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Troubleshooting

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This chapter provides general troubleshooting information to help to solve the problems
you might encounter when using your SIP-T19P IP phone.

If you require additional information or assistance with your new phone, contact your
system administrator.

Why is the LCD screen blank?



Ensure that the phone is properly plugged into a functional AC outlet.



Ensure that the phone is plugged into a socket controlled by a switch that is on.



If the phone is plugged into a power strip, try plugging it directly into a wall outlet
instead.



If the phone is powered from PoE, ensure you use a PoE-compliant switch or hub.

Why does the phone display “Network Unavailable”?



Ensure that the Ethernet cable is plugged into the Internet port on the phone and
the Ethernet cable is not loose.



Ensure that the switch or hub in your network is operational.



Contact your system administrator for more information.

Why does the phone display “No Service”?

The LCD screen displays “No Service” when no SIP account registers successfully.

Why doesn’t the phone display time and date correctly?

Check if you have configured the phone to obtain the time and date from the SNTP
server automatically. If the phone fails to connect the SNTP server, configure the time
and date manually.

How do I find the basic information of the phone?

Press when the phone is idle to check the basic information of the phone, such as
the IP address and firmware version. For more the basic information, refer to

Phone

Status

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Содержание SIP-T19P

Страница 1: ...i ...

Страница 2: ...ECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCH...

Страница 3: ...s encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help To avoid the potential effects ...

Страница 4: ...re under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded online http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Страница 5: ...e recommend that you first refer to the Quick Installation Guide and Quick Reference Guide available online http www yealink com SupportDownloadfiles_detail aspx CateId 334 flag 142 Note Topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Started Chapter 3 Customizing Your Phone Chapter 4 Basic Call Features Chapter 5 Advanced Phone Features This section describes the change...

Страница 6: ...User Guide for the SIP T19P IP Phone vi Major updates have occurred to the following sections Anonymous Call on page 82 Troubleshooting on page 99 ...

Страница 7: ...ions 3 User Interfaces 4 Phone User Interface 4 Web User Interface 4 Documentations 7 Getting Started 9 Packaging Contents 9 Phone Installation 11 Phone Initialization 13 Phone Status 13 Basic Network Settings 14 Registration 16 Idle Screen 16 Customizing Your Phone 17 General Settings 17 Contrast 17 Language 18 Time Date 19 Administrator Password 20 Key as Send 21 Keypad Lock 22 Audio Settings 24...

Страница 8: ... Dialpad 57 Hotline 57 Basic Call Features 59 Placing Calls 59 Answering Calls 61 Ending Calls 62 Redialing Numbers 63 Recent Call In Dialing 63 Auto Answer 64 Auto Redial 65 Call Completion 66 Call Return 67 Call Mute 68 Call Hold Resume 68 Do Not Disturb DND 69 Call Forward 70 Call Transfer 73 Call Waiting 74 Conference 75 Local Conference 75 Network Conference 76 Call Pickup 78 Anonymous Call 8...

Страница 9: ...essages 91 Short Message Service SMS 91 Voice Mail 93 Message Waiting Indicator MWI 94 Troubleshooting 99 Regulatory Notices 109 Service Agreements 109 Limitations of Liability 109 Safety Instructions 109 Appendix A Time Zones 111 Index 113 ...

Страница 10: ...User Guide for the SIP T19P IP Phone x ...

Страница 11: ...rdware Component Instructions LED Instructions Icon Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator The main hardware components of the SIP T19P IP phone are the LCD screen and the keypad ...

Страница 12: ...answers incoming calls Mute Key Mutes or un mutes calls Message Key Indicates and accesses voice mails Transfer Key Transfers a call to another party Headset Key Toggles the headset mode Speakerphone Key Toggles the hands free speakerphone mode RD Key Redials a previously dialed number Volume Key Adjusts the volume of the handset headset speaker and ringer Keypad Provides the digits letters and sp...

Страница 13: ...istering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi lingual uppercase and lowercase letters input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forwarded Forwarded Calls Call Hold Call Mute Ringer volume is 0 ...

Страница 14: ...e to use one or the other interface to operate the phone and change settings You can customize your phone by pressing the Menu soft key to access the phone user interface The Advanced Settings option is only accessible to the administrator and the default administrator password is admin case sensitive For more information on customizing your phone with the available options from the phone user int...

Страница 15: ...sic Phone Settings Contrast Language Time Date Administrator Password Key as Send Keypad Lock Volume Ring Tones Contact Management Directory Local Directory Blacklist Remote Phone Book Call History Management Logo Customization Headset Prior Programmable Keys Account Registration Dial Plan Emergency Number Live Dialpad Hotline Basic Call Features Recent Call In Dialing Auto Answer Auto Redial Call...

Страница 16: ... Hot Desking Intercom Multicast Paging Music on Hold Messages SIP Account User Options Register Status Activation Label Display Name Register Name User Name Password SIP Server1 2 Server Option Server Port Outbound Status Outbound Proxy NAT Traversal STUN Status STUN Server Note The table above lists most of the feature options Please refer to the relevant sections for more information ...

Страница 17: ...one In the package PDF English Quick Reference Guide Basic call features and phone customizations In the package PDF English User Guide Phone Web user interface settings Basic call features and advanced phone features On the Websit PDF English Note You can also download the latest documentations online http www yealink com SupportDownloadfiles_detail aspx CateId 334 flag 142 ...

Страница 18: ...User Guide for the SIP T19P IP Phone 8 ...

Страница 19: ...P IP phone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator The following components are included in your SIP T19P IP phone package SIP T19P IP Phone ...

Страница 20: ... T19P IP Phone 10 Phone Stand Power Adapter Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference Guide Check the list before installation If you find anything missing contact your system administrator ...

Страница 21: ...d optional headset 3 Connect the network and power 1 Attach the stand and detach the stand a Attach the stand b Detach the stand 2 Connect the handset and optional headset Note 3 Connect the network and power You have two options for power and network connections Your system administrator will A headset is not included in the packaging contents Contact your system administrator for more informatio...

Страница 22: ... Ethernet With the included or a regular Ethernet cable the SIP T19P IP phone can be powered from a PoE compliant switch or hub To connect the PoE 1 Connect the Ethernet cable between the Internet port on the phone and an available port on the in line power switch hub Note If in line power switch hub is provided you don t need to connect the phone to the power adapter Make sure the switch hub is P...

Страница 23: ...er interface or web user interface Available information of phone status includes Network status e g IPv4 status IPv6 status IP mode and MAC address Phone status e g device model hardware version firmware version product ID MAC address and device certificate status factory installed and not installed Account status e g the register status of SIP account To view the phone status via phone user inte...

Страница 24: ...isplayed on the first page of the web user interface If your phone cannot contact a DHCP server for any reason you need to configure network settings manually The IP phone can support either or both IPv4 and IPv6 addresses To configure the IP address mode via phone user interface 1 Press Menu Settings Advanced Settings password admin Network WAN Port ...

Страница 25: ... fields respectively 5 Press the Save soft key to accept the change or the Back soft key to cancel To configure a static IPv6 address via phone user interface 1 Press Menu Settings Advanced Settings password admin Network WAN Port 2 Press to select IPv6 and press the Enter soft key 3 Press to select Static IPv6 Client and press the Enter soft key 4 Enter the desired values in the IPv6 IPv6 Prefix ...

Страница 26: ...y your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you start up your phone the phone will be registered and ready for use If your phone is not registered you may have to register it For more information on how to register your phone refer to Account Registration on page 50 If the phone has suc...

Страница 27: ...Settings Contact Management Call History Management System Customizations If you require additional information or assistance with your new phone contact your system administrator You can configure the contrast of the LCD screen to a comfortable level To configure the contrast via phone user interface 1 Press Menu Settings Basic Settings Contrast 2 Press or or the Switch soft key to increase or de...

Страница 28: ...for the phone user interface 1 Press Menu Settings Basic Settings Language 2 Press or to select the desired language 3 Press the Save soft key to accept the change Text displayed on the LCD screen will change to the selected language To change the language for the web user interface 1 Click on Settings Preference 2 Select the desired language from the pull down list of Language Not all of the supp...

Страница 29: ...e SNTP Settings 2 Press or or the Switch soft key to select the time zone that applies to your area from the Time Zone field The default time zone is 8 China Beijing 3 Enter the domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields respectively 4 Press or or the Switch soft key to select the desired value from the DST field 5 Press the Save soft key to accept the change or the B...

Страница 30: ...ft key to cancel There are 7 available date formats For example for the date format WWW DD MMM WWW represents the abbreviation of the week DD represents the two digit day and MMM represents the first three letters of the month The date formats you need to know Date Format Example 2013 1 16 WWW MMM DD Wed Jan 16 DD MMM YY 16 Jan 13 YYYY MM DD 2013 01 16 DD MM YYYY 16 01 2013 MM DD YY 01 16 13 DD MM...

Страница 31: ...ange or the Back soft key to cancel Administrator password is configurable via web user interface at the path Security Password You can set the or to perform as a send key while dialing To configure key as send via phone user interface 1 Press Menu Features Key as Send 2 Press or or the Switch soft key to select or from the Key as Send field or select Disable to disable this feature 3 Press the Sa...

Страница 32: ... the handset pressing the Speakerphone key the Headset key or the key place an active call on hold by pressing the Hold soft key resume the held call by pressing the Resume soft key and end the call by hanging up the handset or pressing the Speakerphone key Note To activate the keypad lock via phone user interface 1 Press Menu Settings Advanced Settings password admin Keypad Lock 2 Press or or the...

Страница 33: ... of the phone The default keypad unlock PIN is 123 To change the keypad unlock PIN via phone user interface 1 Press Menu Settings Basic Settings Phone Unlock PIN 2 Enter the current PIN in the Current PIN field 3 Enter the new PIN in the New PIN field 4 Enter the new PIN again in the Confirm PIN field 5 Press the Save soft key to accept the change or the Back soft key to cancel Note The default in...

Страница 34: ... Settings password admin Keypad Lock 2 Press or or the Switch soft key to select Disable from Keypad Lock field 3 Press the Save soft key to accept the change Keypad lock is configurable via web user interface at the path Features Phone Lock You can press the Volume key to adjust the ringer volume when the phone is idle You can also press the Volume key to adjust the receiver volume of currently e...

Страница 35: ... headset Ring tones are used to indicate incoming calls You can select different ring tones to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press Menu Settings Basic Settings Ring Tones 2 Press or to select the desired ring tone 3 Press the Save soft key to accept the change or the Back soft key to cancel If the ringer volume is adjuste...

Страница 36: ...n is selected this account will use the ring tone selected for the phone Refer to the above instruction 3 Click Confirm to accept the change Note To upload a custom ring tone for your phone via web user interface 1 Click on Settings Preference 2 Click Browse to locate a ring tone file format must be wav file from your local system A ring tone for the account is configurable via web user interface ...

Страница 37: ...led column 4 To remove a list from the Enabled column select the desired list and then click The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assigned to the contact in the contact directory refer to Adding Contacts If no ring tone is assigned to the contact ...

Страница 38: ... LCD screen displays the list s in the directory If there is only one list in the directory press the Dir soft key to enter this list directly The built in phone directory can store contact names and numbers You can store up to 1000 contacts and 6 groups including the default groups All Contacts Company Family and Friend in your phone s local directory add new contacts and groups edit delete or se...

Страница 39: ...lect the desired group ring tone from the Ring Tones field If Auto is selected this group will use the ring tone assigned to the account For more information on ringtone for an account refer to Ring Tones on page 25 5 Press the Add soft key to accept the change or the Back soft key to cancel To edit a group in the local directory 1 Press the Dir soft key The IP phone enters the local directory dir...

Страница 40: ...l directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Dir Local Directory to enter the local directory 2 Select the desired group 3 Press the Option soft key and then select Delete from the prompt list The LCD screen prompts Delete selected group 4 Press the OK soft key to confirm the deletion or the Cancel sof...

Страница 41: ...the directory press Menu Dir Local Directory to enter the local directory 2 Select the desired group and then press the Enter soft key 3 Press the Add soft key 4 Enter the name and the office mobile or other numbers in the corresponding fields 5 Press or or the Switch soft key to select the desired ring tone from the Ring Tones field If Auto is selected this contact will use the ring tone assigned...

Страница 42: ...cal directory from remote phone book 1 Press Menu Dir Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired contact 3 Press the Option soft key and then select Add to Contacts from the prompt list 4 Press the Save soft key to save the contact in the local directory If the contact has already existed ...

Страница 43: ... Enter soft key 3 Press or to select the desired contact 4 Press the Option soft key and then select Detail from the prompt list 5 Press or to scroll through the contact information and then edit 6 Press the Save soft key to accept change or the Back soft key to cancel To delete a contact from the local directory 1 Press the Dir soft key The IP phone enters the local directory directly as there is...

Страница 44: ...local directory directly as there is only Local Directory in the directory by default If Local Directory is removed from the directory press Menu Dir Local Directory to enter the local directory 2 Select the desired group and then press the Enter soft key 3 Press or to select the desired contact 4 Do one of the following If only one number of the contact is stored in the local directory press the ...

Страница 45: ... characters entered will appear on the LCD screen You can dial from the result list You can search for a contact in your desired lists when the phone is in the dialing screen The lists may contain Local Directory History and Remote Phone Book To configure search source list in dialing via web user interface 1 Click on Directory Setting 2 In the Search Source List In Dialing block select the desire...

Страница 46: ...k up the handset or press the speakerphone 2 Enter a few continuous characters of the contact name or number using the keypad The contacts in the enabled search source lists whose name or number matches the characters entered will appear on the LCD screen You can press or to select the desired contact and then place a call to the contact Search source list in dialing is configurable via web user i...

Страница 47: ... interface prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the title of the contact info...

Страница 48: ...k Save to save the contact list to your local system Note The built in phone directory can store names and numbers for a blacklist You can store up to 30 contacts in your phone s blacklist add edit delete or search for a contact in the blacklist even dial a contact number from the blacklist but any incoming call from the blacklist will be rejected automatically To add a contact to the blacklist ma...

Страница 49: ...ress Menu Dir Local Directory to enter the local directory 2 Press or to select the desired contact 3 Press the Option soft key and then select Add to Blacklist from the prompt list The LCD screen prompts Move selected to blacklist 4 Press the OK soft key to confirm the setting For more operating instructions on editing deleting placing calls to and or searching for contacts in the blacklist refer...

Страница 50: ...Enter the name in the Display Name field 4 Click Confirm to accept the change Note To access your corporate directory via phone user interface 1 Press Menu Dir Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired remote group and then press the Enter soft key The phone connects to load the corporate...

Страница 51: ...al from the result list To place a call from the corporate directory 1 Press Menu Dir Remote Phone Book If Remote Phone Book is added to the directory press Dir Remote Phone Book to enter remote phone book 2 Press or to select the desired remote group and then press the Enter soft key to load the corporate directory 3 Select the desired contact in the corporate directory 4 Press the Send soft key ...

Страница 52: ...an entry from the call history list You should enable history record in advance To enable history record via phone user interface 1 Press Menu Features History Setting 2 Press or or the Switch soft key to select Enable from the History Record field 3 Press the Save soft key to accept the change or the Back soft key to cancel To view the call history 1 Press the History soft key The LCD screen disp...

Страница 53: ...tion soft key and then select Add to Contacts or Add to Blacklist from the prompt list 5 Enter the desired values in the corresponding fields and then press the Save soft key For more information refer to Contact Management on page 27 To delete an entry from the call history list 1 Press the History soft key 2 Press or to switch between All Calls Placed Calls Received Calls Missed Calls and Forwar...

Страница 54: ...logo via web user interface 1 Click on Features General Information 2 Select Custom Logo from the pull down list of Use Logo 3 Click Browse to locate the logo file from your local system 4 Click Upload to upload the file 5 Click Confirm to accept the change Note The logo file format must be dob contact your system administrator for more information Logo customization is configurable via web user i...

Страница 55: ...dset automatically Enter the desired number and press the Send soft key then the phone will place a call using the headset automatically For more information on using the headset to place a call refer to Placing Calls on page 59 To deactivate the headset mode 1 Press again on the phone The headset icon disappears from the idle screen indicates the headset mode is deactivated You can use headset in...

Страница 56: ...headset 2 Press to activate the headset mode Note You can customize the soft keys navigation keys and function keys on the keypad The SIP T19P IP phone supports 11 programmable keys To customize the programmable keys via web user interface 1 Click on DSSKey Programmable Key If headset prior is enabled the headset mode will not be deactivated until you press the Headset key again Headset prior is c...

Страница 57: ...the change You can click Reset to default to reset custom settings to defaults Note Common used programmable key features are explained in the following subchapters in detail Speed Dial Directed Pickup Group Pickup Prefix Local Directory Local Group XML Directory XML Group XML Brower SMS New SMS Zero Touch Keypad Lock For more information contact your system administrator Programmable keys are con...

Страница 58: ...ncies Type Group Pickup Value the group pickup feature code Usage Press the programmable key on your phone when a phone number in the group receives an incoming call The call is answered on your phone Prefix You can use this key feature to add a specified prefix number before the dialed number Dependencies Type Prefix Value the prefix number Usage Press the programmable key when the phone is idle ...

Страница 59: ... the remote group specified in the Line field XML Browser You can use this key feature to access the XML browser quickly The XML browser allows you to create custom services which meet your functional requirements on the server You can customize practical applications such as weather report stock information Google search etc Dependencies Type XML Browser Value the access URL for xml browser Usage...

Страница 60: ...ock You can use this key feature to immediately lock the keypad of your phone instead of long pressing For more information refer to Keypad Lock on page 22 Dependencies Type Keypad Lock Usage Press the programmable key to immediately lock the keypad of your phone instead of long pressing You can register one account on the SIP T19P IP phone To register an account via phone user interface 1 Press M...

Страница 61: ...any character Example 12 would match 123 1234 12345 12abc etc x An x can be used as a placeholder for any character Example 12x would match 121 122 123 12a etc The square brackets can be used as a placeholder for a single character which matches any of a set of characters Example 91 5 7 1234 would match 9151234 9161234 9171234 The parentheses can be used to group together patterns for instance to ...

Страница 62: ...e Send soft key To add a replace rule via web user interface 1 Click on Settings Dial Plan Replace Rule 2 Enter the string e g 1 in the Prefix field 3 Enter the string e g 1234 in the Replace field 4 Click Add to add the replace rule When you enter the number 1 using the keypad and then press the Send soft key the phone will dial out 1234 instead To edit a replace rule via web user interface 1 Cli...

Страница 63: ...e via web user interface 1 Click on Settings Dial Plan Dial now 2 Enter the desired value e g 1234 in the Rule field 3 Click Add to add the dial now rule When you enter the number 1234 using the keypad the phone will dial out 1234 automatically without pressing any key Note Delay Time for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to dial...

Страница 64: ... geographical areas in a country This feature is necessary only when dialing the number outside the code area For example area code is configured as Code 0592 Min Length 4 Max Length 11 then when you dial out the number 56789 which has the digits between 4 to 11 the phone will add the area code and dial out the number 059256789 You can only configure one area code rule on your phone To configure t...

Страница 65: ...eing dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number You can add 10 block out rules at most on your phone To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 Enter the desired value in the BlockOut Number field Area code is configurable via web user interface only ...

Страница 66: ...emergency numbers for different emergency services You can specify the emergency telephone number on the IP phone for contacting the emergency services in an emergency situation Note To specify emergency numbers via web user interface 1 Click on Features Phone Lock 2 Enter the emergency number in the Emergency field For multiple numbers enter a comma between every two emergency numbers The default...

Страница 67: ...eference 2 Select Enabled from the pull down list of Live Dialpad 3 Enter the desired delay time in the Inter Digit Time 1 14s field The default delay time is 4s 4 Click Confirm to accept the change Note You can dial a hotline number immediately upon lifting the handset or pressing the Speakerphone key You can also configure a delay where the phone will dial out the hotline number automatically af...

Страница 68: ...umber field 3 Enter the delay time in seconds in the Hotline Time out field The valid values range from 0 to 10 4 Press the Save soft key to accept the change or the Back soft key to cancel Hotline is configurable via web user interface at the path Features General Information ...

Страница 69: ... Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assistance with your new phone contact your system adminis...

Страница 70: ... Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither For more information refer to Key as Send on page 21 Note To place a call using the hands free speakerphone mode Do one of the following With the handset on hook press to obtain a dial tone Enter the des...

Страница 71: ...retrieve the desired call When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone Using the headset Note Answering When Not in Another Call Call duration and destination will always appear on the LCD screen for the active call To answer a call using the handset 1 Pick up the handset To permanently enable your headset refer to Headset Prior on p...

Страница 72: ... The incoming call is answered and the original call is placed on hold Press to access the new call Press or the Answer soft key The incoming call is answered and the original call is placed on hold Note To end a call Do one of the following If you are using the handset press the Cancel soft key or hang up the handset If you are using the headset press the Cancel soft key If you are using the spea...

Страница 73: ...red entry and then press or the Send soft key You can view the placed calls list when the phone is in the pre dialing screen To do this you should enable recent call in dialing in advance To enable recent call in dialing via web user interface 1 Click on Directory Setting 2 Select Enabled from the pull down list of Recent Call In Dialing 3 Click Confirm to accept the change Note Recent call in dia...

Страница 74: ...lly answer an incoming call To configure auto answer via phone user interface 1 Press Menu Settings Advanced Settings password admin Account 2 Press the Enter soft key 3 Press or or the Switch soft key to select Enable from the Auto Answer field 4 Press the Save soft key to accept the change or the Back soft key to cancel The icon appears on the LCD screen Auto answer is configurable via web user ...

Страница 75: ...the Auto Redial field 3 Enter the desired time in the Interval field The default time interval is 10s 4 Enter the desired times in the Times field The default times are 10 5 Press the Save soft key to accept the change or the Back soft key to cancel Auto redial is configurable via web user interface at the path Features General Information To use auto redial When the called party is busy the follo...

Страница 76: ...e becomes available to receive a call To configure call completion via phone user interface 1 Press Menu Features Call Completion 2 Press or or the Switch soft key to select Enable from the Call Completion field 3 Press the Save soft key to accept the change or the Back soft key to cancel Call completion is configurable via web user interface at the path Features General Information To use call co...

Страница 77: ...ou can press a call return key to place a call back to the last incoming call To configure a call return key via web user interface 1 Click on DSSKey Programmable Key 2 Select the desired programmable key 3 Select Call Return from the pull down list of Type 4 Click Confirm to accept the change Note Call completion is not available on all servers For more information contact your system administrat...

Страница 78: ...lace an active call on hold Only one active call can be in progress at any time Other calls can be made and received while placing the original call on hold When you place a call on hold your IP PBX may play music on hold to the other party while waiting To place a call on hold 1 Press the Hold soft key during a call The LCD screen indicates that the call is on hold Note To resume a held call 1 Pr...

Страница 79: ...te DND via phone user interface 1 Press the DND soft key when the phone is idle The icon on the idle screen indicates that DND is enabled Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of the missed calls will appear on the LCD screen Note To configure the DND authorized numbers via web user interface 1 Click on Features Forward DND 2 Select Enabled fr...

Страница 80: ...field Note You can configure your phone to forward incoming calls to another party by the static forwarding You can also forward calls while your phone is ringing refer to the dynamic forwarding Static Forwarding Three types of static forwarding Always Forward Incoming calls are immediately forwarded Busy Forward Incoming calls are immediately forwarded if the phone is busy No Answer Forward Incom...

Страница 81: ...ld 2 Enter the destination number you want to forward all incoming calls to in the Forward to field 3 Optional Enter the always forward on code or off code respectively in the On Code or Off Code field b If you select Busy Forward 1 Press or or the Switch soft key to select Enable from the Busy field 2 Enter the destination number you want to forward all incoming calls to when the phone is busy in...

Страница 82: ...screen indicates call forward is enabled Call forward is configurable via web user interface at the path Features Forward DND Note To disable call forward in phone mode Do one of the following Press when the phone is idle Press Menu Features Call Forward Press or to select the desired forwarding type then press the Enter soft key Press or or the Switch soft key to select Disable to disable the cal...

Страница 83: ...r Transfer a call when the target phone is ringing Attended Transfer Transfer a call with prior consulting To perform a blind transfer 1 Press or the Tran soft key during a call 2 Enter the number you want to transfer the call to 3 Press or the Tran soft key to complete call transfer Then the call is connected to the number to which you are transferring To perform a semi attended transfer 1 Press ...

Страница 84: ...irectory on page 27 for more information Press the Dir soft key and then select History Select the desired list and use or to select the entry Directory should be configured in advance Refer to Directory on page 27 for more information Press the Dir soft key and then select Remote Phone Book Select the desired group and search for the contact Directory and remote phone book should be configured in...

Страница 85: ...key to accept the change or the Back soft key to cancel Call waiting is configurable via web user interface at the path Features General Information You can create a conference with other parties using the phone s local conference You can create a conference between an active call and a call on hold by pressing the Conf soft key Note The SIP T19P IP phone supports up to 3 parties including yoursel...

Страница 86: ... Hold soft key to place the conference on hold You can press the Split soft key to split the conference call into two individual calls To drop the conference call press the Cancel soft key You can use network conference on the SIP T19P IP phone to conduct a conference with multiple participants This feature allows you to perform the following Join two calls together into a conference call Invite a...

Страница 87: ...econd party answers the call press the Conf soft key to add the second party to the conference 5 Press the NewCall soft key to place a new call The conference is placed on hold 6 Enter the number of the new party and then press or the Send soft key 7 When the new party answers the call press the Conf soft key to add the new party to the conference 8 Repeat steps 5 to 7 until you have added all int...

Страница 88: ...mation You can pick up an incoming call by using the DPickup GPickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable the directed call pickup via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Directed Call Pickup 3 Click Confirm...

Страница 89: ...k Confirm to accept the change To configure the directed call pickup code on a per line basis via web user interface 1 Click on Account Advanced 2 Enter the directed call pickup code in the Directed Call Pickup Code field 3 Click Confirm to accept the change To pick up a call directly 1 Pick up the handset ...

Страница 90: ...n your phone You can also configure a programmable key as directed pickup key via web user interface You can pick up a call by pressing the directed pickup key directly Group Call Pickup To enable the group call pickup via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Click Confirm to accept the change To configure the group call...

Страница 91: ...k Confirm to accept the change To configure the group call pickup code on a per line basis via web user interface 1 Click on Account Advanced 2 Enter the group call pickup code in the Group Call Pickup Code field 3 Click Confirm to accept the change To pick up a call in the group 1 Pick up the handset ...

Страница 92: ...t don t want to be harassed You can also configure the phone to send anonymous on off code to the server to activate deactivate anonymous call on the server side Note To configure anonymous call via phone user interface 1 Press Menu Features Anonymous Call 2 Press or to select Enable from the Send Anonymous field 3 Optional Press or to select Enable from the Anonymous Code field Anonymous call is ...

Страница 93: ...coming calls from anonymous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up To configure anonymous call rejection via phone user interface 1 Press Menu Features Anonymous Call 2 Press or to scroll to the Rejection field 3 Press or or the Switch soft key to select Enable from the Rejection field 4...

Страница 94: ...User Guide for the SIP T19P IP Phone 84 ...

Страница 95: ...is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use hot desking on the SIP T19P IP phone to log out of the existing account and then log into a new account that is many users can share the phone resource in dif...

Страница 96: ...fig 2 Press the OK soft key registration configurations e g display name register name user name and password of the account will be cleared immediately The login wizard will be shown as below 3 Enter the desired values in the User Name and Password fields respectively Contact your system administrator for more information 4 Press the Save soft key to login or Cancel soft key to cancel A hot deski...

Страница 97: ...eed to know Intercom Feature Description Accept Intercom Enable or disable the IP phone to automatically answer an incoming intercom call Intercom Mute Enable or disable the microphone on the IP phone for intercom calls Intercom Tone Enable or disable the IP phone to play a warning tone when it receives an incoming intercom call Intercom Barge Enable or disable the IP phone to automatically answer...

Страница 98: ...tercom Tone is disabled the phone automatically answers the intercom call without warning Intercom Tone is enabled by default Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone If Intercom Barge is enabled the phone automatically answers the intercom call and places the active call on hold If Inter...

Страница 99: ...n there is already a multicast paging call on the phone If enabled the phone will ignore incoming multicast paging calls with lower priorities otherwise the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold If disabled the phone will automatically ignore all incoming multicast paging calls To configure multicast listening addresses...

Страница 100: ... immediately plays audio from some source located anywhere LAN Internet to the held party Contact your system administrator for the SIP URI To configure MoH server via web user interface 1 Click on Account Advanced 2 Enter the SIP URI e g sip moh sip com in the Music Server URI field 3 Click Confirm to accept the change The priorities of listening addresses are predefined 1 with the highest priori...

Страница 101: ...our phone s Inbox Sentbox Outbox or Draftbox Each of the boxes can store up to 100 text messages If the number of the text messages in one box is more than 100 the phone will directly delete the oldest text message in the box Note To read a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the View soft key Note All involved parties cannot use encrypted R...

Страница 102: ...ck soft key to cancel Sending a text message is configurable via web user interface at the path Features SMS To reply a text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the Reply soft key 3 Compose the new text message You can press the abc soft key to change the input mode 4 Press the Send soft key after completing the content To delete a text message 1...

Страница 103: ...to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a warning tone The LCD screen will display a prompt message and flashing icon Note To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave a voice mail and then hang up You ca...

Страница 104: ...voice prompt to listen to voice mails Note To view voice mails via phone user interface 1 Press Menu Messages Voice Mail View Voice Mail The LCD screen displays the amount of new and old voice mails 2 Press the Conn soft key to listen to voice mails The SIP T19P IP phone supports MWI when receiving a new voice message If someone leaves you a voice mail you will receive a message waiting indicator ...

Страница 105: ... MWI subscription The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE expiration Subscribe MWI to Voice Mail Enable or disable a subscription to the voice mail number for MWI service To use this feature you should configure subscribe for MWI and the voice mail number in advance Note To configure subscribe for MWI via web user interface 1 Click on Account Advanced 2 Select Enabl...

Страница 106: ...hange The IP phone will subscribe to the account number for MWI service by default To enable Subscribe MWI to Voice Mail via web user interface 1 Click on Account Advanced 2 Select Enabled from the pull down list of Subscribe MWI To Voice Mail 3 Enter the desired voice mail number in the Voice Mail field 4 Click Confirm to accept the change ...

Страница 107: ...Advanced Phone Features 97 The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail Note MWI subscription is configurable via web user interface only ...

Страница 108: ...User Guide for the SIP T19P IP Phone 98 ...

Страница 109: ...isplay Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why does the phone display No Service The LCD screen displays No Service when no SIP account registers successfully Why doesn t the phone displ...

Страница 110: ...fferent handset or headset to isolate the problem Why doesn t the phone ring Check that the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phone is idle For more information refer to Volume on page 24 Why can t I receive calls Check that the SIP registration with your system administrator Check that DND Do Not Disturb feature is disabled on the phone R...

Страница 111: ...callee s LCD screen Server configurations may override local configurations Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold the phone will play a hold tone every 30 seconds Play hold tone is enabled by default Play hold tone and play hold tone delay are configurable via web user interface only To configure play hold tone and play hold tone...

Страница 112: ...Enter the new user password in the New Password field and Confirm Password field 4 Click Confirm to accept the change Note How to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The parties participating in the call should enable SRTP To enable SRTP via web user interface 1 Click on Account Advanced If logging into the web user interface of the phone with th...

Страница 113: ...ion SRTP 3 Click Confirm to accept the change Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade SRTP is not available on all servers Contact your system administrator for more information SRTP is configurable via web user interface only ...

Страница 114: ...ze your problem To export a PCAP trace via web user interface 1 Click on Settings Configuration 2 Click Start to start recording signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop to stop recording 5 Click Export to open file download window and then save the file to your local system Any reboot of the phone may take a few minutes ...

Страница 115: ... will take effect after reboot 4 Click OK to reboot the phone After the IP phone finishes reboot the system log level is set as 6 the debug level 5 Mark the Local radio box in the Export System Log field 6 Click Export to open file download window and then save the file to your local system You can also export the system log to a syslog server Contact your system administrator for more information...

Страница 116: ...Export to open file download window and then save the file to your local system To import the phone configurations via web user interface 1 Click on Settings Configuration 2 Click Browse to locate a configuration file from your local system 3 Click Import to import the configuration file Note The file format of configuration file must be bin ...

Страница 117: ...t power off 4 Click OK to confirm upgrading How to reset the phone Reset the phone when other troubleshooting suggestions do not correct the problem You need to note that all customized settings will be overwritten after resetting We recommend asking your system administrator for advice before resetting the phone To reset the phone via phone user interface 1 Press Menu Settings Advanced Settings p...

Страница 118: ... The LCD screen prompts Resetting Please Wait The LCD screen prompts Welcom Initializing please wait The phone will be reset to factory sucessfully after startup Note Reset of your phone may take a few minutes Do not power off until the phone starts up successfully ...

Страница 119: ...e following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device dry and clean During the process of stora...

Страница 120: ...d on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio frequen...

Страница 121: ...a Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad Tobago 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Por...

Страница 122: ...n Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 04 30 Afghanistan 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Singapor...

Страница 123: ...aration of Conformity ii Deleting Contacts 33 Deleting Groups 30 Dial now 53 Dial Plan 51 Directory 27 Do Not Disturb DND 69 Documentations 7 E Editing Contacts 33 Editing Groups 29 Emergency Number 56 Ending Calls 62 G General Settings 17 Getting Started 9 H Hardware Component Instructions 1 Headset Mode Activation Deactivation 45 Headset Prior 45 Headset Use 45 Hot Desking 85 Hotline 57 I Icon I...

Страница 124: ...ecent Call In Dialing 63 Redialing Numbers 63 Registration 16 Regulatory Notices 109 Remote Phone Book 39 Replace Rule 52 Ring Tones 25 S Safety Instructions 109 Search Source List in Dialing 35 Searching for Contacts 35 Semi attended Transfer 73 Service Agreements 109 Short Message Service SMS 91 System Customizations 44 T Time and Date 19 Time Zones 111 Troubleshooting 99 V Voice Mail 93 Volume ...

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