| Operating Calls |
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Related tasks
Retrieving Parked Calls
After the call is parked, you can retrieve the call on another phone or provide another contact with the call
retrieval code to retrieve the call.
Procedure
1.
Tap when the phone is idle.
2.
Enter the code.
3.
Tap
OK
.
Call Queue
A call queue is a feature that routes and queues incoming calls to group members, called agents, such as
a help desk or a customer service desk.
When someone calls into a phone number set with a call queue, they will hear a greeting first (if any is set
up), and then they will be put in the queue and wait for the available call agent. The person calling in will
hear music while they are placed on hold and waiting, and the call in the queue will ring all call agents at
the same time by default. After a call agent accepts the call, other agents’ phones stop ringing.
If you are assigned as an agent of the call queue, the incoming calls to the call queue will display the name
of the call queue to distinguish it from common calls.
Note:
The routing method (
Attendant routing
,
Serial routing
, or
Round Robin
) is decided by
your administrator. For more information on call queue, refer to
Blocking Calls with No Caller ID
Procedure
1.
Tap the avatar in the top-right corner of the screen, then go to
Settings
>
Calling
.
2.
Enable
Block calls with no caller ID
.
Note:
If your phone is set as a common area phone, tap the avatar in the top-right corner of
the screen, and go to
Settings
>
Device Settings
>
Calling (Admin only, default password:
admin)
to enable
Block calls with no caller ID
.