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procedures to try to solve the issue. If required, Yujin Robot Inc. will then issue you a Return Merchandise
Authorizations (RMA) number to use as a means of identifying the product and its specific failures when its.
3)
After obtaining a Return Merchandise Authorization number, your Mail-In Warranty Repair service should only
apply to products purchased and located in the continental United States, in which you will be responsible for
shipping rates of the product to the Service Center, Yujin Robot Inc. For Products purchased in Canada, Alaska,
Hawaii and Puerto Rico, you are held responsible for the shipping charges to and back from the repair center.
4)
All warranty and non-warranty Mail-In services must take place by requesting a return authorization number and
returning the product to the Yujin Robot Inc. Service Center. The customer may ship the product on their own
or use Yujin Robot Inc. shipping services. The customer is held responsible for all shipping cost to and from the
facility unless otherwise prepaid by customer. Non-warranty services will include parts and labor fee in addition to
shipping charges if provided by Yujin Robot Inc.
5)
Use the original shipping packing materials and include a description of the symptoms of the problem. If the
original shipping and packing materials and boxes are not available, please make sure the product is packaged
correctly and secured inside a shipping container. The Return Merchandise Authorization (RMA) number must
be placed on the exterior of the shipping container or placed inside of your package. Physical damages during
shipment are not warranted by Yujin Robot if the customer pays for their shipping.
6)
Include your name and address, proof and date of purchase (Sales Receipt), the serial number and model number
of the product. The serial number and the model number are located on the back of the product or the outside of
your original box.
7)
Yujin Robot Inc. is not responsible for a product shipped to the Yujin Robot Inc. Service Center that has been
scratched or damaged during transport, including but not limited to; the product, and its accessories. Products
shipped to the Yujin Robot Inc. Service Center with missing parts will be returned without those parts. If authorized
by the customer, products that are beyond repair will be replaced with Yujin Robot manufactured products in
equal or better specs as the original product that was returned, should the same model not be available.
8)
Cross-Shipping. For customers that need the replacement product as soon as possible to reduce down time and
loss of productivity, cross-shipping can be arranged with a Credit Card on file as collateral. The value of the product
will be authorized on the customer’s credit card and held as collateral upon the shipment of the replacement
product from Yujin Robot Inc. Service Center, The amount authorized will be canceled upon receipt of the defective
product back from the customer. The same terms and conditions applied to this paragraph (#8) as are stated in
paragraph #4-#7. Please see above. The authorization is valid for 30 days and will be processed for payment if
the defective product is not received. (Caution for Debit Cards, upon authorization, the amount may be deducted
from your balance, so the use of credit card is strongly suggested).
Additional Information
You may request additional information on how to obtain Warranty Services by contacting Yujin Robot Inc. or
any Yujin Robot Inc. Service Center. You may also request information on how to obtain warranty service or
the location of the Yujin Robot Inc. Service Provider by calling or contacting: T: (714) 880-6036 F: (714) 880-6039
Service Center: 1-855-926-1601 E-mail: [email protected]
Please Note
Warranty is only valid for the original owner purchased from authorized retailers and resellers. Second owners
or e-Bay purchase carry no warranty unless valid by date-code only. All returns, exchanges, refunds, or repairs
should be referred back to the origin of purchase. Proof of purchase (Receipt) will be required for all warranty
services.