Configuring Basic Features
469
Call Transfer
Call transfer enables IP phones to transfer an existing call to a third party. For example, if party
A is in an active call with party B, party A can transfer this call to party C (the third party). Then,
party B will begin a new call with party C and party A will disconnect.
IP phones support call transfer using the REFER method specified in
types of transfer:
Blind Transfer
-- Transfer a call directly to another party without consulting. Blind transfer
is implemented by a simple REFER method without Replaces in the Refer-To header.
Semi-attended Transfer
-- Transfer a call after hearing the ringback tone. Semi-attended
transfer is implemented by a REFER method with Replaces in the Refer-To header.
Attended Transfer (Consultative Transfer)
-- Transfer a call with prior consulting.
Attended transfer is implemented by a REFER method with Replaces in the Refer-To
header.
Normally, call transfer is completed by pressing the transfer key. Blind transfer on hook and
attended transfer on hook features allow the IP phone to complete the transfer through on-
hook.
When a user performs a semi-attended transfer, semi-attended transfer feature determines
whether to display the prompt "
n New Missed Call(s)
" ("n" indicates the number of the missed
calls) on the destination party’s phone LCD screen.
Procedure
Call transfer can be configured using the following methods.
Central
Provisioning
(Configuration
File)
<y0000000000xx>.cfg
Specify whether to complete the
transfer through on-hook.
Parameters:
transfer.blind_tran_on_hook_enable
transfer.on_hook_trans_enable
Configure semi-attended transfer
feature.
Parameter:
transfer.semi_attend_tran_enable
Web User Interface
Specify whether to complete the
transfer through on-hook.
Configure semi-attended transfer
feature.
Navigate to
:
http://<phoneIPAddress>/servlet?p=f
eatures-transfer&q=load
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