Troubleshooting
115
system.
How to Export System Log?
We may need you to provide a System Log to help analyze your problem.
To export a System Log via web user interface:
1.
Click on
Phone
->
Configuration
.
2.
Select
6
from the pull-down list of
Log Level
.
3.
Click
Confirm
to accept the change.
The web user interface prompts “Do you want to restart your machine?”.
4.
Click
OK
to reboot the phone.
After rebooting the phone, you can export a 6 level system log through the
following steps.
5.
Mark the
Local
radio box in the
Export System Log
field.
6.
Click
Export
to open file download window, and then save the file to your local
system.
You can also export the system log to a Syslog Server, contact your system administrator
for more information.
How to Export/ Import phone configurations?
We may need you to provide your phone configurations to help analyze your problem.
In some instance, you may need to import configurations to your phone.
To export your phone configurations via web user interface:
1.
Click on
Phone
->
Configuration
.
2.
Click
Export
to open file download window, and then save the file to your local
system.
To Import phone configurations via web user interface:
1.
Click on
Phone
->
Configuration
.
2.
Click
Browse
to select a configuration file from your local system.
3.
Click
Import
to import the configuration file.
Note
How to make the call using SRTP?
You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties
participating in the call should enable SRTP. You can enable SRTP on per-account basis.
The file format of configuration file must be “.bin”.
