25
EN
4. Troubleshooting
Problems encountered during use can refer to the following solutions.
No.
Malfunction
Possible Causes
Solutions
1
Unable to
connect the
Robot to the
App
(Wi-Fi Model)
The maximum number of devices con
-
nected to the router has been reached.
1. Delete devices connected to the router.
2. Connect the Robot to a new router.
Incorrect Wi-Fi username or password
entered.
Connect to the Wi-Fi and enter the correct username and
password.
The Robot is not within range of your
home Wi-Fi signal.
Make sure the Robot is within range of your home Wi-Fi signal.
Network setup started before the
Robot was ready.
Network setup can only be performed when the Robot is ready.
Press the SPOT and HOME Buttons at the same time for 2 seconds.
When you hear the voice prompt, the Robot is ready for network
setup.
No 2.4GHz network.
The Robot does not yet support 5GHz networks. Enable the 2.4GHz
network during network connection.
Wi-Fi network requirements:
• You are using a 2.4GHz or 2.4/5 GHz mixed network.
• Your router supports 802.11b/g/n and IPv4 protocol.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Do not use a hidden network.
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported.
• Use Wi-Fi channels 1-11 in North America and channels 1-13
outside North America (refer to local regulatory agency).
• If you are using a network extender/repeater, the network name
(SSID) and password are the same as your primary network.
