25
EN
No.
Scenario
Possible Cause
Solution
1
Robot is not able to
connect to the home
Wi-Fi network.
Incorrect home Wi-Fi username or password
entered.
Enter the correct home Wi-Fi username and password.
Robot is not within range of your home Wi-Fi
signal.
Make sure Robot is within range of your home Wi-Fi signal.
Network setup started before Robot was ready.
Turn ON Power Switch. Press the RESET Button for 3
seconds. Robot is ready for network setup when it plays a
musical tune and its Wi-Fi Indicator light flashes slowly.
Robot does not support 5 GHz Wi-Fi.
Make sure the robot has been connected with 2.4 GHz Wi-
Fi network.
2
Robot is not charging.
Robot is not switched ON.
Switch ON Robot.
Robot has not connected to the Docking Station.
Be sure that the robot’s Charging Contacts have connected
to the Docking Station Pins.
The Docking Station is not connected to the
power supply.
Make sure the Docking Station is connected to the power
supply.
The battery is completely discharged.
Please contact Customer Care for help.
3
Robot cannot return to
the Docking Station.
The Docking Station is not correctly placed.
Refer to Section 2.2 correctly place the Docking Station.
The Docking Station is not correctly connected.
Make sure the Docking Station is correctly connected.
The Docking Station is manually moved during
the cleaning.
It is suggested not to move the Docking Station during the
cleaning.
Robot did not start cleaning from the Docking
Station.
Make sure Robot starts cleaning from the Docking Station.
4. Troubleshooting
/4.1 Troubleshooting