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User Guide for the SIP-T21(P) E2 IP Phone

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When you have placed a call on hold, the held party can hear the music.

Note

ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T21(P) E2 IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.

Note

To configure an ACD key via phone user interface:

1.

Press Menu->Features->DSS Keys.

2.

Select the desired DSS key.

3.

Press or , or the Switch soft key to select ACD from the Type field.

4.

Press the Save soft key to accept the change or the Back soft key to cancel.

ACD key is configurable via web user interface at the path DSSKey->Line Key.

For this feature to function, all involved parties cannot use encrypted RTP (SRTP).

Music on hold server is configurable via web user interface only.

Make sure ACD is enabled on your IP phone. For more information on enabling ACD,

contact your system administrator.

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Содержание SIP-T21 E2

Страница 1: ......

Страница 2: ...TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RE...

Страница 3: ...ncouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connec...

Страница 4: ...ftware under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Y...

Страница 5: ...r system administrator that the IP network is ready for phone configuration Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP...

Страница 6: ...User Guide for the SIP T21 P E2 IP Phone vi...

Страница 7: ...User Interface 6 Documentations 8 Getting Started 9 Packaging Contents 9 Optional Accessories 10 Phone Installation 11 Phone Initialization 13 Phone Status 13 Basic Network Settings 15 Registration 17...

Страница 8: ...pad 67 Hotline 68 Basic Call Features 69 Placing Calls 69 Answering Calls 71 Ending Calls 73 Redialing Numbers 73 Recent Call In Dialing 74 Auto Answer 75 Auto Redial 76 Call Completion 77 ReCall 78 C...

Страница 9: ...ng RTP Stream 116 Receiving RTP Stream 118 Using Multicast Paging 120 Music on Hold 121 Automatic Call Distribution ACD 122 Messages 124 Short Message Service SMS 124 Voice Mail 126 Message Waiting In...

Страница 10: ...User Guide for the SIP T21 P E2 IP Phone x...

Страница 11: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator...

Страница 12: ...incoming calls mutes or un mutes calls MESSAGE Key Indicates and accesses voice mails HEADSET Key Toggles the headset mode TRAN Key Transfers a call to another party RD Key Redials a previously dialed...

Страница 13: ...ering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi ling...

Страница 14: ...ower Indicator LED LED Status Description Solid red The phone is initializing Fast flashing red 300ms The phone is ringing Slow flashing red 1s The phone receives a voice mail or text message Off The...

Страница 15: ...phone The user interface on the IP phone The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface which allows the user to exec...

Страница 16: ...erface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of web bro...

Страница 17: ...ll Completion ReCall Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference x Call Park Call Pickup Anonymous Call Anonymous Call Rejection Advanced Phone Features Busy Lamp Field BLF B...

Страница 18: ...llowing table shows documentations available for the SIP T21 P E2 IP phone Name Contents Where found Language Quick Start Guide Basic call features and phone customizations In the package English User...

Страница 19: ...P phone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with...

Страница 20: ...ndset Cord Ethernet Cable Quick Start Guide Check the list before installation If you find anything missing contact your system administrator The following items are optional accessories for your SIP...

Страница 21: ...If your phone is already installed proceed to Phone Initialization on page 13 This section introduces how to install the phone 1 Attach the stand 2 Connect the handset and optional headset 3 Connect...

Страница 22: ...C5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the included or a standard Ethernet cable between the Internet port on the phone and the...

Страница 23: ...DNS address by default Note You can view phone status via phone user interface or web user interface Available information of phone status includes Network status e g IPv4 Status IPv6 Status IP Mode a...

Страница 24: ...ss or to scroll through the list and view the specific information To view the phone status via web user interface 1 Open a web browser of your computer 2 Enter the IP address in the browser s address...

Страница 25: ...1 Press Menu Settings Advanced Settings default password admin Network WAN Port 2 Press or or the Switch soft key to select IPv4 IPv6 or IPv4 IPv6 from the IP Mode field 3 Press the Save soft key to...

Страница 26: ...then press the Enter soft key 4 Enter the desired values in the IPv6 IP IPv6 IP Prefix Default Gateway IPv6 Pri DNS and IPv6 Sec DNS fields respectively 5 Press the Save soft key to accept the change...

Страница 27: ...eady for use The SIP T21 P E2 IP phone supports up to 2 accounts If your phone is not registered you may have to register it For more information on how to register your phone refer to Account Managem...

Страница 28: ...User Guide for the SIP T21 P E2 IP Phone 18...

Страница 29: ...Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the LCD sc...

Страница 30: ...Press or or the Switch soft key to select the desired type from the Backlight Time field 3 Press the Save soft key to accept the change or the Back soft key to cancel Backlight is configurable via we...

Страница 31: ...time and date from the SNTP server automatically or configure the time and date manually If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server contact your sys...

Страница 32: ...n the LCD screen will change accordingly To configure the time and date format via phone user interface 1 Press Menu Settings Basic Settings Time Date Time Date Format 2 Press or or the Switch soft ke...

Страница 33: ...efault administrator password is admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Pre...

Страница 34: ...ollowing Menu Key The Menu soft key is locked You cannot access the menu of the phone until unlocked Function Keys The function keys are locked You cannot use the MESSAGE RD TRAN OK X navigation key a...

Страница 35: ...ne will not be automatically locked You need to long press to lock it immediately when the phone is idle If set to other values except 0 e g 5 the phone will be locked when the phone is inactive in id...

Страница 36: ...to unlock the phone The icon disappears from the LCD screen You can long press or wait for a period of time if configured to lock the phone again Note To deactivate the phone lock via phone user inte...

Страница 37: ...e phone is in use To adjust the volume when the phone is idle 1 Press to adjust the ringer volume Note To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently en...

Страница 38: ...ss the Save soft key to accept the change or the Back soft key to cancel A ring tone for the phone is configurable via web user interface at the path Settings Preference Ring Type To select a ring ton...

Страница 39: ...Note The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assig...

Страница 40: ...d LDAP To configure the directory via web user interface 1 Click on Directory Setting 2 In the Directory block select the desired list from the Disabled column and then click The selected list appears...

Страница 41: ...for a contact or simply dial a contact number from the local directory To add a group to the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is only...

Страница 42: ...ormation on the ring tone for the account refer to Ring Tones on page 27 5 Press the Add soft key to accept the change or the Back soft key to cancel You can also edit or delete any newly added contac...

Страница 43: ...abled in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory to enter the local directory 2 Select the desired group 3 Press the Option soft...

Страница 44: ...he Enter soft key 3 Press the Add soft key 4 Enter the name and the office mobile or other numbers in the corresponding fields 5 Press or or the Switch soft key to select the desired account from the...

Страница 45: ...ory Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter the remote phone book 2 Select the desired remote group and then press the Enter soft key 3 Pr...

Страница 46: ...roup and then press the Enter soft key 3 Press or to highlight the desired contact 4 Press the Option soft key and then select Detail 5 Press or to highlight the contact information and then edit 6 Pr...

Страница 47: ...IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Directory Local Directory...

Страница 48: ...e contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list You can search for a contact from the desired lists when the phone...

Страница 49: ...ne key 2 Enter a few continuous characters of the entry s name or continuous numbers of the entry s phone number office mobile or other number using the keypad The entries in the enabled search source...

Страница 50: ...e web user interface prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Dire...

Страница 51: ...he contact list to your local system Note The built in phone directory can store names and phone numbers for a blacklist You can store up to 30 contacts add edit delete or search for a contact in the...

Страница 52: ...r soft key The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory press Menu Directory L...

Страница 53: ...ield 3 Enter the name in the Display Name field 4 Click Confirm to accept the change Note To access your remote phone book via phone user interface 1 Press Menu Directory Remote Phone Book If Remote P...

Страница 54: ...r on the LCD screen You can place a call from the result list To place a call from the remote phone book 1 Press Menu Directory Remote Phone Book If Remote Phone Book is added to the directory press D...

Страница 55: ...the call history list History record feature is enabled by default If you don t want to save the call history you can disable the feature To disable history record via phone user interface 1 Press Men...

Страница 56: ...d Calls and Forwarded Calls 3 Press or to select the desired entry 4 Press the Option soft key and then select Add to Contacts or Add to Blacklist 5 Enter the desired values in the corresponding field...

Страница 57: ...ncel soft key to cancel You can upload your custom logo which will be shown on the idle screen To upload a custom logo via web user interface 1 Click on Features General Information 2 Select Custom Lo...

Страница 58: ...key the phone will then place a call using the headset automatically For more information on using the headset to place a call refer to Placing Calls on page 69 To deactivate the headset mode 1 Press...

Страница 59: ...must physically connect headsets to the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while...

Страница 60: ...o define a label for a line key feature which will appear on the LCD screen Line keys allow you to quickly access features such as recall and voice mail The line key LEDs will indicate the monitored s...

Страница 61: ...Key Line Key Note Line key features are explained in the following subchapters in detail Line Speed Dial Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group XML Brower LDAP Confere...

Страница 62: ...to dial out the number specified in the Value field using the account selected from the Account ID field Voice Mail You can use this key feature to quickly connect voice mail For more information ref...

Страница 63: ...encies Type Key Event Key Type Prefix Value the prefix number Usage Press the DSS key when the phone is idle the phone will then enter the pre dialing screen and display the prefix number that you spe...

Страница 64: ...d LDAP You can use this key feature to quickly access a LDAP search screen Dependencies Type Key Event Key Type LDAP Usage 1 Press the DSS key to access the LDAP search screen 2 Enter a few continuous...

Страница 65: ...he transfer mode on DSS key is New Call press the DSS key to place a new call to the number specified in the Value field Note Hold You can use this key feature to place an active call on hold or retri...

Страница 66: ...ne and Handset Headset mode at the same time It is suitable for the group conversations which have more than one person present at one end You are able to speak and listen through the handset headset...

Страница 67: ...in the HTTP GET request Usage Press the DSS key to trigger the phone to send an HTTP GET request containing the URL specified in the Value field Phone Lock You can use this key feature to immediately...

Страница 68: ...n press the keys on the phone to perform the features you configured For example Switch Account Up You can press this key to switch default account Dependencies Type Switch Account Up Usage Press the...

Страница 69: ...s respectively Contact your system administrator for more information 5 Press the Save soft key to accept the change or the Back soft key to cancel You can repeat steps 2 to 5 to register more account...

Страница 70: ...w Area Code Block Out The basic expression syntax you need to know The dot can be used as a placeholder or multiple placeholders for any character Example 12 would match 123 1234 12345 12abc etc x An...

Страница 71: ...it with another string You can configure a pattern with wildcards refer to the expression syntax in the table above so that any string that matches the pattern will be replaced This feature is conveni...

Страница 72: ...onfigure one or more dial now rules up to 100 on your phone When the dialed number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as...

Страница 73: ...me for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to automatically dial out the phone number which matches a dial now rule after the designa...

Страница 74: ...code is configured as Code 0592 Min Length 1 Max Length 15 When you dial out the number 56789 the length of the number is between 1 and 15 the phone will add the area code and dial out the number 0592...

Страница 75: ...ial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 En...

Страница 76: ...ffer from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emer...

Страница 77: ...ne to automatically dial out a phone number without the pressing of the send key You can also configure a delay where the phone will dial out the phone number automatically after the designated period...

Страница 78: ...ally after the designated period of time To configure the hot line number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Hot Number field 3 Enter the delay t...

Страница 79: ...P phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion ReCall Call Mute Call Hold Resume Do Not Disturb DND...

Страница 80: ...1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither Fo...

Страница 81: ...iple calls You can have more than one call on your SIP T21 P E2 IP phone To place a new call during an active call do one of the following Press the line key The active call is placed on hold Enter th...

Страница 82: ...e of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering When in Another Call If y...

Страница 83: ...you are using the headset press the EndCall soft key If you are using the speakerphone press or the EndCall soft key To redial the last dialed number from your phone 1 Press twice A call to your last...

Страница 84: ...web user interface 1 Click on Directory Setting 2 Select Enabled from the pull down list of Recent Call In Dialing 3 Click Confirm to accept the change Note To view placed calls list when the phone is...

Страница 85: ...ss or or the Switch soft key to select the desired account from the Line ID field 3 Press or or the Switch soft key to select Enabled from the Status field 4 Press the Save soft key to accept the chan...

Страница 86: ...Auto Redial field 3 Enter the desired time in seconds in the Redial Interval field The default time interval is 10 seconds 4 Enter the desired number of redial attempts in the Redial Times field The d...

Страница 87: ...all completion via phone user interface 1 Press Menu Features Call Completion 2 Press or or the Switch soft key to select Enabled from the Call Completion field 3 Press the Save soft key to accept the...

Страница 88: ...ia phone user interface 1 Press Menu Features DSS Keys 2 Select a desired DSS key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select...

Страница 89: ...again to un mute the call You can place an active call on hold Only one active call can be in progress at any time Other calls can be made and received while placing the original call on hold When yo...

Страница 90: ...ill appear on the LCD screen and callers will receive a busy message All calls you receive while DND is enabled are logged to your missed calls list Note You can enable disable DND for the phone syste...

Страница 91: ...e status bar indicates that DND is enabled Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of the missed calls will appear on the LCD screen Note DND mode...

Страница 92: ...ine icon changes to Incoming calls on the specific line will be rejected automatically and the LCD screen will prompt n New Missed Call s n indicates the number of missed calls Note To activate DND in...

Страница 93: ...enter a comma between every two numbers 4 Click Confirm to accept the change When DND is enabled on the phone the phone can still receive incoming calls from the numbers specified in the DND Authoriz...

Страница 94: ...orward for each or all accounts Two call forward modes Phone default Call forward is effective for the phone system Custom Call forward can be configured for each or all accounts To configure the call...

Страница 95: ...ward 1 Press or or the Switch soft key to select Enabled from the Busy Forward field 2 Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field...

Страница 96: ...then press the Enter soft key 3 Press or to select the desired forwarding type and then press the Enter soft key 4 Depending on your selection a If you select Always Forward you can enable it for a sp...

Страница 97: ...ing calls to when the phone is busy in the Forward to field 3 Optional Enter the busy forward on code or off code respectively in the On Code or Off Code field You can also enable busy forward for all...

Страница 98: ...following 1 Press or to highlight the No Answer Forward field 2 Press the All Lines soft key The LCD screen prompts Copy to all lines 3 Press the OK soft key to accept the change or the Cancel soft ke...

Страница 99: ...ect the desired account and then press the Enter soft key 3 Press or to select the desired forwarding type and then press the Enter soft key 4 Press or or the Switch soft key to select Disabled to dis...

Страница 100: ...e configured in advance Refer to Directory on page 30 for more information Press the Dir soft key and then select History Select the desired list and press or to select the entry Directory should be c...

Страница 101: ...able or disable call waiting on the phone If call waiting is enabled you can receive another call while there is already an active call on the phone Otherwise another incoming call is automatically re...

Страница 102: ...e Send soft key 4 When the second party answers the call press the Conf soft key again to join all parties in the conference You can press or to see all parties in the conference To join two calls in...

Страница 103: ...the EndCall soft key to drop the conference call You can use network conference feature on the SIP T21 P E2 IP phone to conduct a conference with multiple participants This feature allows you to perf...

Страница 104: ...ced on hold 6 Enter the number of the new party and then press or the Send soft key 7 When the new party answers the call press the Conf soft key to add the new party to the conference 8 Repeat steps...

Страница 105: ...ll park code in the Value field 7 Press the Save soft key to accept the change or the Back soft key to cancel Call park key is configurable via web user interface at the path DSSKey Line Key To use ca...

Страница 106: ...kup GPickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable directed call pic...

Страница 107: ...ccept the change To configure the directed call pickup code on a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Adv...

Страница 108: ...reen 2 Press the DPickup soft key on your phone when the target phone receives an incoming call 3 Enter the phone number which is receiving an incoming call 4 Press the DPickup soft key again The call...

Страница 109: ...figure the group call pickup code on a global basis via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Enter the group call pickup c...

Страница 110: ...unt 3 Click on Advanced 4 Enter the group call pickup code in the Group Call Pickup Code field 5 Click Confirm to accept the change To pick up a call in the group 1 Pick up the handset press the speak...

Страница 111: ...or or the Switch soft key to select Enabled from the Local Anonymous field 4 Optional Press or or the Switch soft key to select the desired value from the Send Anony Code field The phone will send th...

Страница 112: ...server side To configure anonymous call rejection via phone user interface 1 Press Menu Features Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 P...

Страница 113: ...Basic Call Features 103 Anonymous call rejection is configurable via web user interface at the path Account Basic...

Страница 114: ...User Guide for the SIP T21 P E2 IP Phone 104...

Страница 115: ...igure a BLF key on the phone to monitor the status of a friend s line busy or idle The BLF key LED illuminates solid red when the friend s line is in use For more information on BLF key LED indication...

Страница 116: ...ves an incoming call You can also enable visual alert feature for BLF pickup on the phone This allows the LCD screen of the monitoring phone to display the caller ID when the monitored line receives a...

Страница 117: ...dial out the phone number When there is already an active call on the IP phone you can transfer the active call to the monitored user by pressing the BLF List key The phone handles the active call di...

Страница 118: ...ount Advanced 2 Select the desired account from the pull down list of Account 3 Enter the BLF List URI in the BLF List URI field 4 Optional Enter the directed pickup code in the BLF List Code field 5...

Страница 119: ...ontact your system administrator for the predefined URL Note To configure a record key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch sof...

Страница 120: ...ange or the Back soft key to cancel Record and URL record keys are configurable via web user interface at the path DSSKey Line Key The Record and URL Record keys control the recording function and are...

Страница 121: ...ing is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long which means that actual personal office...

Страница 122: ...DSSKey Line Key To use hot desking 1 Press the hot desking key when the phone is idle The LCD screen prompts the following warning 2 Press the OK soft key registration configurations of all accounts o...

Страница 123: ...ield 5 Enter the target extension number in the Value field 6 Press the Save soft key to accept the change or the Back soft key to cancel Intercom key is configurable via web user interface at the pat...

Страница 124: ...ed for intercom calls If Intercom Mute is disabled the microphone will work for intercom calls Intercom Mute is disabled by default Intercom Tone You can enable or disable the phone to play a warning...

Страница 125: ...ers the call in the speakerphone mode by default 2 To end the intercom call press the intercom key again or the EndCall soft key You can use multicast paging to quickly and easily broadcast time sensi...

Страница 126: ...o accept the change or the Back soft key to cancel Multicast paging key is configurable via web user interface at the path DSSKey Line Key To configure a paging list key via phone user interface 1 Pre...

Страница 127: ...you can add more paging groups Paging list is configurable via web user interface at the path Directory Multicast IP To delete paging group via phone user interface 1 Press the paging list key when th...

Страница 128: ...andles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface Paging Barge The paging barge parameter defines the priority of t...

Страница 129: ...disabled the phone will automatically ignore all incoming multicast paging calls To configure multicast listening addresses via web user interface 1 Click on Directory Multicast IP 2 Select the desire...

Страница 130: ...ast RTP session on hold and receiver s phone releases the session 3 To resume the held multicast RTP session press the Resume soft key The multicast RTP session is established again 4 To end the multi...

Страница 131: ...IP URI pointing to a Music on Hold Server account When a call is placed on hold the phone will send a SIP INVITE message to the Music on Hold Server account The Music on Hold Server account automatica...

Страница 132: ...ls to the registered ACD users To use this feature you should configure an ACD key in advance Note To configure an ACD key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired...

Страница 133: ...an press the Avail Unavail soft key to change your ACD user status ACD user status synchronizes on both IP phone and ACD system When you set the ACD user status to be available the ACD key LED illumin...

Страница 134: ...s can store up to 100 text messages If the number of the text messages in one box is more than 100 the phone will directly delete the oldest text message in the box Note To read a text message 1 Press...

Страница 135: ...umber you want to send the message to in the To field 6 Press the Send soft key to send the message or the Back soft key to cancel Sending a text message is configurable via web user interface at the...

Страница 136: ...ssages by pressing the Delete soft key and then select Delete All For more information refer to the above steps Note You can leave voice mails for someone else using the SIP T21 P E2 IP phone You can...

Страница 137: ...mode and then enter the voice mail access code e g 97 4 Press the Save soft key to accept the change or the Back soft key to cancel Note To listen to voice mails 1 When the LCD screen prompts that the...

Страница 138: ...he SIP T21 P E2 IP phone only handles the MWI messages sent from the server But for other servers the MWI service is solicited so the SIP T21 P E2 IP phone must enable subscription for MWI Note The MW...

Страница 139: ...red account from the pull down list of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Subscribe for MWI field 5 Enter the period time in the MWI Subscription Period Seconds fi...

Страница 140: ...ist of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Subscribe MWI To Voice Mail 5 Enter the desired voice mail number in the Voice Mail field 6 Click Confirm to accept the c...

Страница 141: ...ay Network unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Co...

Страница 142: ...ode connect a different handset or headset to isolate the problem Why doesn t the phone ring Check the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phon...

Страница 143: ...played on the callee s LCD screen Server configuration may override the local configuration Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold t...

Страница 144: ...Click Confirm to accept the change You can also contact your system administrator for help Note How to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The part...

Страница 145: ...he change Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade 2 Click Reboot to reboot the IP phone Note SRTP is not available on all servers Contact yo...

Страница 146: ...the error to be documented in the trace 4 Click Stop to stop the capture 5 Click Export to open file download window and then save the file to your local system How to export system log We may need y...

Страница 147: ...save the file to your local system You can also export the system log to the syslog server Contact your system administrator for more information Note How to upgrade firmware To upgrade firmware via...

Страница 148: ...pgrading How to reset the phone Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem You need to note that all customized setting...

Страница 149: ...screen prompts Welcome Initializing please wait The phone will be reset to factory settings sucessfully after startup Note Reset of your phone may take a few minutes Do not power off until the phone...

Страница 150: ...User Guide for the SIP T21 P E2 IP Phone 140...

Страница 151: ...following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safe...

Страница 152: ...nd on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfuncti...

Страница 153: ...nchal Spain Canary Islands Las Palmas UK London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen France Paris Germany Berlin Hungary...

Страница 154: ...isbane Australia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand We...

Страница 155: ...ii Conference 92 Contact Management 30 Contrast 19 Copyright ii Customizing Your Phone 19 D Declaration of Conformity ii Deleting Contacts 36 Deleting Groups 33 Dial now 62 Dial Plan 60 Directory 30...

Страница 156: ...ts 37 Programmable Keys 58 Phone Lock 24 R Receiving RTP Stream 118 Recent Call In Dialing 74 Redialing Numbers 73 Registration 17 Regulatory Notices 141 Remote Phone Book 43 Replace Rule 61 Ring Tone...

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