Warranty
Congratulations on purchasing the Zen
Infrared Sauna. This is your warranty card. To
activate your warranty, please register online
at warranty.vitality4life.com
Vitality 4 Life warrant this the Zen Infrared
Sauna to be free from defects in materials
and workmanship while in normal domestic
use for a period of 1 year from the original
date of purchase.
Our goods come with guarantees that cannot
be excluded under the Australian Consumer
Law. You are entitled to a replacement or
refund for a major failure and compensation
for any other reasonably foreseeable loss or
damage. You are also entitled to have the
goods repaired or replaced if the goods fail
to be of acceptable quality and the failure
does not amount to a major failure.
DO NOT RETURN TO PLACE OF
PURCHASE OTHER THAN VITALITY 4 LIFE
Please follow these instructions to receive
faster service:
1. Note the product model and the serial
number.
2. Contact Vitality 4 Life.
TERMS OF PRODUCT WARRANTY
COVERAGE
Vitality 4 Life provides the Product Warranty
coverage as further described below and
limited to the terms and conditions hereof:
1. If the The Zen Infrared Sauna exhibits
a defect while in normal domestic use,
within the warranty period; we will, at
our option, either repair or replace the
machine or defective part free of charge.
2. To activate your warranty, you can register
online within 30 days, or send all the
details by email to warranty@vitality4life.
com
3. In the event that the warranty period for a
product has expired, or if a Product does
not qualify for warranty service, repair or
replacement, consumers may still buy
replacement parts or have products
repaired by one of Vitality 4 Life’s Service
Centres. Please contact Vitality 4 Life for
further information.
4. Do not send the product back to the
service centre without return authorization
form.
5. In no event shall our liability exceed the
retail value of the product. We make no
warranty with respect to parts from a
source other than Vitality 4 Life.
All exchanged or substitute parts and
products replaced under warranty service
will become the property of Vitality 4 Life.
Repaired or replaced products or parts
thereof will be warranted by Vitality 4 Life for
the balance of the original warranty period.
WARRANTY DOES NOT COVER
•
Damage, accidental or otherwise, to the
Product, not caused by direct defect in
factory workmanship or materials.
•
Damage due to abuse, mishandling,
alteration, misuse, commercial service,
tampering, accident, failure to follow
care, operating and handling provisions
indicated in the instructions.
•
Damage caused by parts or service not
authorized or performed by Vitality 4 Life.
•
Some states do not allow the exclusion or
limitation of incidental or consequential
damages. So the above limitations may
not apply to you in the case of damage in
shipment. If your Zen Infrared Sauna was
damaged in shipment, immediately report
this type of damage to the parcel carrier
and have them file an inspection report
with Vitality 4 Life.
•
You have rights and benefits under
the consumer laws in your jurisdiction.
Without detracting from these rights or
benefits, Vitality 4 Life excludes all liability
in respect of this product for any other loss
which is not reasonably foreseeable from a
failure of this product, which may include
liability for negligence, loss of expenditure
associated with the product and loss of
enjoyment.
Please follow these instructions when
making a warranty claim:
1. You must inform Vitality 4 Life as soon as
the warranty claim arises and provide a
visual documentation of the fault.
2. If the warranty claim is not accepted:
a) Vitality 4 Life will inform the customer;
b) If requested to do so by the customer,
Vitality 4 Life will repair the product
provided the customer pays the usual
charges for such repair; and
c) If applicable the customer will be
responsible for all costs associated
with collection of the product from
Vitality 4 Life.
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