First Communications Cloud IP PBX User Guide (Yealink)
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Group Profile Tab
The mostly used features of the Group Profile Tabs are “Administrators, and Time Schedules:
ADMINISTRATORS:
This allows you to view and modify any other Administrators associated with your group
TIME SCHEDULES:
This tab allows you to view and create new schedules associated with your group. This feature is
primarily used For AUTO ATTENDANTS or TIME of DAY ROUTING you would like a number to
forward to or Recording to Answer.
Group Services Tab
The most comonly used features of this tab are (Auto Attendant, Hunt Groups, Music on Hold,
and FAC-Feature Access Codes)
Auto Attendant:
Serves as an automated receptionist that answers the phone and provides a personalized
message to callers. Callers have the option to connect to the operator, dial by name or
extension, or connect to configurable extensions.
Hunt Group:
Automatically process incoming calls received by a single phone number by distributing them
among a group of users or agents.
Music on Hold:
Allows you to add / remove your group’s music that customer’s hear while on hold
FAC “Feature Access Codes”:
Displays all code features a user can use instead of the web portal.
