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Unplug the diffuser before performing the following procedures:
•
Check the water level. If water is above the fill line, carefully pour out excess
water. This is best done by pouring from the opposite side of the base
ventilation hole.
•
Verify that when the lid is in place, the mist spout hole is clear and free from
any debris.
•
Check for essential oil buildup on the ultrasonic plate. If oil buildup is
present, follow the cleaning instructions. The ultrasonic plate must be free of
residual oil buildup for the diffuser to operate properly.
•
Check that the fan intake under the diffuser is free of any obstruction or
debris that may restrict air flow. Once the diffuser is on, you should hear
the fan.
•
Refill the water reservoir to the water fill line marker and restart. If
necessary, remove the lid while the diffuser is on to verify that the water
is bubbling. If the water is bubbling, the ultrasonic plate is working. If the
water is not bubbling, the ultrasonic plate may be damaged.
Issue: The light does not work
.
Potential cause: improper power connection
•
While facing the diffuser, touch the nose (on/off button) to verify that the
diffuser turns on and that the light is functioning. While the unit is on, light
colors should change while touching the tongue. If the light does not work,
call Member Services for further instructions.
Issue: When switched on, the light flashes once, then turns off.
Potential cause: no water in diffuser
•
The unit is not registering water in the diffuser. Check that there is water in
the reservoir and that it is not above the water fill line marker. If there is too
much water, unplug the diffuser and adjust the water to the fill line
and restart.
