Appendix
305
Parameter
Permitted
Values
Descriptions
Web Setting Path
The default value is *11.
Note: It works only if the value of the parameter
“account.X.shared_line” is set to 1 (Shared line).
The default value is 1.
account.X.acd.initial_state
(X ranges from 1 to 3.)
1 or 2
It configures the initial agent state for account X.
1-Avaliable
2-Unavailable
The default value is 1.
account.X.acd.unavailable_reason_enable
(X ranges from 1 to 3.)
0 or 1
It enables or disables unavailable reason code
feature for account X.
0-Disabled
1-Enabled
The default value is 0.
account.X.reason_code.Y
(X ranges from 1 to 3, Y ranges from 1 to 100)
Integer from 1
to 2147483647
It configures the unavailable code which must
match one of the codes configured on
BroadWorks for account X.
The value Y must be continuous.
The default value is blank.
account.X.reason_code_name.Y
(X ranges from 1 to 3, Y ranges from 1 to 100)
String within
99 characters
It configures the unavailable reason which must
match one of the reasons configured on
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