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User Guide SIP-T46G IP Phone

112

Troubleshooting

This chapter provides general troubleshooting information to help you solve the
problems you might encounter when using your SIP-T46G IP phone.

If you require additional information or assistance with your new phone, contact your
system administrator.

Why is the phone LCD screen blank?

Ensure your phone is properly plugged into a functional AC outlet.

Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.

If the phone is plugged into a power strip, try plugging it directly into a wall outlet
instead.

If your phone is powered from PoE, ensure you use a PoE compliant switch or hub,
or contact your system administrator for more information.

Why does the phone display "Network Unavailable"?

Ensure that the Ethernet cable is plugged into the Internet port on the phone and
the Ethernet cable is not loose.

Ensure that the switch or hub in your network is operational.

Contact your system administrator for more information.

Why does the phone display "No Service"?

The phone LCD screen prompts "No Service" message when the SIP accounts do not

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For
the installation instructions, refer to

Phone Installation

on page

Check whether dial tone is present on one of the audio modes.

Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to
check whether dial tone is present for one of the audio modes.

If the dial tone exists on another audio mode, connect a different handset or
headset to isolate the problem.

Содержание Yealink SIP-T46G

Страница 1: ...stem administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List and Regulatory Notices sections in this guide before you set up and use the SIP...

Страница 2: ...ion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Howeve...

Страница 3: ...6 Phone User Interface 6 Web User Interface 6 Documentations 9 Getting Started 11 Packing List 11 Phone Installation 13 Phone Initialization 15 Phone Status 16 Basic Network Settings 17 Registration...

Страница 4: ...Management 60 Dial Plan 61 Emergency Number 65 Live Dialpad 65 Hotline 66 Basic Call Features 68 Placing Calls 68 Answering Calls 70 Ending Calls 71 Redialing Numbers 72 Auto Answer 72 Auto Redial 73...

Страница 5: ...tercom Calls 101 Incoming Intercom Calls 102 Automatic Call Distribution ACD 103 Messages 105 Short Message Service SMS 105 Voice Mail 107 Message Waiting Indicator MWI 109 Troubleshooting 112 Regulat...

Страница 6: ...ent Instructions z Icon Instructions z LED Instructions z User Interfaces z Documentations If you require additional information or assistance with your new phone contact your system administrator Har...

Страница 7: ...when the assigned feature is enabled MUTE Key Toggles and indicates the Mute feature on or off HEADSET Key Toggles and indicates the headset mode MESSAGE Key Indicates and accesses voice messages TRA...

Страница 8: ...le Registered successfully Registered fail Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alph...

Страница 9: ...rding b A call cann Recording s Recording c Recording c Open VPN Conference The default The current The non cu Descrip ck s Calls s s box is full not be record starts success cannot be st cannot be st...

Страница 10: ...active Line key LED configured as BLF key LED Status Description Solid red The monitored user is busy Fast flashing red The monitored user receives an incoming call Off The monitored user is idle The...

Страница 11: ...ing the Menu soft key to access the phone user interface The Advanced Settings options are administrator level features only the default password is admin case sensitive For more information on custom...

Страница 12: ...erence Anonymous Call Anonymous Call Rejection DND Basic Phone Settings Language Time Date Administrator Password Ring Tones Contrast Backlight Wallpaper Screensaver Theme Call Waiting Keypad Lock Pho...

Страница 13: ...ACD Messages SIP Account User Options Register Status Activation Label Display Name Register Name User Name Password SIP Server Server Option Registrar Port Outbound Status Outbound Proxy Backup Outb...

Страница 14: ...ound Format Language Quick Installation Guide Basic set up of the phone In the package PDF English Quick Reference Guide Basic call features and phone customizations In the package PDF English User Gu...

Страница 15: ...e topics include z Packing List z Phone Installation z Phone Initialization z Phone Status z Basic Network Settings z Registration z Idle Screen If you require additional information or assistance wit...

Страница 16: ...User Guide SIP T46G IP Phone 12 z Power Adapter z Handset Handset Cord z Ethernet Cable z Quick Installation Guide Quick Reference Guide z CD ROM...

Страница 17: ...allation If your phone is already installed proceed to Phone Initialization on page 15 This section introduces how to install the phone with the components in the packing list z Attach the Stand z Con...

Страница 18: ...stem administrator will advise you which one to use z AC power z Power over Ethernet PoE AC Power To connect the AC power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and c...

Страница 19: ...e Internet port on the phone and an available port on the in line power switch hub Note Phone Initialization After your phone has been powered up the system boots up and performs the following steps I...

Страница 20: ...r interface Available information of phone status includes z Network status including WAN port and LAN port information z Phone status including device model firmware version and MAC address z Account...

Страница 21: ...S in the corresponding fields 3 Press the Save soft key to accept the change or the Back soft key to cancel If you are using an xDSL modem you can connect your phone to the Internet via PPPoE mode You...

Страница 22: ...gement on page 60 Idle Screen If the phone has successfully started up the idle LCD screen is shown as below Idle Screen description No Description 1 This area shows the phone s time date 2 This area...

Страница 23: ...ult soft key labels are History Directory DND and Menu 6 This area shows the current account User can use or to choose the available account 7 This area shows the backgrounds picture You can also chan...

Страница 24: ...Settings z Contact Management z Call History Management z BroadSoft Call Log z System Customizations If you require additional information or assistance with your new phone contact your system admini...

Страница 25: ...en during periods of user inactivity You can configure the time out for screensaver and preview screensaver pictures To configure the screensaver via phone user interface 1 Press Menu Display Screensa...

Страница 26: ...ctive visual enjoyment You can change the theme for the phone via phone user interface and web user interface To change the theme via phone user interface 1 Press Menu Display Theme 2 Press or to sele...

Страница 27: ...5min 10min 30min Backlight is turned off when the phone is inactive for approximately 1min 2min 5min 10min or 30min To configure the backlight via phone user interface 1 Press Menu Display Backlight 2...

Страница 28: ...ncel You can also configure the backlight via web user interface at the path Phone Preference Note Contrast You can configure the contrast of the expansion model CM69 to a comfortable level Premise is...

Страница 29: ...wser for the web user interface if the language of your internet browser is not supported by the phone the web user interface will use English by default You can change the language for the phone user...

Страница 30: ...more information You can configure the phone to obtain the time and date from the SNTP server automatically or configure the time and date manually To configure the SNTP settings via phone user inter...

Страница 31: ...r interface 1 Press Menu Setting Basic Settings Time Date Format 2 Press or or the Switch soft key to select the desired time format 12 Hour or 24 Hour from the Clock field 3 Press or or the Switch so...

Страница 32: ...Password You can change the administrator password to protect your phone from unauthorized use Only the users owning the administrator password have the permission to change the advanced settings To...

Страница 33: ...not using it This feature helps you to protect your phone from unauthorized use This feature allows you to perform the following Menu Key The Menu soft key and Menu key are locked You cannot access t...

Страница 34: ...r the Back soft key to cancel Note To activate the keypad lock via phone user interface 1 Press Menu Setting Advanced Settings password admin Phone Setting Lock 2 Press or or the Switch soft key to se...

Страница 35: ...d of long pressing To configure the timeout for auto lock via web user interface 1 Click on Phone Features 2 Click the sign on the left of the Phone Lock to expand the feature list 3 Enter the desired...

Страница 36: ...ne user interface 1 Press Menu Setting Advanced Settings password admin Phone Setting Lock 2 Press or or the Switch soft key to select Disabled from the Keypad Lock field 3 Press the Save soft key to...

Страница 37: ...er e is during the erphone or h to indicate in unts or to dist for the phon ting Basic S djusted to min adjust the re e or headset n also press t r volume whe e call press headset ncoming call tinguis...

Страница 38: ...Preference Refer to the above instruction 4 Click Confirm to accept the change You can also upload custom ring tones for your phone contact your system administrator for more information Note Contact...

Страница 39: ...d a contact to the local directory manually 1 Press Directory Local Directory 2 Select the desired contact group For example select Contacts 3 Press the Add soft key 4 Enter the Name and the Office Mo...

Страница 40: ...onebook 1 Press Directory Remote Phone Book 2 Press or to highlight the desired entry 3 Press the Option soft key and then select Move to Contacts from the prompt list 4 Press the Save soft key to sav...

Страница 41: ...tion soft key and then select Delete from the prompt list 4 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel You can also manage the contacts via web user interface at th...

Страница 42: ...tact the phone idle screen will show the contact photo The phone only supports uploading the png jpg or bmp format files The maximum resolution of the upload picture is 96 96 pixels You can only delet...

Страница 43: ...ss the Dial soft key to dial out the number Searching for Contacts To search for a contact in the local directory 1 Press Directory Local Directory 2 Press the Search soft key 3 Enter a few continuous...

Страница 44: ...to complete importing the contact list To export a contact list via web user interface 1 Click on Contacts Contacts 2 Click Export XML or Export CSV 3 Click Save to save the contact list to your loca...

Страница 45: ...nistrator for the access URL of the corporate directory To configure an access URL for remote phonebook via web user interface 1 Click on Contacts Remote Phone Book 2 Enter the access URL in the Phone...

Страница 46: ...ok 4 Enter the refresh period of corporate directory in the Load Remote Phone Book Interval 120 2592000s field The default value is 3600 seconds 5 Click Confirm to accept the change BroadSoft Phoneboo...

Страница 47: ...t the change To access the Broadsoft directory via phone user interface 1 Press Directory BroadSoft 2 Select the desired directory item and then press the Enter soft key The phone connects to load the...

Страница 48: ...the change or the Back soft key to cancel To check the call history 1 Press the History soft key The LCD screen displays All Calls list 2 Press or to switch between All Calls Dialed Calls Received Ca...

Страница 49: ...lls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key The LCD screen prompts Are you sure...

Страница 50: ...ds 4 Press the Save soft key to accept the change or the Back soft key to cancel To configure the BroadSoft call log via web user interface 1 Click on Contacts Call Log 2 Select the desired call log i...

Страница 51: ...log menu and then press the Enter soft key to load the BroadSoft call log 3 Select the desired contact in the BroadSoft call log list 4 Press the Detail soft key The detailed information of the entry...

Страница 52: ...ture which will appear on the LCD screen Line keys allow you to use quick access features such as call return and voice mail The line keys LED will indicate the monitoring status when the keys are ass...

Страница 53: ...au The curre The non c he page icon ey via web u 15 line keys W of the line key abels at mos line key loca r third page o t line key is u le of the LCD ult page icon ent page of t current page n statu...

Страница 54: ...ial sts the page Fast flash The BLF m non curre Solid There is a Fast flash The line re Solid The line is ge icon status y Line Key in the Page T o accept the are explaine k icon status t ing monitor...

Страница 55: ...dial out using the first registered account When you select Lock in the Value field the line keys located in the same position of the other page will be automatically assigned Line feature with Lock...

Страница 56: ...the specific phone number Usage Press the DSS key on your phone when the specific phone number receives an incoming call The call is answered on your phone Group Pickup You can use this key feature t...

Страница 57: ...p name you want to access Label key label displays on the LCD screen Usage Press the DSS key to access the contact group specified in the Local Group field XML Phone Book You can use this key feature...

Страница 58: ...up in the BroadSoft phonebook quickly You should configure the BroadSoft phonebook in advance For more information refer to BroadSoft Phonebook on page 43 Dependencies Type Key Event Key Type BroadSof...

Страница 59: ...field z When the transfer mode on DSS key is Attended Transfer press the DSS key to dial out the number specified in the Value field and then you can complete the attended or semi attended transfer z...

Страница 60: ...elect an entry to redial Dependencies Type Key Event Key Type Redial Label key label displays on the LCD screen Usage 1 Press the DSS key when the phone is idle to access the dialed calls list 2 Selec...

Страница 61: ...Event Key Type Public Hold Label key label displays on the LCD screen Usage 1 Press the DSS key when there is an active call on the shared line The active call is placed on public hold 2 Press the DSS...

Страница 62: ...ic URL quickly Dependencies Type URL Label key label displays on the LCD screen URL the URL you want to access Usage Press the DSS key to access the URL specified in the URL field Keypad Lock You can...

Страница 63: ...the desired account and then press the Enter soft key 3 Select Enable from the Activation field 4 Enter the desired values in Label Display Name Register Name User Name Password and SIP Server fields...

Страница 64: ...ine keys associated with an account This enhances call visualization and simplifies call handling If this is the case the LCD screen could resemble the following figure Incoming calls to this line wil...

Страница 65: ...uration Number 9 5 7 Replace 5 2 When you enter 96123 to dial out on your phone the number will be replaced as 5123 and then dialed out 2 means the characters in the second parenthesis that is 123 Not...

Страница 66: ...g the number will be dialed out automatically For example a dial now rule is configured as 2xx then entering any three digit string begins with 2 will be dialed out automatically on the phone To add a...

Страница 67: ...as Code 011 Minimum Length 4 Maximum Length 11 then when you dial out the number 56789 the phone will add the area code and dial out the number 01156789 To configure the area code and lengths via web...

Страница 68: ...emergency services number in the Emergency field For multiple numbers enter a between each emergency number The default emergency numbers are 112 911 and 110 4 Click Confirm to accept the change Live...

Страница 69: ...dial out the hotline number automatically after the specified delay time To configure the hotline number via phone user interface 1 Press Menu Features Hotline 2 Enter the desired number in the Hotlin...

Страница 70: ...one The topics include z Placing Calls z Answering Calls z Ending Calls z Redialing Numbers z Auto Answer z Auto Redial z Call Completion z Call Return z Call Mute z Call Hold Resume z Do Not Disturb...

Страница 71: ...lasted 4 seconds To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key By default the key is set to be a send key You can set...

Страница 72: ...aced on hold Enter the desired number using the keypad Press or the Send soft key Press or the Hold soft key to place the original call on hold Press the New Call soft key Enter the desired number usi...

Страница 73: ...the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering When in...

Страница 74: ...e Send soft key Auto Answer You can enable the auto answer feature for a line You can use the auto answer feature to allow the phone to automatically answer an incoming call on the line To configure a...

Страница 75: ...nfigure auto redial via phone user interface 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enable from the Auto Redial field 3 Enter the desired time in the Auto Redial...

Страница 76: ...the LCD screen of the phone 2 Wait for a period of time or press the OK soft key to redial the phone number The phone will retry as many times as you configured until the called party is idle Call Com...

Страница 77: ...igure call completion via web user interface at the path Phone Features General Information To use call completion When the called party is busy the following prompt will appear on the LCD screen of t...

Страница 78: ...itch soft key to select Call Return from the Key Type field 5 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a call return key via web user interfac...

Страница 79: ...ss on your phone other calls can be received and made while placing the original call on hold When placing a call on hold your IP PBX might play a melody or message to the other party while waiting To...

Страница 80: ...eft ers in the Aut rs enter a o accept the ed on the ph ecified in the eature is loca formation co ld press soft key to re d an indicati s is the secon ore than one reject the inc signal or a m P T46G...

Страница 81: ...mediately forwarded if the phone is busy No Answer Forward Incoming calls are forwarded if not answered after a period of time 3 Depending on your selection a If you select Always Forward 1 Press or o...

Страница 82: ...l Enter the no answer forward on code or off code respectively in the On Code or Off Code field 4 Press the Save soft key to accept the change or the Back soft key to cancel The icon on the idle scree...

Страница 83: ...all to another party 1 When the phone is ringing press the Forward soft key 2 Enter the number you want to forward the incoming call to 3 Press or the Send soft key The LCD screen prompts a call forwa...

Страница 84: ...call press or the Transfer soft key to complete the transfer If you are using a handset the transfer can be completed by hanging up the handset You can cancel the transfer before the call connects by...

Страница 85: ...tween an active call and a call on hold on the same or another line by pressing the Conf soft key The network conference feature allows you to add and remove specific conference parties Note Local Con...

Страница 86: ...You can press or the Hold soft key to place the conference on hold You can press the Split soft key to split the conference call into two individual calls To drop the conference call press the Cancel...

Страница 87: ...tem administrator for more information Call Park You can use call park feature to place a call on hold and then retrieve the call from another phone in the system for example a phone in another office...

Страница 88: ...the parked call The system establishes call between phone C and B Note Call Pickup You can use call pickup feature to answer someone else s incoming call on the phone The SIP T46G IP phone supports t...

Страница 89: ...ickup 4 Enter the direct call pickup code in the Direct Call Pickup Code field 5 Click Confirm to accept the change Note To configure the direct call pickup code on a per account basis via web user in...

Страница 90: ...ct pickup key via phone user interface or web user interface You can pick up the call by pressing the direct pickup key directly Group Call Pickup To enable the group call pickup via web user interfac...

Страница 91: ...key appears on the LCD screen 2 Press the GPickup soft key on your phone when a phone in the group receives an incoming call The call is answered on your phone You can also configure a DSS key as gro...

Страница 92: ...the Line ID field 3 Press or or the Switch soft key to select Enable from the Anonymous Call field 4 Optional Enter the anonymous call on code in the Call On Code field 5 Optional Enter the anonymous...

Страница 93: ...user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or to scroll to the Rejection field 4 Press or or the S...

Страница 94: ...is phone to make a call the BLF key LED illuminates solid red on your phone to indicate that the friend s phone is in use and busy For more BLF key LED indications refer to LED Instructions on page 5...

Страница 95: ...is during an active call When the monitored phone is ringing you can enable audio alert for BLF pickup feature to allow the monitoring phone to play a warning tone you can also enable visual alert for...

Страница 96: ...tures 2 Click the sign on the left of the Transfer Settings to expand the feature list 3 Select the desired transfer mode from the pull down list of Transfer Mode via DSS key Depending on your selecti...

Страница 97: ...umber z When the monitored user receives an incoming call press the BLF List key to pick up the call directly z When there is a conversation on the monitored user press the BLF List key to barge in an...

Страница 98: ...An incoming call to that number will cause all phones to ring simultaneously The incoming call can be answered on one of the phones but not all of them This feature is very useful in the boss and sec...

Страница 99: ...SS Key To place a call on private hold 1 Press the private hold key when there is an active call on the shared line Note To barge in a shared line call 1 Press the shared line key on any other phone w...

Страница 100: ...the desired DSS key 3 Press or or the Switch soft key to select URL Record from the Type field 4 Enter the URL e g http 10 1 2 224 phonerecording cgi in the URL Record filed 5 Press the Save soft key...

Страница 101: ...r example you can dial an access code to listen to the recordings Note Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a...

Страница 102: ...from the Key Type field 5 Leave the Value field blank 6 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a hot desking key via web user interface at...

Страница 103: ...sion will automatically answer the incoming intercom calls Note Outgoing Intercom Calls To configure an intercom key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS ke...

Страница 104: ...incoming intercom call while there is already an active call on the phone the active call is placed on hold Intercom features you need to know Intercom features Description Accept Intercom Allows you...

Страница 105: ...Tone is enabled by default Allow Barge In You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone If Allow Barge In is...

Страница 106: ...ser ID the phone number used to log in the queue Password the password used to log in the queue 2 Press the Log In soft key to login Note After configuring an ACD key you can press the ACD key to log...

Страница 107: ...can be indicated both acoustically and visually When receiving a new text message the phone LCD screen will prompt receiving new text messages with the number of waiting messages example 3 New Text M...

Страница 108: ...in the To field 6 Press the Send soft key to send the message or the Back soft key to cancel You can also send a text message via web user interface at the path Phone SMS To reply a text message 1 Pre...

Страница 109: ...Mail You can leave voice mails for someone else on the SIP T46G IP phone You can also listen to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a w...

Страница 110: ...e Mail 2 Press the navigation keys to highlight the account which you want to set 3 Press the 123 soft key to select the proper input mode and then enter the voice mail access code e g 97 4 Press the...

Страница 111: ...ted in three ways a warning tone the MESSAGE key LED illuminates solid green and an indicator message including a voice mail icon appears on the LCD screen This is cleared only when you retrieve all v...

Страница 112: ...ubscription Period Period of MWI subscription The IP phone re sends a MWI subscription before expiring To enable MWI subscription via web user interface 1 Click on Account Advanced 2 Select Enabled fr...

Страница 113: ...rk Unavailable z Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose z Ensure that the switch or hub in your network is operational z Cont...

Страница 114: ...re that the handset cord is fully connected to both the handset jack on the phone and handset Refer to Phone Installation on page 13 Why is my headset not working z Check to ensure that the headset co...

Страница 115: ...interface 1 Press Menu Setting Advanced Settings password admin 2 Press or to scroll to Reset to factory and then press the Enter soft key The LCD screen prompts the following message 3 Press the OK...

Страница 116: ...tact your system administrator for more information How to Export Import phone configurations We may need you to provide your phone configurations to help analyze your problem In some instance you may...

Страница 117: ...1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Mark the On radio box in the Voice Encryption SRTP field Note The SRTP feature is not available...

Страница 118: ...ions Read these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements z...

Страница 119: ...iquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool z Do not tread on pull or over bend any cable in...

Страница 120: ...00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Is...

Страница 121: ...4 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakstan Aqtau 04 00 Russia Samara 05 00 Kazakstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyab...

Страница 122: ...Your Phone 21 D Declaration of Conformity ii Deleting Contacts 38 Dial now 63 Dial Plan 61 Do Not Disturb DND 78 Documentation 9 DSS Keys 49 E Editing Contacts 37 Emergency Number 65 Ending Calls 71...

Страница 123: ...place Rule 62 Ring Tones 34 S Safety Instructions 118 Screensaver 22 Searching for Contacts 40 Semi attended Transfer 81 Service Agreements 118 Shared Lines 96 Short Message Service SMS 105 System Cus...

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