!10!
TROUBLESHOOTING
I can’t connect to my TouchBox device
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Make sure the TouchBox device powered on and the plug is glowing red.
If you don’t see the red glow then your device is not receiving power.
•
Your TouchBox device may have encountered an error during its last
connection and may be unable to establish a new connection. Please
unplug your TouchBox device and plug it back in to reset the Wi-Fi
broadcast.
It takes a long time to connect to my TouchBox
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You may not have the static IP settings setup that enables the instant
connection time. If you don’t set the static IP then your iPhone may take
up to 30 seconds to establish a connection with TouchBox. Go to step 6
and follow the instructions to setup static IP.
The TouchBox app freezes while connecting
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Your TouchBox device may have encountered an error during its last
connection and may be unable to establish a new connection. First try to
quit the app and reopen it. If the problem still occurs then unplug your
TouchBox device and plug it back in to reset the Wi-Fi broadcast.
The valve control is slow and inconsistent
•
Your TouchBox device is not receiving a clear signal from your iPhone.
This problem occurs when you are at the edge of the usable range or if
there are obstacles blocking the wireless signal. Either try using
TouchBox closer to your vehicle or relocate your TouchBox device. To
maximize range and connection quality locate your TouchBox device as
high as possible, preferably near a window.
