8
Return for Service
If you determine that you have a problem which requires either further troubleshooting
assistance from our tech support department or need a return authorization for a possibly
malfunctioning component for test/repair call
877-ZENA INC
(toll free in the USA) or
615-
897-2011
, e-mail us at
,
or you can FAX us at
615-897-2023
.
If, for any reason, you cannot reach us by phone, it is permissible to return the suspect
component for repair without a formal authorization. Just make sure that you include a
written description of the problem that you have found as well as a legible return address
(and a telephone #, if available, that we can uses if it is necessary to contact you).
IF YOU DO HAVE TO RETURN AN ITEM, insure it and make sure that it is packed
carefully and properly (use our packaging materials if at all possible).
•
DO NOT USE foam “peanuts” for padding (dust from these can get into your welding
equipment and cause future problems) or any other type of Styrofoam packaging
materials that can crumble when broken/torn/stressed.
•
MAKE SURE that at least 2” of firm padding material (paper/cardboard, bubble-wrap,
or non crumbling foam (like the foam pads that we use in our packaging) is placed on
all sides of any item so that the item is FIRMLY held safely in the center of the
package -- DO NOT SCRIMP ON PADDING.
•
USE A GOOD quality box with STRONG side walls.
Careful attention to packaging will avoid extra charges for shipping damages.
Содержание 150 series
Страница 4: ......
