Troubleshooting
113
Why doesn’t the phone ring?
Check the ringer volume on your phone. To adjust the ringer volume setting, press the
Volume key when the phone is on-hook and idle. For more information, refer to
Volume
on page
34
.
Why can’t I receive calls?
z
Check the SIP registration with your system administrator.
z
Check DND (Do Not Disturb) mode is turned off on your phone. Refer to
Do Not
Disturb (DND)
on page
78
.
z
Check call forward feature is disabled on the phone. Refer to
Call Forward
on
page
79
.
z
Check whether the caller number is stored in the blacklist directory. Refer to
Blacklist
on page
41
.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the handset jack on
the phone and handset. Refer to
Phone Installation
on page
13
.
Why is my headset not working?
z
Check to ensure that the headset cord is fully connected to the headset jack on
the phone. Refer to
Phone Installation
on page
13
.
z
Check to ensure that the headset mode is activated. Refer to
Headset Use
on
page
49
.
z
Check to ensure that the headset volume is adjusted to an appropriate level. Refer
to
Volume
on page
34
.
How to change the user password?
You can change the user password via web user interface:
1.
Click on
Security
->
Password
.
2.
Enter the current user password in the
Current Password
field.
3.
Enter the new user password in the
New Password
field and
Confirm Password
field.
4.
Click
Confirm
to accept the change.
You can also contact your system administrator for help.
