an unauthorized attempted repair, or an attempted repair by someone other
than a ZENEC authorized service partner;
• damage caused by modifications to the product not expressly authorized by the manufacturer;
• damage caused by malicious code (“Software Viruses”) or by using software not supplied with the
product or which was incorrectly installed;
• use of third party vendor software programs for editing, modifying, adapting, or extending ZENEC’s
authorized software components as are run on the product;
• use of third-party vendor firmware/operating system software
• damage caused by liquids or chemicals of whatever type, and/or excessive temperatures, moisture,
or damp;
• accidents, drops or other such effects of extreme accelerating forces;
• damage caused by lightning strikes, electrostatic charge, incorrect operating voltage, water, fire, force
majeure, inadequate ventilation for other reasons for which ZENEC is not responsible;
• damage caused by using the device outside of the defined specifications;
• damage caused by using the product with other systems or devices, which are not designed to be
used with this product;
• adjustments or modifications without ZENEC‘s prior written approval, including product upgrades
extending beyond the specifications or characteristics described in the operating manual;
• modifications of the product for the purpose of adapting it to national or local technical norms or safety
standards of countries for which the product was not expressly designed or manufactured;
• using service or spare parts not produced or distributed by ZENEC;
• using the product in connection with accessories not approved for use with this product;
ZENEC, moreover, does not warrant (expressly, implicitly, statutorily, or otherwise) the quality,
performance, reliability or suitability of the product for a particular purpose except as described, nor
the software/firmware installed on the device ex works.
No warranty service will be provided, moreover, if the model number/serial number/UUID/product
number on the product is changed, erased, made illegible or removed. The same applies if the receipt
or invoice is incomplete and/or illegible when presented.
Is ZENEC liable for other defects or damage?
ZENEC will repair or replace products, only if they are covered by the terms of this Warranty. ZENEC
is not liable for any material or intangible loss or damage such as the price paid for the product, loss
of profits, revenue, data, or relating to the enjoyment of the product or components associated with it,
arising directly or indirectly under this Warranty or otherwise in relation to products or services. This
likewise applies to loss or damage relating to the impairment or operational failure of the product,
or devices associated with it, caused by defects or the non-availability of the product during the
time it is with ZENEC or ZENEC’s service partner, as well as to periods of downtime and business
interruptions. In addition, ZENEC does not accept any liability for shipment-related risks - such as the
loss or destruction of the product - in connection with the fulfilment of the Warranty.
This disclaimer applies to losses of damage irrespective of the legal basis, especially on the grounds
of negligence, other wrongful conduct (torts), breach of contract, express or implied guarantees, and
strict liability (even if ZENEC or its service partner has been advised of the possibility of such damage
occurring).
If these disclaimers are prohibited or limited under the applicable law, ZENEC will limit its Warranty and
liability to the extent permissible under the applicable regulations. For example, some national laws
prohibit the exclusion or limiting of damages payable in connection with negligence, gross negligence,
willful wrongdoing, deceitful conduct, and other such acts. For the duration of this Warranty, all liability
that cannot be excluded completely will be limited to the extent permissible under the applicable
law. Liability under this Warranty is limited to the price paid for the product. If the applicable law only
permits higher limits on any liability, this higher limitation will apply.
How do I exercise my Warranty rights?
If you want to exercise your entitlements under this Warranty, please contact the authorized dealer
where the product was purchased, and present it with the original copy of the till receipt or invoice. Do
not return any products to ZENEC directly, otherwise our Warranty obligations cannot be fulfilled. You
will find the name of the relevant dealer or reseller on your proof of purchase.
Defective devices sent by the authorized dealer to the service center, must also be accompanied
by any accessories with a logical connection to the observed fault. This means, for example, the
navigation package on an SD or microSD card supplied or purchased with the device, if problems or
functional errors were observed in connection with the navigation function.
How will ZENEC fulfil its Warranty?
ZENEC or its service partner will choose to either repair or replace the product or its defective parts
covered by the Warranty, and assume the costs of material and labor in doing so.
Repairs under the Warranty must be carried out by ZENEC or its authorized service partner.
Products that are repaired or replaced may contain new and/or refurbished components and devices.
Components that are swapped out will become the property of ZENEC.
Will I incur any costs in connection with the Warranty service?
ZENEC assumes the costs of material and labor in connection with its Warranty service. The Warranty
holder is responsible for the costs of shipment and bears the risks connected with the shipment (see
above). If the product is found to be operating faultlessly, or there is no warranty entitlement because
the warrant period has expired or for any other reason, ZENEC or its authorized service partner will be
entitled to charge a flat-rate investigation fee of €30.00.
Do this Warranty affect my statutory or contractual rights?
This Warranty is made voluntarily by ZENEC, and it will, in any case, extend your statutory rights.
As a consumer, you remain fully entitled to your statutory rights, such as the statutory guarantee.
This Warranty also has no effect whatsoever on your contractual rights against the reseller. You may
continue to exercise these rights in full.